The complete CEM platform, minus the complexity

The easiest, fastest yet most comprehensive VOC solution for your organization
Let all roads lead to delight

Let all roads lead to delight

Customer interactions have become highly complex today. To keep up, organizations need to talk to customers across multiple touchpoints proactively.With CloudCherry, map these complex customer journeys, capture data at every touchpoint, and understand customer expectations at a granular level to deliver delight.

Map complex customer journeys, capture data at every touchpoint, and understand customer expectations at a granular level to deliver delight.

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Be there, or be square

Today’s complex customer journey has multiple digital and physical interactions. To ensure that you engage with customers at every point along the mapped customer journey, what you need is to be omni-channel.We give you an industry-leading 17 channels to listen to customers. So, whether it’s online, at any of your locations, or during delivery, you're leaving no interaction untouched.

We give you an industry-leading 17 channels to listen to customers. So, whether it’s online, at any of your locations, or during delivery, you're leaving no interaction untouched.

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Be there, or be square
"CloudCherry has addressed our main challenge of quick, efficient feedback collection and management. We are completely satisfied with the CloudCherry support team as they are always there for support and all our queries are quickly looked into and reviewed." Lola Adebiyi | Projects & Compliance Officer
Keeping it real (time!)

Keeping it real (time!)

Every moment you lose is potentially a customer (or many) lost to your competition. Time and ease of getting to great data is what matters today.CloudCherry is all about real-time. From getting started, to setting up questionnaires, discovering insights, scaling to multiple geographies, integrating with other business tools – it all happens now.

CloudCherry is all about real-time. From getting started, to setting up questionnaires, discovering insights, scaling to multiple geographies, integrating with other business tools – it all happens now.

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One view to rule them all

Great Customer Experience is a collaborative effort. Approach it in silos and all you get is disconnected data sets with no possible way to make sense of it.CloudCherry is about data from everywhere, for everyone. Our API integrations with popular Systems of Record and business tools are delightfully seamless. And getting a 360-degree view of your customers has never been easier.

CloudCherry is about data from everywhere, for everyone. Our API integrations with popular Systems of Record and business tools are delightfully seamless. And getting a 360-degree view of your customers has never been easier.

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One view to rule them all
“The dashboard is incredible. No more manual manipulation of data for analysis. The CloudCherry team is incredibly professional and hard working. They are willing to work with us to provide us with the exact tool we want. This product is highly customizable which is what we were looking for.” Melissa Crowe | Senior Director, Quality & Business Continuity

CloudCherry's Customer Experience Framework

Our Customer Experience framework is a proven approach to rolling out CX programs for large global organizations, enabling the best response rates, actionable insights and business results. We enable organizations to create customer journey maps, identify the right touchpoints and channels, provide training on best practices, and create program alignment within the organization to analyze and identify key consumer insights for effective decision making and monitoring program efficiency.
design

Managing customer experience happens through deliberate design, not by chance. Our Customer Experience framework helps organizations design the mechanism to track the experience encompassing multiple touchpoints and channels that are relevant and contextual to the consumer.

Visualize and design the entire customer journey and assess omni-channel experiences that turn customers into loyal evangelists.

measure

Understand the nuances of your customers’ behavior and track multi-channel interactions on the go. Our open APIs ensure that you get to interact with customers across all touchpoints and channels without missing out on any conversation.

Track experiences along the entire customer journey, measure metrics such as NPS, Customer Effort Score and CSAT, set parameters and benchmarks to assess performance of separate functions, and identify areas of improvement.

align

Is every employee aligned to your organization’s vision of customer experience? Our centralized dashboard and role-based views provides pertinent insights across the entire customer journey for everyone in your organization.

This facilitates different teams and departments to collaborate around the journey, share customer data and insights, and take unified, well-informed decisions that positively impacts the end customer experience, as well as profitability.

respond

Don’t let feedback stay idle. Take action on every customer response by initiating loop closure with customers through integrations with ticketing systems and other exception handling processes.

Get notified in real-time for every negative feedback to turn detractors into lifetime promoters. We ensure that you do not merely collect data but also get to take action with it, always.

improve

Turn data into insights to help craft better products and services. Our advanced real-time analytics platform enables your organization to identify customer trends, and map them to existing customer strategies to drive process improvements.

Perform Root Cause analyses on customer data to diagnose brand levers and barriers to help improve customer loyalty, customer service efficiency and employee engagement.

evolve

Prepare yourself for the marathon, not the sprint. Use customer feedback to drive wide-scale organizational changes in policies, technology and culture.

Initiate CX design improvements with the help of insights derived from customer data. Our framework equips your organization with advanced statistical tools, machine learning and deep learning that leverages big data to offer predictive insights.

CloudCherry's Customer Experience Framework

1.Design
  • Design and visualize your complete customer journey 
  • Design mechanisms to track the experience encompassing multiple customer touchpoints and channels
  • Assess omni-channel experiences and turn your customers into loyal evangelists
2.Measure
  • Track multi-channel interactions in real-time and use our open APIs to effortlessly engage with customers  
  • Measure loyalty metrics such as NPS, CSAT, Customer Effort Score and more 
  • Set benchmarks to assess performance of separate functions, and identify areas of improvement
3.Align
  • Our centralized dashboard and role-based views provides pertinent insights for everyone in your organization
  • This facilitates different teams to collaborate around the journey and share customer data and insights
  • Take unified, well-informed decisions that positively impact customer experience and profitability
4.Respond
  • Initiate loop closure with customers through integrations with ticketing systems
  • Get notified in real-time for every negative feedback and turn detractors into lifetime promoters
  • Don't just collect customer data but make it actionable
5.Improve
  • Turn data into insights to help craft better products and services
  • Identify customer trends, map them to existing customer strategies and drive process improvements
  • Perform Root Cause analyses on data to diagnose brand levers and barriers that help improve customer loyalty
6.Evolve
  • Leverage customer feedback to drive wide-scale organizational changes in policies, technology and culture
  • Initiate CX design improvements with the help of insights derived from customer data
  • Equip your organization with our advanced statistical tools, machine learning and deep learning that leverages big data to offer predictive insights
“CloudCherry helped us in understanding our customers. We are now largely focusing on the NPS metric and it has helped in organizing ourselves to serve our customers better.” Nirmal Lobo | National Sales Manager

From the CloudCherry CX library

  • Improving CX the Kaizen way
    Continuously improve the experience you give customers by adopting the Kaizen philosophy.
  • Customer Experience guide for CxOs
    Why is C-level vision and commitment a pre-requisite to deliver great experiences?
  • Master guide to improve response rates
    Learn to create engaging surveys that help collect relevant feedback from respondents.

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