3 Credit Unions with an NPS higher than Apple
Credit Unions are generally well-liked by their members - but did you know that some credit unions have stronger member loyalty than Apple?! Apple is well known for having some of the most loyal fans. People stream their annual product...
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Why Customer Success is not Customer Experience
Who owns the customer experience in your organization? When it comes to putting customer experience management into action, it’s critical to know who owns the moving pieces. Who’s accountable for ensuring that every single customer encounters a well-designed and well-executed...
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Webinar: Driving Action, not just Insights
There’s a big gap that exists between asking customers for feedback and then taking relevant action. The Temkin Group recently reported that, while 60% believe they do well at soliciting feedback, only 24% of large firms believe they do a...
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