Join Us - CloudCherry
When was the last time you saw the impact in

everything you did at work?

When was the last time you felt the

freedom of ownership?

OUR

values

WHEN WAS THE LAST TIME YOU TRULY FELT

PASSIONATE ABOUT WORK?

Join us, and become a part of our

story of delight!

No. of Positions

1

Senior Customer Experience Management (CEM) Consultant

Location : Bangalore
Experience: 4-6 Years
Position Description:
    We are looking for an experienced, talented and highly motivated individual to join our CEM consulting team in Bangalore, India. This person will be responsible for handling clients across various industries like Retail, BFSI, E-commerce, Airlines, etc in India & Middle East markets.

Roles & Responsibilities

The individual joining our team will be responsible for
  • Collaborating with various departments in the client’s organization to understand their existing business processes and design a CEM program that seamlessly fits within their organizational ecosystem. This includes-
    • Translating business objectives to crisp & clear program objectives and outcomes
    • Designing Customer Journey Maps
    • Drafting questionnaires
    • Recommending frameworks to monitor the alignment of business teams to the defined program
  • Work in close coordination with external as well as internal stakeholders to define key success factors of the CEM program and continuously monitor the progress on them
  • Partner with the Account Managers to ensure that the program is being implemented & run as per the defined framework
  • Analyse data to provide actionable insights & solutions to business problems
  • Creating reports and presenting findings & recommendations to key stakeholders in the client organization in a comprehensive & engaging manner
  • Continuously innovate and improve the program efficiencies and effectiveness
  • Work cross functionally with peers/colleagues to support client management
Job Requirements/ Qualifications:
  • At least 4-6 years of experience in Market Research & Consumer Insights or Management consulting roles
  • Experience in Client Management
  • Strong quantitative & qualitative analytical skills
  • Proficiency in using statistical tools like SPSS, R, etc would be an added advantage
  • Be a problem solver and be outcome oriented
  • Willing to learn, unlearn & relearn
  • Has a track record of delivering results in a fast-paced and highly ambiguous work environment
  • Be self-starter and an independent thinker who follow-ups on responsibilities in a timely manner while also being a strong team player
  • Manage client relationship and client expectations independently
  • Has good communication (written & verbal) skills

Apply Now!

No. of Positions

1

Account Executive

Location : Salt Lake City
Experience: 2-3 Years
Position Description:
    The Account Executive (AE) will be responsible for making outbound calls, opportunity discovery and qualification and closing. Additionally, the AE will be responsible for carrying a quota and discerning the quality/value of leads for further qualification and closure.
Responsibilities:
  • Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options
  • Sell products by establishing contact and developing relationships with prospects; recommending solutions
  • Create detailed business plans to facilitate the attainment of goals and quotas
  • Manage the entire sales cycle from finding a client to securing a deal
  • Unearth new sales opportunities through networking and turn them into long term partnerships
  • Maintain relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements
  • Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors
  • Contributes to team effort by accomplishing related results as needed
  • Provide feedback to improve marketing and sales efforts
Qualifications:
  • BA/BS degree
  • 2-3 years inside sales experience selling software or software-as-a-service preferred
  • Strong verbal and written communication skills
  • Great phone personality and phone voice
  • Great listening skills and a desire to learn proper consultative selling techniques
  • High-energy and positive attitude
  • Attention to detail and the ability to multi-task while maintaining a high quality of work
  • Must be independent, self-motivated and success-driven, yet willing to work within a team environment
  • Ability to quickly learn and apply new information in customer-facing scenarios
  • Confidence to overcome objections and convert interest into qualified leads
  • Lead generation, cold calling, objection handling and closing experience desired
  • Understanding in Customer Experience and NPS is a plus

Apply Now!

No. of Positions

1

Product Marketing

Location : Salt Lake City
Experience: 5+ Years
Position Description:
    Product Marketing will work across different organizational departments, own the overall go-to-market strategy for our products, establish timescales for developing products, influence pricing and packaging, guide sales teams, develop messaging and market positioning around products and take part in presentations and events.

    For our product marketer, the customer will be the center of your universe!

