User Management System

Assign permissions and roles for multiple stakeholders

Multi-Level, Role-Based Users
Create Sub-users in CloudCherry and assign customized and relevant views to specific roles. For instance, the Customer Experience Manager will have access to information for his KPIs and Store manager will see information on In-Store experiences specific to his location. The information flow will be seamless & streamlined so that the right information reaches the right person.
A Customer Experience Head or Chief Marketing Officer may be interested in viewing the overall performance metrics like NPS® and Delight Score. However, at an operational level, it is the specifics such as store ambiance, temperature and staff behavior that are of more relevance.

Managers can actively work at increasing NPS® and Delight Scores

Use CloudCherry to set Alerts and Notifications for key questions.
Create multiple sub-users and assign roles like Restaurant Managers, Store Managers and Area Managers.
Configure Email or SMS notifications to be sent to specific roles. So, for example, the restaurant manager can be alerted as soon as a customer rates the food as ‘Poor’ and gets a chance to address the customer in real time

Before he leaves the restaurant, delights the customer and avoids creating a detractor for the brand.

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How Can CloudCherry Help You?

Real-time notifications

  • Set up real-time alerts and notifications based on customer responses and make your feedback actionable. Relevant stakeholders can receive an alert through SMS, Email or APIs to act on grievances as they happen, giving them the opportunity to turn an unhappy customer into a delighted one.

NPS® Measurement

  • Create custom NPS® indices -like NPS® by Gender, Geography, Season, Festivals, Purchase Patterns and work towards improvement in each segment. Act on the insights and improve NPS® at every point through the customer’s journey

Actionable Insights

  • There are powerful insights lying beneath your customer feedback data. Unravel them in real-time and take data-driven business decisions to continually improve your Customers’ Experiences with your brand.

Analytics Dashboard

  • The Cloudcherry Customer Experience Dashboard is the one place to view all your customer feedback data. Be it your Delight Score, your NPS®, and insights into those metrics, it’s all there. Customize this dashboard by creating your own Views and see this data by location, time, department or any other way you wish to.

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