Note: Finally an article about GoT that contains no spoilers! Okay! Maybe one or two. Imagine this scenario: You are rushing to take an elevator up to your office, one fine Monday morning and innocently call out to the people inside to “Hold the door” only to see them burst into spontaneous tears. You are
The need for real-time issue resolution has resulted in a massive proliferation of technology into customer service. And companies have welcomed this trend with open arms as it surely is one way to speed up services and expedite previously manual and time-consuming processes. Chatbots, AI, Virtual Assistants, have all helped organizations develop a sharper customer
“Here is a simple but powerful rule: always give people more than what they expect to get.” – Nelson Boswell There can’t be a more apt quote for Businesses to conform with today. More awareness on the side of the customer over the past few years has meant higher expectations and dynamic and unpredictable buying
Sometimes delight stories can be just as cute and adorable as they are delightful. So, what do you think happened when a 9-year-old wrote to Richard Branson, CEO of Virgin Group, requesting for a customized menu on Virgin Trains? They made it happen! Virgin Trains had quite the surprise for her as the staff served
Millennials have become the biggest living generation, surpassing Baby Boomers, according to the Pew Research Center. They also have massive buying power as, according to Accenture, there are approximately 80 million millennials just in the United States who spend around $600 billion per year, a figure which is expected to reach $1.4 trillion by 2020.