Are you interested in becoming a part of our amazing journey? Read more about what makes working at CloudCherry delightful! Read more

What Makes Cloudcherry A Truly Delightful Place To Work

We make our own signature drinks

When you’re part of CloudCherry, you get to taste our own cocktails. And what’s better than that! Our CloudCherry Original and CloudCherry Red have many fans already!

We have insane fun at work

We ensure to go crazy at work at times. And no one gets to walk away from us. It makes what we do at CloudCherry even more exciting!

You get to interact with some great people

With offices in the US, Singapore, India and the UAE, CloudCherry is where diverse cultures meet. You get to engage and share knowledge with some of the finest talent from around the world.
We do what it takes to delight customers
Being a company that enables other brands to deliver customer delight, we make it a point to always keep our clients happy. Exceeding expectations is our normal, and if you find that interesting, then CloudCherry is where you must be!

Be part of our amazing culture

At CloudCherry, we have a strong set of fundamental cultural values – passion, customer obsession, outcome, reinvent, ownership and freedom. And these aren’t just for the pin up boards – it’s something we practice every day.

We always compete

We are a competitive bunch. So be it launching a new feature or playing a game of cricket, we always strive to be the best. And we ensure that outstanding talent is rightly rewarded!

What Makes Cloudcherry A Truly Delightful Place To Work

We make our own signature drinks

When you’re part of CloudCherry, you get to taste our own cocktails. And what’s better than that! Our CloudCherry Original and CloudCherry Red have many fans already!

We have insane fun at work

We ensure to go crazy at work at times. And no one gets to walk away from us. It makes what we do at CloudCherry even more exciting!

You get to interact with some great people

With offices in the US, Singapore, India and the UAE, CloudCherry is where diverse cultures meet. You get to engage and share knowledge with some of the finest talent from around the world.

We do what it takes to delight customers

Being a company that enables other brands to deliver customer delight, we make it a point to always keep our clients happy. Exceeding expectations is our normal, and if you find that interesting, then CloudCherry is where you must be!
Be part of our amazing culture
At CloudCherry, we have a strong set of fundamental cultural values – passion, customer obsession, outcome, reinvent, ownership and freedom. And these aren’t just for the pin up boards – it’s something we practice every day.

We always compete

We are a competitive bunch. So be it launching a new feature or playing a game of cricket, we always strive to be the best. And we ensure that outstanding talent is rightly rewarded!

Join Us, And Become A Part Of Our Story Of Delight!

Bangalore

1  Marketing Content Specialist

Description

CloudCherry thrives on the success of our customers. Is delight in your DNA? If so, we’re looking for an experienced Marketing Content Specialist.

This role will report into the Demand Generation Manager and will lead the strategy and execution of email, landing page, chat, and many other channels with content.

Responsibilities:

  • Write fresh content for collateral and promotional pieces across all media: print, digital, websites, landing pages, email, etc.
  • Collaborate with marketing team to develop compelling promotional content and meaningful messaging based on target audience needs and product positioning
  • Ensure content reflects the brand in voice, design, messaging and quality, and maintains consistency of style and tone.
  • Apply best practices in writing copy for emails, landing pages, ads, brochures, blogs, webinars etc
  • Ensure content adheres to consistency in style, quality, and voice.
  • Leverage, refresh and maximize use of existing content, and identify/evaluate new content and industry trends that will meet business goals and target audience needs
  • Monitor for hot topics, resources and blogs that target audience reads, and incorporate such content to meet goals and customer needs

Qualifications:

  • Bachelor’s Degree in Communication, Journalism, Marketing, English or related field
  • 2+ years of experience in B2B marketing content
  • Demonstrated success in persuasive written communications, including multiple writing samples to back up experience
  • Excellent proofreading, writing, storytelling, and editing skills
  • Organized with a high level of accuracy and strong attention to detail in your work
  • Strong computer skills and proficiency in Word and Excel
  • Ability to prioritize and manage multiple projects within a deadline driven environment
  • You have a positive, confident, and flexible personality, and love to learn
  • You’re intuitive, proactive and possess an agile mindset when approaching projects
  • A strong desire to learn, ask questions, develop your skills, and are comfortable working independently as well as part of a collective team
  • Experience in WordPress and a marketing automation tool is preferred but not required

