Customer Experience made

Simple
Faster
Better
Delightful

The easiest, fastest and most comprehensive Voice of Customer platform
CUSTOMER EXPERIENCE MANAGEMENT

REDEFINED

CloudCherry is the first VOC solution to adopt a journey-based approach to Customer Experience. We simplify customer interactions and enable you to capture data across multiple touchpoints.

Map, track and understand customer expectations at a granular level through micro and macro journeys, and make delivering delight simpler and easier than ever before.

Journey-based

Harness the power of Predictive tools, Path and Impact Analysis and a whole lot more to anticipate customer needs and proactively tackle churn, and drive profitability..

Gain a competitive edge from a technological standpoint, and align and drive continuous CX improvements with our disruptive CEM platform.

PREDICTIVE INSIGHTS

CloudCherry is about data from everywhere, for everyone. Our solution is readily integrated with leading third-party systems to derive deeper insights, and get a 360-degree-view of customer interactions.

Our integrations enable you to effectively close the loop on customer feedback and deliver more personalized experiences, discover financial linkages and more.

FULLY INTEGRABLE

Our Customer Experience framework is a proven methodology of rolling out CX programs for global organizations, enabling the best response rates, actionable insights and business results.

Design powerful customer journey maps, provide training on best practices and create program alignment for effective decision making.

PROVEN METHODOLOGY
DISCOVER THE POWER OF

CUSTOMER DATA

Journey-based

CloudCherry is the first VOC solution to adopt a journey-based approach to Customer Experience. We simplify customer interactions and enable you to capture data across multiple touchpoints.

Map, track and understand customer expectations at a granular level through micro and macro journeys, and make delivering delight simpler and easier than ever before.

Journey-based

PREDICTIVE INSIGHTS

Harness the power of Predictive tools, Path and Impact Analysis and a whole lot more to anticipate customer needs and proactively tackle churn, and drive profitability..

Gain a competitive edge from a technological standpoint, and align and drive continuous CX improvements with our disruptive CEM platform.

PREDICTIVE INSIGHTS

FULLY INTEGRABLE

CloudCherry is about data from everywhere, for everyone. Our solution is readily integrated with leading third-party systems to derive deeper insights, and get a 360-degree-view of customer interactions.

Our integrations enable you to effectively close the loop on customer feedback and deliver more personalized experiences, discover financial linkages and more.

FULLY INTEGRABLE

PROVEN METHODOLOGY

Our Customer Experience framework is a proven methodology of rolling out CX programs for global organizations, enabling the best response rates, actionable insights and business results.

Design powerful customer journey maps, provide training on best practices and create program alignment for effective decision making.

PROVEN METHODOLOGY
DISCOVER THE POWER OF

CUSTOMER DATA

SOLUTIONS THAT ACCELERATE

BUSINESS OUTCOMES

With CloudCherry’s Enterprise Feedback Management solution, run unlimited surveys across multiple touchpoints to capture feedback. Monitor key performance metrics and get real-time alerts on feedback to address customer issues proactively. Compare omni-channel experiences across multiple channels - website, in-store, mobile app, and more – to rectify gaps along the customer journey and create a consistent brand experience across all touchpoints.

Our Voice of Customer solution makes customer feedback an indispensable part of your organization. Listen to and engage with customers across 17 various digital and physical touchpoints and close the feedback loop intelligently. Identify and address systemic issues through root cause analysis of trends. Align your entire organization around an integrated view of customer experience, with personalized dashboards and goals to drive strategic improvements.

Our leading comprehensive CEM solution enables organizations to design, map, and analyze CX across end-to-end customer journeys. Readily integrate CX with operational data sources to get a complete understanding of customer behavior. Leverage machine learning to derive predictive insights, and establish ROI linkages that help you make profitable investments. Evolve your CX program by bringing together design and data, and build a continuous learning system for your entire organization.

PICK THE IDEAL CX SOLUTION TO

DRIVE PROFITABILITY

PICK THE IDEAL CX SOLUTION TO

DRIVE PROFITABILITY

We are the future of

Customer Experience

We don't just provide you with a platform to collect feedback. We help you create a delightful world for every single customer!

CloudCherry ensures that the end customer experience is consistent with the brand promise (what marketing says). We do this by helping companies worldwide collect omni-channel feedback, map customer journeys and leverage powerful analytical tools to proactively act on customer insights.

We're about empowering organizations to align marketing, sales and other teams around customer experience, gain a competitive advantage and ultimately, drive profitability. Leverage advanced solutions such as Path Analysis to derive correlations between various direct and indirect factors that influence customer experience and revenue.

We are the future of
Delighting

Millions

The CloudCherry CX platform allowed us to collect feedback in real time, doing away with the cumbersome mystery shopping audits. I saw the commitment of CloudCherry as a partner as they were willing to customise the solution based on PUMA’s needs and improve the platform based on our feedback, which was very important for us in a dynamic retail environment,

Jerome Rouch-Sirech | Head of Retail (SEA)

PUMA
PUMA Retail - Success Story

The leading retailer saw significant improvements in their NPS and several other key metrics with CloudCherry

Forever Faster

Harnessing real-time intelligent insights to transform PUMA's customer experience

The dashboard is incredible. No more manual manipulation of data for analysis. The CloudCherry team is incredibly professional and hard working. They are willing to work with us to provide us with the exact tool we want. This product is highly customizable which is what we were looking for.

Melissa Crowe | Senior Director, Quality & Business Continuity

DESSERTS SCHOOLS FEDERAL CREDIT UNION
Desert Schools CU - Success Story

Find out how Arizona’s largest Credit Union transformed member experience by automating surveys, centralizing feedback, and closing the feedback loop in time.

Mapping Member Journeys for your Credit Union

Here's our Ultimate Credit Union guide to craft the perfect Member Experience by mapping and managing real-time customer journeys.

With CloudCherry’s product and their team, we have been able to understand customer needs immediately, take proactive action, and continue to refine our products and services to better meet the needs of our target customers. Our team is dedicated towards improving every single aspect in the customer’s journey with us.

Sanjiv Kapoor | Chief Strategy and Commercial Officer

VISTARA
The ROI of CEM handbook

Extracting Financial Returns from your Customer Experience strategy to maximize profitability, slash churn and boost loyalty.

Improving CX in the Airlines Industry

5 steps for Airlines Companies to ace Customer Experience, improve Loyalty and increase their bottom line.

PUMA

The CloudCherry CX platform allowed us to collect feedback in real time, doing away with the cumbersome mystery shopping audits. I saw the commitment of CloudCherry as a partner as they were willing to customise the solution based on PUMA’s needs and improve the platform based on our feedback, which was very important for us in a dynamic retail environment,

Jerome Rouch-Sirech | Head of Retail (SEA)

PUMA Retail - Success Story

The leading retailer saw significant improvements in their NPS and several other key metrics with CloudCherry

Forever Faster

Harnessing real-time intelligent insights to transform PUMA's customer experience

CloudCherry Clients CloudCherry Clients CloudCherry Clients CloudCherry Clients CloudCherry Clients CloudCherry Clients

SUPPORTED

BY
Cisco Microsoft Salesforce Capilary

Trusted

By
G2 Growd GeoTrust