Are you interested in becoming a part of our amazing journey? Read more about what makes working at CloudCherry delightful! Read more

What Makes Cloudcherry A Truly Delightful Place To Work

We make our own signature drinks

When you’re part of CloudCherry, you get to taste our own cocktails. And what’s better than that! Our CloudCherry Original and CloudCherry Red have many fans already!

We have insane fun at work

We ensure to go crazy at work at times. And no one gets to walk away from us. It makes what we do at CloudCherry even more exciting!

You get to interact with some great people

With offices in the US, Singapore, India and the UAE, CloudCherry is where diverse cultures meet. You get to engage and share knowledge with some of the finest talent from around the world.
We do what it takes to delight customers
Being a company that enables other brands to deliver customer delight, we make it a point to always keep our clients happy. Exceeding expectations is our normal, and if you find that interesting, then CloudCherry is where you must be!

Be part of our amazing culture

At CloudCherry, we have a strong set of fundamental cultural values – passion, customer obsession, outcome, reinvent, ownership and freedom. And these aren’t just for the pin up boards – it’s something we practice every day.

We always compete

We are a competitive bunch. So be it launching a new feature or playing a game of cricket, we always strive to be the best. And we ensure that outstanding talent is rightly rewarded!

What Makes Cloudcherry A Truly Delightful Place To Work

We make our own signature drinks

When you’re part of CloudCherry, you get to taste our own cocktails. And what’s better than that! Our CloudCherry Original and CloudCherry Red have many fans already!

We have insane fun at work

We ensure to go crazy at work at times. And no one gets to walk away from us. It makes what we do at CloudCherry even more exciting!

You get to interact with some great people

With offices in the US, Singapore, India and the UAE, CloudCherry is where diverse cultures meet. You get to engage and share knowledge with some of the finest talent from around the world.

We do what it takes to delight customers

Being a company that enables other brands to deliver customer delight, we make it a point to always keep our clients happy. Exceeding expectations is our normal, and if you find that interesting, then CloudCherry is where you must be!
Be part of our amazing culture
At CloudCherry, we have a strong set of fundamental cultural values – passion, customer obsession, outcome, reinvent, ownership and freedom. And these aren’t just for the pin up boards – it’s something we practice every day.

We always compete

We are a competitive bunch. So be it launching a new feature or playing a game of cricket, we always strive to be the best. And we ensure that outstanding talent is rightly rewarded!

Join Us, And Become A Part Of Our Story Of Delight!

Bangalore

1  Solutions Engineer – Salesforce

We at CloudCherry truly obsess over delighting our customers and the first and foremost step to that, is putting out a world class product that delivers best in class experience. The open API’s that we proudly boast about, opens a plethora of opportunities to integrate with a gamut of 3rd party systems out there in the world. CloudCherry works closely with Salesforce and integrates with the Salesforce platform to exchange data between the 2 system and perform a whole lot of exciting actions.

We are looking for a Salesforce developer who can work magic with Salesforce and can build out literally anything on the Salesforce platform. A ton of various solutions are waiting to be built out using Salesforce and CloudCherry and if you think you are up for it, come on over. Here is a summary of what you would be doing and what we are looking for in you.

Responsibilities
  • Participate in discussions with sales and Client Success teams to understand customer business processes, organizational setup and data maps.
  • Participate in discussions and collate requirements from clients and internal sales and business functions.
  • Work with Solutions Architect to build out a solution to satisfy the various business needs.
  • Provide pre-sales support as needed to help with technical aspect of discussions and solution definition.
  • Enable focus on long term value and ease of product upgradability.
  • Build out the solution in Salesforce using Apex, Visual force and the likes.
  • Document all integrations done and review use cases with Product Manager and Solutions Architect for feedback.
  • Engage in discussion for other 3rd party systems as well to gradually build knowledge on other 3rd party systems as well and Solutions in general than just specific to Salesforce.
Required Skills:
  • UG/PG in Computer Science Engineering.
  • 2+ years of experience in Salesforce development using Apex, Visual force, SOQL.
  • Knowledge of lightning and building out components using Lightning.
  • Strong programming skills.
  • Exposure to developing complex solutions using SalesForce where interactions with multiple systems are involved.
  • Knowledge on multiple programming languages will be an advantage.
  • Strong solution definition/problem solving skills.
  • Strong written and verbal communication.
  • A team player and a strong individual contributor.

Apply Now!