Do you feel passionate about this role? Send your profile to iwanttobe@getcloudcherry.com

 

2  Product Training and Development Specialist

CloudCherry is the next generation Experience Management platform that is disrupting the way organizations listen to the Voice of Customer. Through CloudCherry’s flexible, customizable, self-serve solution, businesses today can be present at every step of today’s complex customer journeys, and listen to customers through a variety of ways.

CloudCherry University is the best place to learn more about CloudCherry, understand product features and benefits, and best practices for making the most out of the product’s D-I-Y features.

The Product Training & Development Specialist will be responsible for building a world-class product education system, including both development of training material, as well as training delivery through webinars and classroom sessions. 

Responsibilities:

Assess training needs of internal employees and customers on the product through discussions with employees and their leaders and consultation with customer representatives.

  • Design, plan and organize product training programs for employees and customers.
  • Delivery of in-person or virtual training to maximize learning outcomes.
  • Keep training material up to date based on reviewing product changes, documentation, and feedback from attendees.
  • Monitor, evaluate, or record training activities for measuring program effectiveness.
  • Present information using a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, or lectures.
  • Conduct discussions with internal stakeholders and clients to understand desired training outcomes and plan trainings accordingly.

Required Skills:

  •   5+ years of experience in software product training and development.
  • Strong written and verbal communication skills with a neutral accent.
  •  Experience training diverse members from a global audience.
  •  Demonstrated ability to pick up things quickly and deliver on training goals.

Do you feel passionate about this role? Send your profile to iwanttobe@getcloudcherry.com

3  Information Engineer

Responsibilities:

The Product Consultant – Education services is responsible for all aspects of CloudCherry worldwide that supports existing and new customers and drives the direction of the design and delivery of all educational content.  Responsibilities will include:

  • Build “CloudCherry University” – one place for customers, partners, and internal employees to learn the product.
  • Deliver education services under the umbrella of “CloudCherry University”.
  • Assure that all educational material is built and updated in conjunction with each product release.
  • Work with Executive leadership to define Education Services strategy, define KPIs, track utilization.
  • Develop strong working relationships across product, consulting, sales, client success & marketing teams.
  • Contribute to the Product team by offering ongoing inputs and learning from education sessions into usability areas.
  • Continue to drive and improve self-help within regional customers

Required Skills:

  • 4+ years of experience in content writing and content management
  • Prior experience in learning and development is an advantage
  • Good understanding of the CEM space
  • Ability to measure and assess the staff training needs
  • Strong communication and interpersonal skills
  • A passion for continuous learning
  • Innovative thinking

 

Do you feel passionate about this role? Send your profile to iwanttobe@getcloudcherry.com

4  Solutions Engineer – Salesforce

We at CloudCherry truly obsess over delighting our customers and the first and foremost step to that, is putting out a world class product that delivers best in class experience. The open API’s that we proudly boast about, opens a plethora of opportunities to integrate with a gamut of 3rd party systems out there in the world. From renowned CRM systems such as Salesforce or Microsoft Dynamics to the most custom/bespoke system of record built out for a large enterprise are just a few lines of code away from integrating with our product. It also opens out a ton of opportunities to build out solutions to push and pull data from diverse systems and to perform a wide range of possible actions.

It is a lean but a vicious team of hulks that builds our product. And it will take an equally good team of Solution Engineers to ensure that the product is implemented just the way it should be for our customers, satisfying all their requirements and delivering a delightful onboarding experience. If you believe that navigating the unknown excites you and new learnings everyday keeps you going, then CloudCherry is the place for you. Expect everything but the mundane. Here are some more details of the role we are looking to fill.

