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Customer Experience Management Redefined

Journey-based Approach

CloudCherry is the first VOC solution to adopt a journey-based approach to Customer Experience. Map, track and understand customer expectations at a granular level through micro and macro journeys.

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Predictive tools, Path and Impact Analysis

Harness the power of Predictive tools, Path and Impact Analysis to anticipate customer needs, proactively tackle churn and drive profitability.

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Third-Party Integrations

Integrate with leading third-party systems to derive deeper insights, and get a 360-degree-view of customer interactions. Close the loop, deliver personalized experiences, discover financial linkages and more.

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Proven Methodology

Enable the best response rates, actionable insights and business outcomes. Design powerful customer journey maps, provide training on best practices and create program alignment for effective decision making.

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Solutions That AccelerateBusiness Outcomes

Proactively tackle Customer Churn

CloudCherry’s Customer Experience Management solution gives you the power to monitor key performance metrics and get real-time alerts based on customer feedback. Proactively address customer issues and tackle churn. Compare omni-channel experiences across multiple touchpoints to identify painpoints along the customer journey and create a consistent brand experience.

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Drive Recommendations and Profitability

Action customer feedback with our end-to-end CX dashboard. Listen to and engage with customers across 17 touchpoints to understand expectations, create processes that align with expectations and drive recommendations. Identify and address systemic issues through root cause analysis of trends to improve loyalty and boost profitability.

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Predict and Anticipate Customer Behavior

Leverage machine learning to derive predictive insights on customers, and establish ROI linkages that help increase profitability. Evolve your CX program by bringing together design and data and building a continuous learning system. Anticipate customer behavior and trends with a proven foundation that helps you design, map and analyze experiences across end-to-end customer journeys.

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Transforming In-store Customer Experience and driving Customer Loyalty

The CloudCherry CX platform allowed us to collect feedback in real time. I saw the commitment of CloudCherry as a partner as they were willing to customise the solution based on PUMA’s needs and improve the platform based on our feedback, which was very important for us in a dynamic retail environment.

Jerome Rouch-Sirech | Head of Retail (SEA)

The dashboard is incredible. No more manual manipulation of data for analysis. The CloudCherry team is incredibly professional and hard working. They are willing to work with us to provide us with the exact tool we want. This product is highly customizable which is what we were looking for.

Melissa Crowe

Senior Director, Quality & Business Continuity

With CloudCherry’s product and their team, we have been able to understand customer needs immediately, take proactive action, and continue to refine our products and services to better meet the needs of our target customers. Our team is dedicated towards improving every single aspect in the customer’s journey with us.

Sanjiv Kapoor

Chief Strategy and Commercial Officer

Trusted By

CloudCherry Clients CloudCherry Clients CloudCherry Clients CloudCherry Clients CloudCherry Clients CloudCherry Clients

Integrated With

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