Responsibilities:
  • Develop product messaging that differentiates new products from others in the market
  • Communicate the value of new products to the sales team and develop sales tools that facilitate the selling process
  • Plan and take part in the launch of new products and involve several different departments in such launches
  • Brief the press and PR teams about new products and take part in presentations
  • Through interviews, surveys, focus groups and sales data, gain insight into customer use of current products, untapped opportunities and buyer personas
  • Establish timescales for development of new products with product management, and engineering
  • Determine product pricing
  • Create product content such as case studies, videos, website copy and blog posts
  • Speak and present about products to both external and internal audiences
  • Create launch plans and content for new products
  • Train and prepare the team for new products
  • Research competitor offerings and react when appropriate
Qualifications:
  • 5+ years of software product marketing experience with at least 2 years’ experience in a field facing role
  • Bachelor’s in business, communications or marketing
  • Very strong written communication skills
  • Excellent people and management skills to interact with staff, colleagues and cross-functional teams, and third parties
  • Understanding in Customer Experience and NPS is a plus
  • Background in design and copywriting is a plus

Apply Now!

No. of Positions

1

Product Manager

Location : Bangalore
Experience: Any

Responsibilities

  • Assist in creating buy-in for the product vision both internally and with key external partners
  • Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth
  • Rapidly experiment with customers to refine and validate ideas for value, usability and feasibility
  • Translate product strategy into detailed requirements and prototypes
  • Scope and prioritize activities based on business and customer impact, balancing short and long term goals
  • Work closely with design and engineering teams to deliver with quick time-to-market and optimal resources

Requirements

  • Past experience in being a part of conceptualizing, building and shipping enterprise or SMB products
  • Exposure to and/or hands-on experience with collaborating with business leaders
  • Exposure to and/or hands-on experience in software development and web technologies
  • Exposure to and/or hands-on experience with UI/UX principles and designing for emotional engagement
  • Strong problem solving skills and willingness to roll up one’s sleeves to do what it takes to ship great software

Apply Now!

No. of Positions

2

Sales Development Representative

Location : Bangalore
Experience: 1+ Years
Position Description:

The Sales Development Representative (SDR) will be responsible for making outbound calls, opportunity discovery and qualification. Additionally, the SDR will be responsible for handling inbound leads and discerning the quality/value of those leads for further qualification by the Sales team.

Responsibilities:
  • Prospect, penetrate and create new relationships with Enterprise and medium sized companies and agencies by phone
  • Generate interest in CloudCherry software through 60-80 outbound calls daily
  • Identify, initiate and nurture relationships with prospects both over the phone and via e-mail
  • Develop relationships at all levels from CMO to Email marketers to IT teams
  • Qualify and allocate leads for sales team
  • Work with a monthly, quarterly and yearly quota
  • Develop and sustain knowledge of CloudCherry’s offerings and associated technologies
  • Data-entry and lead management of company records into our CRM
  • Identify and understand trends within industries, what makes a campaign successful and apply this knowledge to help generate further new business
  • Provide feedback to improve marketing and sales efforts
Qualifications:
  • BA/BS degree
  • 1+ years inside sales experience selling software or software-as-a-service preferred
  • Strong verbal and written communication skills
  • Great phone personality and phone voice
  • Negotiation  & influencing skills and an ability to reach the right person in an organization
  • Great listening skills and a desire to learn proper consultative selling techniques
  • High-energy and positive attitude
  • Attention to detail and the ability to multi-task while maintaining a high quality of work
  • Must be independent, self-motivated and success-driven, yet willing to work within a team environment
  • Ability to quickly learn and apply new information in customer-facing scenarios
  • Confidence to overcome objections and convert interest into qualified leads
  • Lead generation, cold calling, objection handling and closing experience desired
  • Knowledge of email marketing software or other SAAS or CRM systems is a plus

Apply Now!