Responsibilities
  • Participate in discussions with sales and Client Success teams to understand customer business processes, organizational setup, existing systems and data maps.
  • Participate in discussions and collate requirements from clients and internal sales and business functions.
  • Deliver technical aspects of Product implementation, including Salesforce integration requirements
  • Work with the Solutions Architect to Identify integration points, configuration requirements, network requirements and training requirements.
  • Provide pre-sales support as needed to help with technical aspect of discussions and solution definition, vetting security requirements of enterprise customers etc.
  • Enable focus on long term value and ease of product upgradability.
  • Provide solution for building custom modules where needed to enable integration.
  • Document all integrations done and review use cases with Product Manager and Solutions Architect for feedback.

Required Skills

  • UG/PG in Computer Science Engineering.
  • 2+ years of experience in developing applications using Salesforce
  • Ability to create Apex classes and create apps compatible with Salesforce lightning
  • Knowledge of API’s and consuming API’s (building API’s would be an advantage)
  • Knowledge of other programming languages such as core C#
  • Knowledge on multiple programming languages will be an advantage.
  • Strong solution definition/problem solving skills.
  • Strong written and verbal communication.
  • A team player and a strong individual contributor.
  • Knowledge of working in sandbox and deploying to production without having negative impacts on schema’s
5  Solutions Engineer

We at CloudCherry truly obsess over delighting our customers and the first and foremost step to that, is putting out a world class product that delivers best in class experience. The open API’s that we proudly boast about, opens a plethora of opportunities to integrate with a gamut of 3rd party systems out there in the world. From renowned CRM systems such as Salesforce or Microsoft Dynamics to the most custom/bespoke system of record built out for a large enterprise are just a few lines of code away from integrating with our product. It also opens out a ton of opportunities to build out solutions to push and pull data from diverse systems and to perform a wide range of possible actions.

It is a lean but a vicious team of hulks that builds our product. And it will take an equally good team of Solution Engineers to ensure that the product is implemented just the way it should be for our customers, satisfying all their requirements and delivering a delightful onboarding experience. If you believe that navigating the unknown excites you and new learnings everyday keeps you going, then CloudCherry is the place for you. Expect everything but the mundane. Here are some more details of the role we are looking to fill.

Responsibilities
  • Participate in discussions with sales and Client Success teams to understand customer business processes, organizational setup, existing systems and data maps.
  • Participate in discussions and collate requirements from clients and internal sales and business functions.
  • Deliver technical aspects of Product implementation, including Product deployment plan, 3rd party integrations etc.
  • Work with the Solutions Architect to Identify integration points, configuration requirements, network requirements and training requirements.
  • Provide pre-sales support as needed to help with technical aspect of discussions and solution definition, vetting security requirements of enterprise customers etc.
  • Enable focus on long term value and ease of product upgradability.
  • Provide solution for building custom modules where needed to enable integration.
  • Document all integrations done and review use cases with Product Manager and Solutions Architect for feedback.
Required Skills
  • UG/PG in Computer Science Engineering.
  • 2+ years of experience in product implementation (solution engineering) /development (programming using C#).
  • Strong programming skills preferably using C#.
  • Exposure to developing solutions using Salesforce, Microsoft Dynamics etc will be an advantage.
  • Knowledge on multiple programming languages will be an advantage.
  • Strong solution definition/problem solving skills.
  • Strong written and verbal communication.
  • A team player and a strong individual contributor.

Do you feel passionate about this role? Send your profile to iwanttobe@getcloudcherry.com

6  Core C# Developer
Position Description:

CloudCherry is a Customer experience management tool that thrives on delivering a delightful experience to our clients who in turn believe in delivering delight to theirs. We deliver a world class product used by millions of people around the world and yet maintain a lean team of five world class developers. Guess what! We have room for one more Hulk in our army of Hulks. If you are a game changer, passionate, driven, out of the box and hungry for success and more importantly SMASH, then you should be working with CloudCherry.

