Customer Analytics Software

Customer Analytics Dashboard is an extremely powerful mode of presenting critical information to all the stakeholders. Cloudcherry’s customer analytics software provides an at-a-glance view of the overall customer sentiment by presenting several metrics that affect customer experience in a single snapshot. You can customize the dashboard to view the metrics that matter the most to you and track them on an ongoing basis.

Customer Analytics Software

One of the important advantages of the dashboard is that it bridges the gap between the operational & executive aspects of a customer experience management programme.
For decisions to be in the best interest of an organization, it needs to be data-driven and this data comes from the multiple touch-points where the customers interact with the brand.
The Dashboard is one place where all the collected responses for the feedback questionnaire are aggregated and represented as meaningful numbers that facilitate the decision-makers.
It empowers the stakeholders with all that they need to rely and make decisions.

While we bring perception-based metrics such as the NPS® in the dashboard, several performance-based metrics can also be brought into the dashboard so that the dashboard contains a healthy mix of both these types of metrics. After all, performance drives perception. The metrics on the dashboard can be highly diagnostic in identifying process gaps. It identifies exactly what needs to be done in order to train the frontline employees in delivering a gold-standard customer experience.

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How Can CloudCherry Help You?

Real-time notifications

  • Set up real-time alerts and notifications based on customer responses and make your feedback actionable. Relevant stakeholders can receive an alert through SMS, Email or APIs to act on grievances as they happen, giving them the opportunity to turn an unhappy customer into a delighted one.

NPS® Measurement

  • Create custom NPS® indices -like NPS® by Gender, Geography, Season, Festivals, Purchase Patterns and work towards improvement in each segment. Act on the insights and improve NPS® at every point through the customer’s journey

Actionable Insights

  • There are powerful insights lying beneath your customer feedback data. Unravel them in real-time and take data-driven business decisions to continually improve your Customers’ Experiences with your brand.

Analytics Dashboard

  • The Cloudcherry Customer Experience Dashboard is the one place to view all your customer feedback data. Be it your Delight Score, your NPS®, and insights into those metrics, it’s all there. Customize this dashboard by creating your own Views and see this data by location, time, department or any other way you wish to.

What our delighted customers have to say

  • CloudCherry has addressed our main challenge of quick, efficient feedback collection and management. We are completely satisfied with the CloudCherry support team as they are always there for support and all our queries are quickly looked into and reviewed.
    Lola Adebiyi

    Lola Adebiyi

    Projects & Compliance Officer, University of Essex
  • The dashboard is incredible. No more manual manipulation of data for analysis. The CloudCherry team is incredibly professional and hard working. They are willing to work with us to provide us with the exact tool we want. This product is highly customizable which is what we were looking for.
    Melissa Crowe

    Melissa Crowe

    Senior Director, Quality & Business Continuity, Desert Schools
  • “CloudCherry helped us in understanding our customers. We are now largely focusing on the NPS metric and it has helped in organizing ourselves to serve our customers better.”
    Nirmal Lobo

    Nirmal Lobo

    National Sales Manager, Titan