POWERFUL TICKETING FEATURES TO ACT ON CUSTOMER FEEDBACK AND IMPLEMENT LOOP CLOSURE

Importance of Ticketing features in CEM

Loop closure process allows companies to hardwire customer feedback-based learnings and improvements into their psyche. Create tickets based on negative feedback from detractors - obtained through sentiment analysis and feedback rating analysis - using a ticketing platform with features like escalations and more. This allows the top management to ensure proper implementation of the Customer Experience Management Program across departments and roles.

Importance of Ticketing features in CEM

CLOUDCHERRY’S FLEXIBLE & POWERFUL TICKETING FEATURES

Use the in-built ticketing system in CloudCherry to close the loop. You can raise tickets to call back customers who have given a poor rating to understand their issues, apologize and correct the situation. The tickets can be programmed to be assigned to specific departments and people within your company.
CLOUDCHERRY’S FLEXIBLE & POWERFUL TICKETING FEATURES CLOUDCHERRY’S FLEXIBLE & POWERFUL TICKETING FEATURES

For advanced users, CloudCherry integrates seamlessly with other leading ticketing and customer support software products like Zendesk, Freshdesk, Salesforce, Microsoft Dynamics and more.

AUTOMATIC CONDITIONAL TICKET CREATION

CloudCherry’s Ticketing Tool can be used to automatically create tickets based on conditional logic in feedback forms, customer sentiment classification or NPS Ratings.
And all of this can be configured for any of the 17 VOC Channels in just a few clicks!!

AUTOMATIC CONDITIONAL TICKET CREATION

CUSTOMIZED ACTION SEQUENCES FOR TICKETS

Configure Enterprise Roles and Departments and customize action sequences for tickets. Trigger-based escalation rules can be created in case tickets are not closed within a specified time-period to ensure quick action.

AUTOMATIC CONDITIONAL TICKET CREATION

INTEGRATION WITH OTHER TICKETING PLATFORMS

CloudCherry seamlessly integrates with any of the leading Customer support and ticketing platforms. CloudCherry’s open API can also be used to easily integrate with any of your custom ticketing systems as well.

INTEGRATION WITH OTHER TICKETING PLATFORMS

Use CloudCherry’s CEM Platform to Close the Loop and enhance Customer Experience

We don’t just give you a powerful platform, we provide the best team and assistance that guarantees to Delight!

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