Responsibilities:
  • Produce high-quality code that maintains a consistent software design throughout the application lifecycle
  • Working with the design and backend teams to understand end-user requirements and build reusable code libraries
  • Utilize best practices for design, development, and testing to ensure the product is stable and best in quality
  • Ability to work in small collaborative teams with minimal supervision
  • Manage time and priorities across multiple initiatives
  • Performing peer code reviews to enforce coding standards and provide troubleshooting support for the team
  • Performing complete unit testing and bug fixes
  • Maintain and improve technical skills over time, taking advantage of new technologies and methodologies when appropriate.
  • Think out of the box to solve problems
Required Skills:
  • 1+ years relevant experience in development using Core C#
  • Strong knowledge in Core C#
  • Knowledge in writing reusable Core C# libraries
  • Skilled in using/writing REST API’s
  • Experience in MVC/MVVM
  • Knowledge of concurrency patterns in Core C#
  • Skill for writing clean, readable Core C# code
  • Have a solid grasp on the .NET Framework Runtime, the compiler, garbage collection etc
  • Knowledge of data structures, system interaction patterns, and interfaces
  • Strong understanding of the structure and logic of Object-Oriented programming.
  • A team player with strong problem solving and root cause identification skills
  • Good verbal and written communication skills

Apply Now!

7  Angular Developer
Position Description:

CloudCherry is a Customer experience management tool that thrives on delivering a delightful experience to our clients who in turn believe in delivering delight to theirs. We deliver a world class product used by millions of people around the world and yet maintain a lean team of five world class developers. Guess what! We have room for one more Hulk in our army of Hulks. If you are a game changer, passionate, driven, out of the box and hungry for success and more importantly SMASH, then you should be working with CloudCherry.

Responsibilities:
  • Produce high-quality code that maintains a consistent software design throughout the application lifecycle
  • Working with the design and backend teams to understand end-user requirements and build reusable code libraries
  • Utilize best practices for design, development, and testing to ensure the product is stable and best in quality
  • Ability to work in small collaborative teams with minimal supervision
  • Manage time and priorities across multiple initiatives
  • Performing peer code reviews to enforce coding standards and provide troubleshooting support for the team
  • Performing complete unit testing and bug fixes
  • Maintain and improve technical skills over time, taking advantage of new technologies and methodologies when appropriate.
  • Think out of the box to solve problems
Required Skills:
  • Should be well versed with JavaScript and TypeScript languages
  • Expertise in Angular, HTML, SCSS, and writing cross-browser compatible code
  • 1+ years of relevant experience in development using Angular
  • Experience in implementing Angular modules, components, directives, and services
  • Should be able to build features/modules that would scale and are responsive to all screens.
  • Good understanding of REST API’s and how to consume it
  • Should have knowledge on the differences between functional and object-oriented concepts of JavaScript and be clear with where to use what.
  • Familiar with unit testing frameworks like Jasmine
  • Monitoring and validating user actions on the client side and providing responsive feedback
  • Should have the understanding of real-world performance, cache and memory issues in browsers and other tech environments.
  • A team player with strong problem solving and root cause identification skills
  • Good verbal and written communication skills

Apply Now!

8  Implementation Specialist
Position Description:

The Implementation will specialist work across different organizational departments with the responsibility to configure and implement new customers while also overseeing ongoing product adoption and operations support.

Responsibilities:
  • Implement and Onboard new customers with account configurations and Integration support.
  • Respond to customers in a timely manner as per the defined SLA.
  • Work closely with sales/product/deployments team to ensure effective and efficient onboarding.
  • Monitor customer usage throughout the customer lifecycle to not only identify and prioritize at-risk accounts but also run standardized plays to mitigate churn.
  • Serve as the voice of the customer and provide internal feedback to Product, Content and other teams on how we can better serve our customers.
  • Support the resolution of delivery, implementation or technical issues.
  • Be a product expert, know the product like the back of your hand.
  • Experience using salesforce is a plus.
  • Understanding of basic sales concepts to support internal sales efforts.
Qualifications:
  • 2+ years of customer facing experience.
  • B.Tech/M.Tech/BCA/MCA/MBA
  • Strong verbal and written communication skills
  • Great listening skills and a desire to learn proper consultative selling techniques
  • High-energy and positive attitude
  • Attention to detail and the ability to multi-task while maintaining a high quality of work
  • Must be independent, self-motivated and success-driven, yet willing to work within a team environment
  • Ability to quickly learn and apply new information in customer-facing scenarios

