Multi-Level, Role-Based Users
Create Sub-users in CloudCherry and assign customized and relevant views to specific roles. For instance, the Customer Experience Manager will have access to information for his KPIs and Store manager will see information on In-Store experiences specific to his location. The information flow will be seamless & streamlined so that the right information reaches the right person.
A Customer Experience Head or Chief Marketing Officer may be interested in viewing the overall performance metrics like NPS® and Delight Score. However, at an operational level, it is the specifics such as store ambiance, temperature and staff behavior that are of more relevance.