2  Solutions Architect

We at CloudCherry truly obsess over delighting our customers and the first and foremost step to that, is putting out a world class product that delivers best in class experience. The open API’s that we proudly boast about, opens a plethora of opportunities to integrate with a gamut of 3rd party systems out there in the world. From renowned CRM systems such as Salesforce or Microsoft Dynamics to the most custom/bespoke system of record built out for a large enterprise are just a few lines of code away from integrating with our product. It also opens out a ton of opportunities to build out solutions to push and pull data from diverse systems and to perform a wide range of possible actions.

It is a lean but a vicious team of hulks that builds our product. And it will take an equally good team of Solution Engineers to ensure that the product is implemented just the way it should be for our customers, satisfying all their requirements and delivering a delightful onboarding experience. To oversee a team of Hulks, we need a true champion. A solutions architect, who can navigate the unknown like a boss and thrives on new learnings every day. Expect everything but the mundane. Here are some more details of the role we are looking to fill.

Responsibilities
  • Collaborate with sales and Client Success teams to understand customer business processes, organizational setup, existing systems and data maps.
  • Front discussions and collate requirements from clients and internal sales and business functions.
  • Define technical aspects of Product implementation plan including, Product solution design, Integration solution design, technical implementation plan etc.
  • Identify integration points, configuration requirements, network requirements and training requirements.
  • Provide pre-sales support as needed to help with technical aspect of discussions and solution definition.
  • Provide holistic solutions starting from product extensions to connectors to infrastructure to host the solutions that are built out.
  • Enable focus on long term value and ease of product upgradability.
  • Work with Solution engineers and implementation partners to build out the solution itself.
  • Work with Solution engineers and Content writers to document all bespoke integrations done and review use cases with Product Manager for feedback and assess feasibility to productize.
  • Capture specific requirements that is in the best interest of our client base and feed it into the Product backlog.
  • Review the work done by Solution engineers to provide constructive feedback and help them carry forward the learnings.
Required Skills:
  • UG/PG in Computer Science Engineering.
  • 5+ years of experience in Solution Engineering and or 2+ years of experience as a Solutions Architect.
  • Exposure to developing solutions using 3rd party systems such as Salesforce, Microsoft Dynamics, Marketo etc.
  • Knowledge on multiple programming languages and IT infrastructure
  • Strong solution definition/problem solving skills.
  • Strong written and verbal communication.
  • A team player, leader and a strong individual contributor.

Apply Now!

3  Solutions Engineer

We at CloudCherry truly obsess over delighting our customers and the first and foremost step to that, is putting out a world class product that delivers best in class experience. The open API’s that we proudly boast about, opens a plethora of opportunities to integrate with a gamut of 3rd party systems out there in the world. From renowned CRM systems such as Salesforce or Microsoft Dynamics to the most custom/bespoke system of record built out for a large enterprise are just a few lines of code away from integrating with our product. It also opens out a ton of opportunities to build out solutions to push and pull data from diverse systems and to perform a wide range of possible actions.

It is a lean but a vicious team of hulks that builds our product. And it will take an equally good team of Solution Engineers to ensure that the product is implemented just the way it should be for our customers, satisfying all their requirements and delivering a delightful onboarding experience. If you believe that navigating the unknown excites you and new learnings everyday keeps you going, then CloudCherry is the place for you. Expect everything but the mundane. Here are some more details of the role we are looking to fill.

Responsibilities
  • Participate in discussions with sales and Client Success teams to understand customer business processes, organizational setup, existing systems and data maps.
  • Participate in discussions and collate requirements from clients and internal sales and business functions.
  • Deliver technical aspects of Product implementation, including Product deployment plan, 3rd party integrations etc.
  • Work with the Solutions Architect to Identify integration points, configuration requirements, network requirements and training requirements.
  • Provide pre-sales support as needed to help with technical aspect of discussions and solution definition, vetting security requirements of enterprise customers etc.
  • Enable focus on long term value and ease of product upgradability.
  • Provide solution for building custom modules where needed to enable integration.
  • Document all integrations done and review use cases with Product Manager and Solutions Architect for feedback.
Required Skills
  • UG/PG in Computer Science Engineering.
  • 2+ years of experience in product implementation (solution engineering) /development (programming using C#).
  • Strong programming skills preferably using C#.
  • Exposure to developing solutions using Salesforce, Microsoft Dynamics etc will be an advantage.
  • Knowledge on multiple programming languages will be an advantage.
  • Strong solution definition/problem solving skills.
  • Strong written and verbal communication.
  • A team player and a strong individual contributor.

