In order for any business to improve customer experience, the pre-requisite is to know what the customer wants. In other words, customer feedback is what will guide your business in the right direction to deliver value to your customers.

How many of you use E-mail as a channel to solicit feedback from your customers? Here’s an infographic on how E-mails can be effectively and intelligently leveraged to collect relevant customer feedback, maximize survey response rates and not irritate the customer with an overload of surveys at the same time.

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Collect Actionable Customer Feedback