Customer Insights From Customer Feedback

Measure and Deep Dive into Customer Sentiment Analysis

Customer Sentiment Mapping sets apart successful brands from the rest.
CloudCherry empowers you with Real-Time Analytics and Reports generated automatically and on-demand to share with your entire organization.

How do you get real-time insight?

Data is collected through customized feedback across multiple customer touch-points in multiple locations at the tap of a button. This makes your questions relevant & highly targeted to specific customer segments making insights more meaningful.
Email notifications alert you in real-time the very moment a customer provides feedback on the tablet. Pick specific questions, specific criteria and who should be alerted – so your staff can know when a customer rates service as poor or your manager can know if staff service is rated below average. Get alerted, know who the customer is and get a chance to address the issue with the customer in real-time = TRUE DELIGHT!

Analyzing and Deep Diving into data collected across a time frame helps in deriving long-term insights and patterns in the preferences of your customers. Such as ‘50% of customers were delighted by my staff’s attitude in the North region’, ‘47% of customers were put off by long queues in the NCR store’, etc. which will help you take specific action, based on data that not just creates customer delight but also improves operational efficiency.

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How Can CloudCherry Help You?

Real-time notifications

  • Set up real-time alerts and notifications based on customer responses and make your feedback actionable. Relevant stakeholders can receive an alert through SMS, Email or APIs to act on grievances as they happen, giving them the opportunity to turn an unhappy customer into a delighted one.

NPS Measurement

  • Create custom NPS® indices -like NPS by Gender, Geography, Season, Festivals, Purchase Patterns and work towards improvement in each segment. Act on the insights and improve NPS at every point through the customer’s journey

Actionable Insights

  • There are powerful insights lying beneath your customer feedback data. Unravel them in real-time and take data-driven business decisions to continually improve your Customers’ Experiences with your brand.

Analytics Dashboard

  • The Cloudcherry Customer Experience Dashboard is the one place to view all your customer feedback data. Be it your Delight Score, your NPS, and insights into those metrics, it’s all there. Customize this dashboard by creating your own Views and see this data by location, time, department or any other way you wish to.

What our delighted customers have to say

  • CloudCherry has addressed our main challenge of quick, efficient feedback collection and management. We are completely satisfied with the CloudCherry support team as they are always there for support and all our queries are quickly looked into and reviewed.
    Lola Adebiyi

    Lola Adebiyi

    Projects & Compliance Officer, University of Essex
  • The dashboard is incredible. No more manual manipulation of data for analysis. The CloudCherry team is incredibly professional and hard working. They are willing to work with us to provide us with the exact tool we want. This product is highly customizable which is what we were looking for.
    Melissa Crowe

    Melissa Crowe

    Senior Director, Quality & Business Continuity, Desert Schools
  • “CloudCherry helped us in understanding our customers. We are now largely focusing on the NPS metric and it has helped in organizing ourselves to serve our customers better.”
    Nirmal Lobo

    Nirmal Lobo

    National Sales Manager, Titan