POWERFUL TICKETING FEATURES TO ACT ON CUSTOMER FEEDBACK AND IMPLEMENT LOOP CLOSURE
Importance of Ticketing features in CEM
Loop closure process allows companies to hardwire customer feedback-based learnings and improvements into their psyche. Create tickets based on negative feedback from detractors - obtained through sentiment analysis and feedback rating analysis - using a ticketing platform with features like escalations and more. This allows the top management to ensure proper implementation of the Customer Experience Management Program across departments and roles.
CLOUDCHERRY’S FLEXIBLE & POWERFUL TICKETING FEATURES
Use the in-built ticketing system in CloudCherry to close the loop. You can raise tickets to call back customers who have given a poor rating to understand their issues, apologize and correct the situation. The tickets can be programmed to be assigned to specific departments and people within your company.
For advanced users, CloudCherry integrates seamlessly with other leading ticketing and customer support software products like Zendesk, Freshdesk, Salesforce, Microsoft Dynamics and more.
AUTOMATIC CONDITIONAL TICKET CREATION
CloudCherry’s Ticketing Tool can be used to automatically create tickets based on conditional logic in feedback forms, customer sentiment classification or NPS Ratings.
And all of this can be configured for any of the 17 VOC Channels in just a few clicks!!
CUSTOMIZED ACTION SEQUENCES FOR TICKETS
Configure Enterprise Roles and Departments and customize action sequences for tickets. Trigger-based escalation rules can be created in case tickets are not closed within a specified time-period to ensure quick action.
INTEGRATION WITH OTHER TICKETING PLATFORMS
CloudCherry seamlessly integrates with any of the leading Customer support and ticketing platforms. CloudCherry’s open API can also be used to easily integrate with any of your custom ticketing systems as well.
Use CloudCherry’s CEM Platform to Close the Loop and enhance Customer Experience