Do you feel passionate about this role? Send your profile to iwanttobe@getcloudcherry.com

Chennai

1  CX Insights Specialist

Responsibilities

  • Develop an overall understanding of the Customer Experience (CX) program of CloudCherry’s clients in varied sectors and geographies.
  • Understand each client’s data analysis needs deeply by interacting with client facing teams within CloudCherry.
  • Use the tools available within CloudCherry for data analysis and development of insights.
  • Use data analysis methods and tools outside the product for advanced analytics.
  • Deliver answers for client’s stated questions as well as additional relevant insights using traditional as well as new-age BI or software tools.
  • Use innovative means of delivering insights from within CloudCherry software or by using R and R Studio.
  • Provide recommendations on action to be taken based on the data analysis.

Note: This role requires limited or negligible client interaction.

Qualifications

  • Post Graduate Diploma in Management or MBA. Graduates with relevant experience can also apply.
  • 2 to 3 years of relevant experience in market research companies or KPOs, analyzing qualitative and quantitative data and developing insights from it.

Requirements

  • Excellent written communication skills.
  • Proficiency in MS Office.
  • Exposure to principles of hypothesis testing and statistical modeling.
  • Proficient in working with R and R Studio for data analysis and visualization.
  • Experience in analytical techniques such as regression and path analysis.
  • Experience in BI tools like Tableau & Domo will be an added advantage.
  • Experience in programming languages like R or Python will be an added advantage.
  • You’re driven: No one needs to push you to excel; it’s just who you are.
  • Eager to learn, adapt and perfect your work; you seek out help and put it to good use.
  • You want to help and serve our customers: They win, so you win.
  • Like a multi-tasking environment and willing to adjust priorities on-the-fly.
  • Strong team player.
  • Detail oriented and analytical in nature.
  • Position based out of Chennai. Willingness to move between these two cities would be an advantage.

Do you feel passionate about this role? Send your profile to iwanttobe@getcloudcherry.com

Salt Lake City, Utah

1  Sales Development Representative

Position Description

The Sales Development Representative (SDR) will be responsible for making outbound calls, opportunity discovery and qualification. Additionally, the SDR will be responsible for handling inbound leads and discerning the quality/value of those leads for further qualification by the Sales team.

Responsibilities

  • Prospect, penetrate and create new relationships with Enterprise and medium sized companies and agencies by phone
  • Generate interest in CloudCherry software through 60-80 outbound calls daily
  • Identify, initiate and nurture relationships with prospects both over the phone and via e-mail
  • Develop relationships at all levels from CMO to Email marketers to IT teams
  • Qualify and allocate leads for sales team
  • Work with a monthly, quarterly and yearly quota
  • Develop and sustain knowledge of CloudCherry’s offerings and associated technologies
  • Data-entry and lead management of company records into our CRM
  • Identify and understand trends within industries, what makes a campaign successful and apply this knowledge to help generate further new business
  • Provide feedback to improve marketing and sales efforts .

Qualifications

  • BA/BS degree
  • 1+ years inside sales experience selling software or software-as-a-service preferred
  • Strong verbal and written communication skills
  • Great phone personality and phone voice
  • Negotiation & influencing skills and an ability to reach the right person in an organization
  • Great listening skills and a desire to learn proper consultative selling techniques
  • High-energy and positive attitude
  • Attention to detail and the ability to multi-task while maintaining a high quality of work
  • Must be independent, self-motivated and success-driven, yet willing to work within a team environment
  • Ability to quickly learn and apply new information in customer-facing scenarios
  • Confidence to overcome objections and convert interest into qualified leads
  • Lead generation, cold calling, objection handling and closing experience desired
  • Knowledge of email marketing software or other SAAS or CRM systems is a plus

Do you feel passionate about this role? Send your profile to shela@getcloudcherry.com

2  Demand Generation Manager

Description

CloudCherry thrives on the success of our customers. Is delight in your DNA? If so, we’re looking for an experienced Demand Generation Manager to build and execute our B2B demand generation strategy. In this role, you’ll report to the Head of Marketing Operations & Demand Generation, responsible for developing and managing the programs required to generate quality engagement and drive highly qualified leads to our Sales organization. The ideal candidate is a wildly creative self-starter who has a passion for demand gen marketing.