Apply Now!

4  UI / UX designer
Position Description:

CloudCherry is a Real-Time, Omni-channel Voice Of Customer platform that helps brands track, measure & improve Customer Experiences – thereby increasing profitability and customer loyalty. Leading global brands use CloudCherry today to capture feedback using 17+ channels, measure key metrics like their Net Promoter Score, Customer Effort Score and more, analyze the data to gather customer insights, and put them in action organization-wide.

CloudCherry is looking for a UI / UX Designer to work on our CX platform that is used across web and mobile. In this position, you will work closely with our product team and ensure close collaboration on deign delivery and execution.

In this role, you’ll have end to end responsibility for evolving a global enterprise product used by brands to design, measure, and improve experience of millions of end users worldwide. If you love both design and data, and believe bringing both together can have a transformative effect on experience, we’d love to talk to you!

The candidate should be prepared to show a portfolio of work and explain how they used feedback from user research to improve their designs

Roles & Responsibilities:
  • Seeking an UI / UX designer to define the experience for CloudCherry CX Platform that comprises of data analytics dashboards and tools for collecting customer feedback
  • The candidate should demonstrate learnings in synthesizing complex, enterprise business processes into simple-seeming, delightful customer experiences
  • Ability to communicate using different mediums to ensure strong collaboration with all key stakeholders and make sure all complexities in design are communicated well
  • Demonstrate user empathy through design that goes beyond persona / task driven approach and solves for end user pain points
  • Define the user interaction model and work-flows under the guidance of key stakeholders
  • Create mockups including wireframes and high-fidelity prototypes and document UI as well as UX Specifications
  • Work closely with design head and product owners to deliver the final product
  • Ability to drive overall product metrics and user acceptance through design
Ideal Candidate:
  • Masters in UX Design, HCI or related degree in Computer Science with an HCI specialty
  • 0-3 years of relevant experience in the domain of UI / UX design
  • Basic knowledge of CX space will be considered an advantage
  • Excellent time-management, multi-tasking ability, and the ability to prioritize
  • Strong visual and verbal communication skills
  • Strong eye for detail for work delivered
  • Excellent interpersonal skills with the ability to collaborate in a cross-functional team
  • Someone who takes pride in ownership of their work
  • Sound knowledge of popular UI frameworks and UI toolkit (eg: Angular Material) will be an advantage
  • The candidate should have hands-on experience with popular design tools like Adobe CC, Sketch etc
  • Experience with modern prototyping tools like InVision is a plus
  • Interest and understanding of the CX space will be a strong plus
  • Needs experience primarily in UX Design, but skills in Visual Design, Usability Testing, and/or User Research are a strong plus

Apply Now!

5  C# Developer
Position Description:

CloudCherry is a Customer experience management tool that thrives on delivering a delightful experience to our clients who in turn believe in delivering delight to theirs. We deliver a world class product used by millions of people around the world and yet maintain a lean team of five world class developers. Guess what! We have room for one more Hulk in our army of Hulks. If you are a game changer, passionate, driven, out of the box and hungry for success and more importantly SMASH, then you should be working with CloudCherry.

Responsibilities:
  • Produce high-quality code that maintains a consistent software design throughout the application lifecycle
  • Working with the design and backend teams to understand end-user requirements and build reusable code libraries
  • Utilize best practices for design, development, and testing to ensure the product is stable and best in quality
  • Ability to work in small collaborative teams with minimal supervision
  • Manage time and priorities across multiple initiatives
  • Performing peer code reviews to enforce coding standards and provide troubleshooting support for the team
  • Performing complete unit testing and bug fixes
  • Maintain and improve technical skills over time, taking advantage of new technologies and methodologies when appropriate.
  • Think out of the box to solve problems
Required Skills:
  • 1+ years relevant experience in development using C#
  • Strong knowledge in C#
  • Knowledge in writing reusable C# libraries
  • Skilled in using/writing REST API’s
  • Experience in MVC/MVVM
  • Knowledge of concurrency patterns in C#
  • Skill for writing clean, readable C# code
  • Have a solid grasp on the .NET Framework Runtime, the compiler, garbage collection etc
  • Knowledge of data structures, system interaction patterns, and interfaces
  • Strong understanding of the structure and logic of Object-Oriented programming.
  • A team player with strong problem solving and root cause identification skills
  • Good verbal and written communication skills

Apply Now!