No. of Positions

1

Product Consultant – Implementation

Location : Bangalore
Experience: 2+ Years
Responsibilities
  • Collaborate with sales and CS to understand customer business processes, organizational setup, existing systems, and data field mapping./li>
  • Define technical aspects of customer deployment plan, including solution design, integration points, configuration requirements, network requirements and training requirements.
  • Provide pre-sales support as needed to help with demos and solution definition.
  • Enable focus on long term value and ease of product upgradability.
  • Provide solution for building custom modules where needed to enable integration.
  • Document all custom work done and review use cases with PM, Integrations for feedback.
Required Skills
  • UG/PG in Computer Science Engineering.
  • 2+ years experience in product deployment/development (programming using C#).
  • 1-2 years experience in client facing roles.
  • Strong solution definition/problem solving skills.
  • Strong written and verbal communication.
  • A team player and a strong individual contributor.

Apply Now!

No. of Positions

1

C# Developer

Location : Bangalore
Experience: 2+ Years
Responsibilities:
  • Involve in agile/scrum planning and requirements analysis
  • Collaborate with internal teams to create a quality product/features
  • Understand and improve existing product
  • Write clean, scalable code using C#
  • Performing peer code reviews to enforce coding standards
  • Performing complete unit testing and bug fixes
  • Work closely with QA team to improve the product with quality and speed
Required Skills:
  • 2+ years experience in development using C#
  • Strong knowledge in C#
  • Knowledge in writing reusable C# libraries
  • Knowledge in flat DB structure
  • Skilled in using/Writing REST API’s
  • Experience in MVC/MVVM
  • Familiarity with source control Git
  • Strong problem solving and root cause identification skills
  • Good verbal and written communication skills
  • A team player

Apply Now!

No. of Positions

1

Angular JS Developer

Location : Bangalore
Experience: 2+ Years
Responsibilities:
  • Involve in agile/scrum planning and requirements analysis
  • Working with the design and backend teams to understand end-user requirements
  • Developing the components/features by translating UI/UX wireframes
  • Building reusable code libraries
  • Performing peer code reviews to enforce coding standards
  • Performing complete unit testing and bug fixes
  • Work closely with QA team to improve the product with quality and speed
Required Skills:
  • 2+ years of experience in development using AngularJS
  • Strong expertise in AngularJS with HTML, CSS, and writing cross-browser compatible code
  • Experience with RESTful services
  • Experience in implementing Angular modules, components,directives and services
  • Familiarity with source control Git
  • Familiar with testing frameworks like Jasmine
  • Strong problem solving and root cause identification skills
  • Good verbal and written communication skills
  • A team player

Apply Now!

No.of Positions

1

Senior Customer Experience Management (CEM) Consultant

Location |Bangalore Experience: 4-6 Years
Position Description:
    We are looking for an experienced, talented and highly motivated individual to join our CEM consulting team in Bangalore, India. This person will be responsible for handling clients across various industries like Retail, BFSI, E-commerce, Airlines, etc in India & Middle East markets.

Roles & Responsibilities

The individual joining our team will be responsible for
  • Collaborating with various departments in the client’s organization to understand their existing business processes and design a CEM program that seamlessly fits within their organizational ecosystem. This includes-
    • Translating business objectives to crisp & clear program objectives and outcomes
    • Designing Customer Journey Maps
    • Drafting questionnaires
    • Recommending frameworks to monitor the alignment of business teams to the defined program
  • Work in close coordination with external as well as internal stakeholders to define key success factors of the CEM program and continuously monitor the progress on them
  • Partner with the Account Managers to ensure that the program is being implemented & run as per the defined framework
  • Analyse data to provide actionable insights & solutions to business problems
  • Creating reports and presenting findings & recommendations to key stakeholders in the client organization in a comprehensive & engaging manner
  • Continuously innovate and improve the program efficiencies and effectiveness
  • Work cross functionally with peers/colleagues to support client management
Job Requirements/ Qualifications:
  • At least 4-6 years of experience in Market Research & Consumer Insights or Management consulting roles
  • Experience in Client Management
  • Strong quantitative & qualitative analytical skills
  • Proficiency in using statistical tools like SPSS, R, etc would be an added advantage
  • Be a problem solver and be outcome oriented
  • Willing to learn, unlearn & relearn
  • Has a track record of delivering results in a fast-paced and highly ambiguous work environment
  • Be self-starter and an independent thinker who follow-ups on responsibilities in a timely manner while also being a strong team player
  • Manage client relationship and client expectations independently
  • Has good communication (written & verbal) skills

Apply Now!