Responsibilities:

  • Responsible for managing all aspects of lead and demand generation activities across multiple channels to generate quality engagement and drive highly qualified leads for our sales organization.
  • Develop an effective program marketing mix to attain Enterprise and Mid-Market lead targets and revenue goals.
  • Use the latest technology to run and orchestrate multi-channel account-based marketing campaigns for our target enterprise accounts.
  • Build and execute all email and cross channel nurture streams for the full customer journey.
  • Own the lead scoring and qualification process and leverage metrics to continually refine.
  • Segment our existing lead database and create relevant drip campaigns to revive old leads
  • Coordinate with our Events team to execute pre- and post-event communications for all of our trade shows, conferences and other events and ensure proper campaign attribution.
  • Develop a paid advertising strategy that delivers highly targeted top of funnel leads and leverage data to continually optimize.
  • Manage and continually optimize a marketing budget across channels such as SEO/SEM, email, social, retargeting and native content ads.
  • Use data, testing, and critical thinking to get the best possible results.
  • Partner with Sales Operations in maintaining a highly integrated tech stack, providing recommendations on new tools as required, to help improve marketing efficiency, better tracking and tighter reporting on pipeline impact.

 Qualifications:

  • 5+ years of demand generation experience at an enterprise SaaS company.
  • High-level knowledge of using SEO to drive organic growth.
  • Demonstrated ability to manage multiple campaigns simultaneously and provide concurrent reporting.
  • Ability to work in a fast-paced environment.
  • Experience working closely with a quota-carrying sales organization and managing Sales hand-offs and SLAs.
  • Strong organizational skills with the ability to consistently meet deadlines.
  • Proficient with Salesforce and Pardot, or similar marketing automation tools. to manage lead database and run lead scoring and nurture campaigns.
  • Great attitude and ability to work in a fast-paced, collaborative environment and across time zones.

Do you feel passionate about this role? Send your profile to shela@getcloudcherry.com

 

3  Account Executive
Position Description:

The Account Executive (AE) will be responsible for making outbound calls, opportunity discovery and qualification and closing. Additionally, the AE will be responsible for carrying a quota and discerning the quality/value of leads for further qualification and closure.

Responsibilities:
  • Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options.
  • Sell products by establishing contact and developing relationships with prospects; recommending solutions
  • Create detailed business plans to facilitate the attainment of goals and quotas
  • Manage the entire sales cycle from finding a client to securing a deal
  • Unearth new sales opportunities through networking and turn them into long term partnerships
  • Maintain relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.
  • Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.
  • Contributes to team effort by accomplishing related results as needed.
  • Provide feedback to improve marketing and sales efforts
Qualifications:
  • BA/BS degree
  • 2-3 years inside sales experience selling software or software-as-a-service preferred
  • Strong verbal and written communication skills
  • Great phone personality and phone voice
  • Great listening skills and a desire to learn proper consultative selling techniques
  • High-energy and positive attitude
  • Attention to detail and the ability to multi-task while maintaining a high quality of work
  • Must be independent, self-motivated and success-driven, yet willing to work within a team environment
  • Ability to quickly learn and apply new information in customer-facing scenarios
  • Confidence to overcome objections and convert interest into qualified leads
  • Lead generation, cold calling, objection handling and closing experience desired
  • Understanding in Customer Experience and NPS is a plus

Do you feel passionate about this role? Send your profile to shela@getcloudcherry.com

Singapore

Didn’t find the profile you’re looking for? We’d be delighted to hear from you. Send in your resume to iwanttobe@getcloudcherry.com and our delight crew would get in touch with you regarding new openings

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