6  Angular Developer
Position Description:

CloudCherry is a Customer experience management tool that thrives on delivering a delightful experience to our clients who in turn believe in delivering delight to theirs. We deliver a world class product used by millions of people around the world and yet maintain a lean team of five world class developers. Guess what! We have room for one more Hulk in our army of Hulks. If you are a game changer, passionate, driven, out of the box and hungry for success and more importantly SMASH, then you should be working with CloudCherry.

Responsibilities:
  • Produce high-quality code that maintains a consistent software design throughout the application lifecycle
  • Working with the design and backend teams to understand end-user requirements and build reusable code libraries
  • Utilize best practices for design, development, and testing to ensure the product is stable and best in quality
  • Ability to work in small collaborative teams with minimal supervision
  • Manage time and priorities across multiple initiatives
  • Performing peer code reviews to enforce coding standards and provide troubleshooting support for the team
  • Performing complete unit testing and bug fixes
  • Maintain and improve technical skills over time, taking advantage of new technologies and methodologies when appropriate.
  • Think out of the box to solve problems
Required Skills:
  • Should be well versed with JavaScript and TypeScript languages
  • Expertise in Angular, HTML, SCSS, and writing cross-browser compatible code
  • 1+ years of relevant experience in development using Angular
  • Experience in implementing Angular modules, components, directives, and services
  • Should be able to build features/modules that would scale and are responsive to all screens.
  • Good understanding of REST API’s and how to consume it
  • Should have knowledge on the differences between functional and object-oriented concepts of JavaScript and be clear with where to use what.
  • Familiar with unit testing frameworks like Jasmine
  • Monitoring and validating user actions on the client side and providing responsive feedback
  • Should have the understanding of real-world performance, cache and memory issues in browsers and other tech environments.
  • A team player with strong problem solving and root cause identification skills
  • Good verbal and written communication skills

Apply Now!

7  Implementation Specialist
Position Description:

The Implementation will specialist work across different organizational departments with the responsibility to configure and implement new customers while also overseeing ongoing product adoption and operations support.

Responsibilities:
  • Implement and Onboard new customers with account configurations and Integration support.
  • Respond to customers in a timely manner as per the defined SLA.
  • Work closely with sales/product/deployments team to ensure effective and efficient onboarding.
  • Monitor customer usage throughout the customer lifecycle to not only identify and prioritize at-risk accounts but also run standardized plays to mitigate churn.
  • Serve as the voice of the customer and provide internal feedback to Product, Content and other teams on how we can better serve our customers.
  • Support the resolution of delivery, implementation or technical issues.
  • Be a product expert, know the product like the back of your hand.
  • Experience using salesforce is a plus.
  • Understanding of basic sales concepts to support internal sales efforts.
Qualifications:
  • BA/BS degree
  • 2+ years of customer facing experience.
  • Strong verbal and written communication skills
  • Great listening skills and a desire to learn proper consultative selling techniques
  • High-energy and positive attitude
  • Attention to detail and the ability to multi-task while maintaining a high quality of work
  • Must be independent, self-motivated and success-driven, yet willing to work within a team environment
  • Ability to quickly learn and apply new information in customer-facing scenarios

Apply Now!

8  CEM Consultant
The main objectives of the CEM Consultant are:
  • To ensure the delivery of world-class CEM solutions to our customer base
  • To provide our customer base with world-class consultancy within (but not restricted to) the CEM space
The CEM Consultant is responsible for:
  • The quality delivery of CEM solutions and Consultancy to the customer base in accordance with industry best practices
  • Supporting the sales organization in identifying opportunities for consulting services and engaging customers with a consultative selling approach.
The CEM Consultant’s duties are as follows (but not limited to):
  • Implementation of world-class CEM solutions in the existing customer base
  • Provide general CEM to our customers (both internal and external) at various levels of the organization up to and including C-level
  • Provide technical & functional support to prospective clients and existing customers
  • Responding to customer requirements preparing ad-hoc reports and customization
  • Data analysis
  • Support in development/presentation of system capabilities travel
  • International travel will be required with this role.
Qualifications:
    The CEM Consultant should have at least the following skillset:

  • Between 2-4 years of relevant experience
  • Candidates will experience in Market Research or CEM companies will be an ideal fit
  • Excellent grasp of trends and technologies, both new and legacy.
  • Excellent Business Intelligence skills
  • Deep understanding of reporting, universe design and administration.
  • Understanding database model is a plus
  • Understanding of high volume transaction environments
  • Excellent communication skills including presentation to C-level
  • Advanced Microsoft Office skills

Apply Now!