No.of Positions

1

Account Executive

Location |Salt Lake City Experience: 2-3 Years
Position Description:
    The Account Executive (AE) will be responsible for making outbound calls, opportunity discovery and qualification and closing. Additionally, the AE will be responsible for carrying a quota and discerning the quality/value of leads for further qualification and closure.
Responsibilities:
  • Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options
  • Sell products by establishing contact and developing relationships with prospects; recommending solutions
  • Create detailed business plans to facilitate the attainment of goals and quotas
  • Manage the entire sales cycle from finding a client to securing a deal
  • Unearth new sales opportunities through networking and turn them into long term partnerships
  • Maintain relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements
  • Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors
  • Contributes to team effort by accomplishing related results as needed
  • Provide feedback to improve marketing and sales efforts
Qualifications:
  • BA/BS degree
  • 2-3 years inside sales experience selling software or software-as-a-service preferred
  • Strong verbal and written communication skills
  • Great phone personality and phone voice
  • Great listening skills and a desire to learn proper consultative selling techniques
  • High-energy and positive attitude
  • Attention to detail and the ability to multi-task while maintaining a high quality of work
  • Must be independent, self-motivated and success-driven, yet willing to work within a team environment
  • Ability to quickly learn and apply new information in customer-facing scenarios
  • Confidence to overcome objections and convert interest into qualified leads
  • Lead generation, cold calling, objection handling and closing experience desired
  • Understanding in Customer Experience and NPS is a plus

Apply Now!

No.of Positions

1

Product Marketing

Location |Salt Lake City Experience: 5+ Years
Position Description:
    Product Marketing will work across different organizational departments, own the overall go-to-market strategy for our products, establish timescales for developing products, influence pricing and packaging, guide sales teams, develop messaging and market positioning around products and take part in presentations and events.

    For our product marketer, the customer will be the center of your universe!

Responsibilities:
  • Develop product messaging that differentiates new products from others in the market
  • Communicate the value of new products to the sales team and develop sales tools that facilitate the selling process
  • Plan and take part in the launch of new products and involve several different departments in such launches
  • Brief the press and PR teams about new products and take part in presentations
  • Through interviews, surveys, focus groups and sales data, gain insight into customer use of current products, untapped opportunities and buyer personas
  • Establish timescales for development of new products with product management, and engineering
  • Determine product pricing
  • Create product content such as case studies, videos, website copy and blog posts
  • Speak and present about products to both external and internal audiences
  • Create launch plans and content for new products
  • Train and prepare the team for new products
  • Research competitor offerings and react when appropriate
Qualifications:
  • 5+ years of software product marketing experience with at least 2 years’ experience in a field facing role
  • Bachelor’s in business, communications or marketing
  • Very strong written communication skills
  • Excellent people and management skills to interact with staff, colleagues and cross-functional teams, and third parties
  • Understanding in Customer Experience and NPS is a plus
  • Background in design and copywriting is a plus

Apply Now!

No.of Positions

1

Product Manager

Location |Bangalore Experience: Any

Responsibilities

  • Assist in creating buy-in for the product vision both internally and with key external partners
  • Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth
  • Rapidly experiment with customers to refine and validate ideas for value, usability and feasibility
  • Translate product strategy into detailed requirements and prototypes
  • Scope and prioritize activities based on business and customer impact, balancing short and long term goals
  • Work closely with design and engineering teams to deliver with quick time-to-market and optimal resources

Requirements

  • Past experience in being a part of conceptualizing, building and shipping enterprise or SMB products
  • Exposure to and/or hands-on experience with collaborating with business leaders
  • Exposure to and/or hands-on experience in software development and web technologies
  • Exposure to and/or hands-on experience with UI/UX principles and designing for emotional engagement
  • Strong problem solving skills and willingness to roll up one’s sleeves to do what it takes to ship great software

Apply Now!

No.of Positions

2

Sales Development Representative

Location |Bangalore Experience: 1+ Years
Position Description:

The Sales Development Representative (SDR) will be responsible for making outbound calls, opportunity discovery and qualification. Additionally, the SDR will be responsible for handling inbound leads and discerning the quality/value of those leads for further qualification by the Sales team.

