Loyal customers get you more (repeat!) business – that’s a hard-hitting enough truth for your brand to invest in winning over customers. But unfortunately, customer loyalty often takes a backseat in the daily scheme of things.
Not all brands have the passion to convert every prospective or first-time customer into a loyal customer and when you customers leave, your business sinks. So, we’ve decided to compile some stats on customer loyalty that not only conveys the importance of making your customers happy, but also the downside of not doing so.