Salt Lake City, Utah

1  Solutions Engineer
Position Description:

The Solutions Engineer will be responsible for defining business solution needs, creating technical solutions, and implementing those solutions using existing and emerging technologies. The Solutions Engineer collaborates with end users and cross departmental IT and business teams to build and implement new systems to solve business problems.

Responsibilities:
  • Provide technical support by accompanying sales teams to meetings with clients as requested. This typically involves sales-oriented presentations to prospective and existing clients, providing product demonstrations and using whiteboard sessions to confirm client requirements will be met
  • Design and develop technical solutions based on existing and emerging technologies.
  • Prepare and document requirements, solution diagrams and test plans.
  • Provide proposal support to the sales teams as needed by completing business, technical or functional sections of RFI and RFP response documents
  • Produce clear and precise documentation for clients based on business and functional requirements to ensure successful deployment and implementation of CloudCherry
  • Maintain customer satisfaction through successful support and engagement activities that meets or improves scheduled implementation and go-live target dates
  • Communicate concisely and effectively to address questions while providing subject matter expertise.
  • Respond to critical or changing priorities.
  • Explain complex technical solutions to technical and non-technical audiences.
  • Develop innovative technical approaches as complete solutions to business problems.
  • Drive problem investigations and resolution as required with customers.
Position Qualifications:
  • Bachelor’s degree in Computer Science, Engineering or equivalent coursework
  • 3-5 years solution engineering experience
  • Demonstrate technical and business problem solving proficiency
  • Ability to forge strong, long-lasting relationships with senior executives
  • Knowledge of Saas business model, Saas technologies, and related applications
  • Ability to creatively explain and present complex concepts in an easy to understand manner
  • Solid technical background with understanding and/or hands-on experience in software development and web technologies
  • Excellent written and verbal communication skills
  • Excellent presentation and creativity skills
  • Willingness to travel

Apply Now!

2  Sales Operations Manager
Position Description:

The Sales Operations Manager will play a critical role supporting the sales organization by building the processes and team that facilitates all activities that directly support sales. This position will be involved in all business issues and strategies relating to the operations of the sales department as well as long-term strategic planning.

It will contribute to the growth of the company through strategy creation and implementation. The successful candidate must be a passionate and proactive visionary in driving full end-to-end process automation across the company from a sales team perspective. The candidate must be a strong leader, extremely well organized, detail-oriented, quality-minded and possess excellent written and verbal communication skills.

Responsibilities:
  • Oversee all operational matters affecting the sales organization
  • Oversee sales data quality & integrity
  • Optimize sales team adoption of CRM tools through programs, tools and best
    practices
  • Work closely with Marketing team to execute the lead management function
  • Lead the territory management and segmentation
  • Identify and execute recommendations for process efficiency
  • Assist in developing departmental policies, sales procedures, and data collection for
    Quarterly Business Reviews
  • Partner with SVP of Sales on the development of curriculum training materials
  • Partner with Finance to smooth operations from quote to order
Qualifications:
  • Proven track record in Sales Operations at rapid-growth SaaS company
  • 3-5 years experience in a Sales Ops role, managing a CRM system
  • Ability to understand the impact of operational initiatives
  • Self-starter, reliable team player with ability to deliver projects on-time
  • Ability to thrive in high-intensity, rapidly changing environment, and to successfully manage multiple projects simultaneously with a sense of urgency
  • Excellent project management skills
  • Must be proficient at analyzing data
  • Ability to develop clear action plans and drive processes
  • BA/BS degree

Apply Now!

3  Account Executive
Position Description:

The Account Executive (AE) will be responsible for making outbound calls, opportunity discovery and qualification and closing. Additionally, the AE will be responsible for carrying a quota and discerning the quality/value of leads for further qualification and closure.