Responsibilities:
  • Prospect, penetrate and create new relationships with Enterprise and medium sized companies and agencies by phone
  • Generate interest in CloudCherry software through 60-80 outbound calls daily
  • Identify, initiate and nurture relationships with prospects both over the phone and via e-mail
  • Develop relationships at all levels from CMO to Email marketers to IT teams
  • Qualify and allocate leads for sales team
  • Work with a monthly, quarterly and yearly quota
  • Develop and sustain knowledge of CloudCherry’s offerings and associated technologies
  • Data-entry and lead management of company records into our CRM
  • Identify and understand trends within industries, what makes a campaign successful and apply this knowledge to help generate further new business
  • Provide feedback to improve marketing and sales efforts
Qualifications:
  • BA/BS degree
  • 1+ years inside sales experience selling software or software-as-a-service preferred
  • Strong verbal and written communication skills
  • Great phone personality and phone voice
  • Negotiation  & influencing skills and an ability to reach the right person in an organization
  • Great listening skills and a desire to learn proper consultative selling techniques
  • High-energy and positive attitude
  • Attention to detail and the ability to multi-task while maintaining a high quality of work
  • Must be independent, self-motivated and success-driven, yet willing to work within a team environment
  • Ability to quickly learn and apply new information in customer-facing scenarios
  • Confidence to overcome objections and convert interest into qualified leads
  • Lead generation, cold calling, objection handling and closing experience desired
  • Knowledge of email marketing software or other SAAS or CRM systems is a plus

Apply Now!

No.of Positions

1

Product Consultant – Implementation

Location |Bangalore Experience: 2+ Years
Responsibilities
  • Collaborate with sales and CS to understand customer business processes, organizational setup, existing systems, and data field mapping./li>
  • Define technical aspects of customer deployment plan, including solution design, integration points, configuration requirements, network requirements and training requirements.
  • Provide pre-sales support as needed to help with demos and solution definition.
  • Enable focus on long term value and ease of product upgradability.
  • Provide solution for building custom modules where needed to enable integration.
  • Document all custom work done and review use cases with PM, Integrations for feedback.
Required Skills
  • UG/PG in Computer Science Engineering.
  • 2+ years experience in product deployment/development (programming using C#).
  • 1-2 years experience in client facing roles.
  • Strong solution definition/problem solving skills.
  • Strong written and verbal communication.
  • A team player and a strong individual contributor.

Apply Now!

No.of Positions

1

C# Developer

Location |Bangalore Experience: 2+ Years
Responsibilities:
  • Involve in agile/scrum planning and requirements analysis
  • Collaborate with internal teams to create a quality product/features
  • Understand and improve existing product
  • Write clean, scalable code using C#
  • Performing peer code reviews to enforce coding standards
  • Performing complete unit testing and bug fixes
  • Work closely with QA team to improve the product with quality and speed
Required Skills:
  • 2+ years experience in development using C#
  • Strong knowledge in C#
  • Knowledge in writing reusable C# libraries
  • Knowledge in flat DB structure
  • Skilled in using/Writing REST API’s
  • Experience in MVC/MVVM
  • Familiarity with source control Git
  • Strong problem solving and root cause identification skills
  • Good verbal and written communication skills
  • A team player

Apply Now!

No.of Positions

1

Angular JS Developer

Location |Bangalore Experience: 2+ Years
Responsibilities:
  • Involve in agile/scrum planning and requirements analysis
  • Working with the design and backend teams to understand end-user requirements
  • Developing the components/features by translating UI/UX wireframes
  • Building reusable code libraries
  • Performing peer code reviews to enforce coding standards
  • Performing complete unit testing and bug fixes
  • Work closely with QA team to improve the product with quality and speed
Required Skills:
  • 2+ years of experience in development using AngularJS
  • Strong expertise in AngularJS with HTML, CSS, and writing cross-browser compatible code
  • Experience with RESTful services
  • Experience in implementing Angular modules, components,directives and services
  • Familiarity with source control Git
  • Familiar with testing frameworks like Jasmine
  • Strong problem solving and root cause identification skills
  • Good verbal and written communication skills
  • A team player

Apply Now!