Responsibilities:
  • Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options.
  • Sell products by establishing contact and developing relationships with prospects; recommending solutions
  • Create detailed business plans to facilitate the attainment of goals and quotas
  • Manage the entire sales cycle from finding a client to securing a deal
  • Unearth new sales opportunities through networking and turn them into long term partnerships
  • Maintain relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.
  • Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.
  • Contributes to team effort by accomplishing related results as needed.
  • Provide feedback to improve marketing and sales efforts
Qualifications:
  • BA/BS degree
  • 2-3 years inside sales experience selling software or software-as-a-service preferred
  • Strong verbal and written communication skills
  • Great phone personality and phone voice
  • Great listening skills and a desire to learn proper consultative selling techniques
  • High-energy and positive attitude
  • Attention to detail and the ability to multi-task while maintaining a high quality of work
  • Must be independent, self-motivated and success-driven, yet willing to work within a team environment
  • Ability to quickly learn and apply new information in customer-facing scenarios
  • Confidence to overcome objections and convert interest into qualified leads
  • Lead generation, cold calling, objection handling and closing experience desired
  • Understanding in Customer Experience and NPS is a plus

Apply Now!

Kuala Lumpur, Malaysia

1  Senior Customer Experience Management (CEM) Consultant

We are looking for an experienced, talented and highly motivated individual to join our CEM consulting team in Bangalore, India. This person will be responsible for handling clients across various industries like Retail, BFSI, E-commerce, Airlines, etc in India & Middle East markets.

Roles & Responsibilities:
    The individual joining our team will be responsible for:

  • Collaborating with various departments in the client’s organization to understand their existing business processes and design a CEM program that seamlessly fits within their organizational ecosystem. This includes:
    • Translating business objectives to crisp & clear program objectives and outcomes
    • Designing Customer Journey Maps
    • Drafting questionnaires
    • Recommending frameworks to monitor the alignment of business teams to the defined program
  • Work in close coordination with external as well as internal stakeholders to define key success factors of the CEM program and continuously monitor the progress on them
  • Partner with the Account Managers to ensure that the program is being implemented & run as per the defined framework
  • Analyse data to provide actionable insights & solutions to business problems
  • Creating reports and presenting findings & recommendations to key stakeholders in the client organization in a comprehensive & engaging manner
  • Continuously innovate and improve the program efficiencies and effectiveness
  • Work cross functionally with peers/colleagues to support client management
  • Manage a small team of CEM consultants.
Job Requirements/ Qualifications:
  • At least 8-9 years of experience in Market Research & Consumer Insights or Management consulting roles
  • Experience in Client Management
  • Strong quantitative & qualitative analytical skills
  • Team management skills
  • Proficiency in using statistical tools like SPSS, R, etc would be an added advantage
  • Be a problem solver and be outcome oriented
  • Willing to learn, unlearn & relearn
  • Has a track record of delivering results in a fast-paced and highly ambiguous work environment
  • Be self-starter and an independent thinker who follow-ups on responsibilities in a timely manner while also being a strong team player
  • Manage client relationship and client expectations independently.
  • Has good communication (written & verbal) skills

Apply Now!

Singapore

1  Client Success Manager

Real Customer Success comes from the heart. You have the best
customer management and business consultancy skills around. You’re passionate about engaging your customers and expanding their use cases. You have impeccable relational skills and can create win/win environments for all parties that you work with. If this is you, there are a lot of people who are adopting our product and we would love your help in taking care of our customers!

Responsibilities
  • Own overall relationship with assigned clients, which include: Increasing adoption, ensuring retention, and satisfaction.
  • Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services.
  • Develop, prepare, and nurture customers for advocacy.
  • Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.
  • Work to identify and/or develop upsell opportunities.
  • Advocate customer needs/issues cross-departmentally.
  • Program manage account escalations.
  • Manage the account end to end.
Qualifications:
  • Prior experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention.
  • Impeccable written and verbal communication skills.
  • Detail oriented and analytical.
  • Strong team player but still a self-starter.
  • Thrives in a multi-tasking environment and can adjust priorities on-the- fly.
Requirements:
  • 5-7 years of relevant experience.
  • Experience with a SAAS product preferred
  • Proficient in Office software.
  • You’re driven: No one needs to push you to excel; it’s just who you are.
  • Eager to learn, adapt and perfect your work; you seek out help and put it to good use.
  • You want to help and serve our customers: They win, so you win.

Apply Now!

Didn’t find the profile you’re looking for? We’d be delighted to hear from you. Send in your resume to iwanttobe@getcloudcherry.com and our delight crew would get in touch with you regarding new openings

Download
Cloudcherry Culture Book
[i]
[i]