Are you interested in becoming a part of our amazing journey? Read more about what makes working at CloudCherry delightful! Read more

What Makes Cloudcherry A Truly Delightful Place To Work

We make our own signature drinks

When you’re part of CloudCherry, you get to taste our own cocktails. And what’s better than that! Our CloudCherry Original and CloudCherry Red have many fans already!

We have insane fun at work

We ensure to go crazy at work at times. And no one gets to walk away from us. It makes what we do at CloudCherry even more exciting!

You get to interact with some great people

With offices in the US, Singapore, India and the UAE, CloudCherry is where diverse cultures meet. You get to engage and share knowledge with some of the finest talent from around the world.
We do what it takes to delight customers
Being a company that enables other brands to deliver customer delight, we make it a point to always keep our clients happy. Exceeding expectations is our normal, and if you find that interesting, then CloudCherry is where you must be!

Be part of our amazing culture

At CloudCherry, we have a strong set of fundamental cultural values – passion, customer obsession, outcome, reinvent, ownership and freedom. And these aren’t just for the pin up boards – it’s something we practice every day.

We always compete

We are a competitive bunch. So be it launching a new feature or playing a game of cricket, we always strive to be the best. And we ensure that outstanding talent is rightly rewarded!

What Makes Cloudcherry A Truly Delightful Place To Work

We make our own signature drinks

When you’re part of CloudCherry, you get to taste our own cocktails. And what’s better than that! Our CloudCherry Original and CloudCherry Red have many fans already!

We have insane fun at work

We ensure to go crazy at work at times. And no one gets to walk away from us. It makes what we do at CloudCherry even more exciting!

You get to interact with some great people

With offices in the US, Singapore, India and the UAE, CloudCherry is where diverse cultures meet. You get to engage and share knowledge with some of the finest talent from around the world.

We do what it takes to delight customers

Being a company that enables other brands to deliver customer delight, we make it a point to always keep our clients happy. Exceeding expectations is our normal, and if you find that interesting, then CloudCherry is where you must be!
Be part of our amazing culture
At CloudCherry, we have a strong set of fundamental cultural values – passion, customer obsession, outcome, reinvent, ownership and freedom. And these aren’t just for the pin up boards – it’s something we practice every day.

We always compete

We are a competitive bunch. So be it launching a new feature or playing a game of cricket, we always strive to be the best. And we ensure that outstanding talent is rightly rewarded!

Join Us, And Become A Part Of Our Story Of Delight!

Bangalore

1  CX Insights Specialist

Responsibilities

  • Develop an overall understanding of the Customer Experience (CX) program of CloudCherry’s clients in varied sectors and geographies.
  • Understand each client’s data analysis needs deeply by interacting with client facing teams.
  • Use the tools available within CloudCherry for data analysis and development of insights.
  • Use data analysis methods and tools outside the product for advanced analytics.
  • Deliver answers for client’s stated questions as well as additional relevant insights using traditional as well as new-age BI or software tools.
  • Use innovative means of delivering insights from within CloudCherry software.
  • Provide recommendations on action to be taken based on the data analysis.

Note: This role requires limited or negligible client interaction.

Qualifications

  • Post Graduate Diploma in Management or MBA.
  • 2 to 3 years of relevant experience in market research companies or KPOs, analyzing qualitative and quantitative data and developing insights from it.

Requirements

  • Excellent written communication skills.
  • Proficiency in MS Office.
  • Exposure to principles of hypothesis testing and statistical modeling.
  • Experience in analytical techniques such as regression and path analysis.
  • Experience in BI tools like Tableau & Domo will be an added advantage.
  • Experience in programming languages like R or Python will be an added advantage.
  • You’re driven: No one needs to push you to excel; it’s just who you are.
  • Eager to learn, adapt and perfect your work; you seek out help and put it to good use.
  • You want to help and serve our customers: They win, so you win.
  • Like a multi-tasking environment and willing to adjust priorities on-the-fly.
  • Strong team player.
  • Detail oriented and analytical in nature.
  • Position based out of Bangalore or Chennai. Willingness to move between these two cities would be an advantage.

Do you feel passionate about this role? Send your profile to iwanttobe@getcloudcherry.com

2  Web Developer

CloudCherry thrives on the success of our customers. Is delight in your DNA? If so, we’re looking for an experienced web developer to build out new processes, framework, and infrastructure with our digital channels. We’re looking for someone who isn’t afraid to take charge of our web environment and lead the effort for our technology and marketing plans to run effectively.

This is a hands-on role owning the developing needs of the marketing team within the website, Automation platforms, and Sales collateral. It is a great fit for someone who is self-driven and can fix deep rooted issues.

Responsibilities
  • Manage and maintain CloudCherry’s WordPress environment.
  • Actively seek new website programming knowledge (e.g. AMP) and be familiar with Google updates that directly impact digital functionality.
  • Build new Website pages & templates via WordPress, landing pages via Pardot, and Pardot templates using HTML/CSS/JS and other front-end technologies.
  • Code and Deploy marketing technology applications (e.g. JS tracking) in a cross-platform, cross-browser environment.
  • Creation of custom post types, plugins/widgets,Theme/Template integration.
  • Document project build and maintenance using our chosen project management tool.
  • Build user interfaces and prototypes from wireframes and designs for website and Pardot landing pages.
  • Debug when cross-browser, mobile, technical SEO, and other website issues occur.
  • Follow and implement industry accepted best practices and tools.
  • Write, update and maintain all web properties and applications in accordance with modern Web standards. current websites to Meet Modern Web Standards
Qualifications:
  • 3+ years of web development experience, preferably in SaaS and with WordPress.
  • Solid Understanding of Object-Oriented Programming (OOP) and PHP back-end development.
  • Strong understanding of HTML5/CSS3, JavaScript, jQuery, and responsive design
  • Strong understanding of UI / UX
  • Knowledge in WordPress security, and optimization (Google Page Speed, Caching, CDN, GZip etc).
  • Strong understanding of WordPress, Theming, and Module Development.
  • Strong experience with Photoshop.
  • Ability to implement and work with 3rd party APIs and other REST-Based APIs
  • Ability to manage multiple projects at the same time in a fast-paced environment.
  • Strong organizational skills, self-starter, and driven to create efficiencies across the business.
  • High-energy, a positive attitude, and accountability are critical for success in this role.
  • CX domain expertise is a bonus but not required.
  • Do you feel passionate about this role? Send your profile to iwanttobe@getcloudcherry.com

3  Solutions Engineer – Salesforce

We at CloudCherry truly obsess over delighting our customers and the first and foremost step to that, is putting out a world class product that delivers best in class experience. The open API’s that we proudly boast about, opens a plethora of opportunities to integrate with a gamut of 3rd party systems out there in the world. From renowned CRM systems such as Salesforce or Microsoft Dynamics to the most custom/bespoke system of record built out for a large enterprise are just a few lines of code away from integrating with our product. It also opens out a ton of opportunities to build out solutions to push and pull data from diverse systems and to perform a wide range of possible actions.

It is a lean but a vicious team of hulks that builds our product. And it will take an equally good team of Solution Engineers to ensure that the product is implemented just the way it should be for our customers, satisfying all their requirements and delivering a delightful onboarding experience. If you believe that navigating the unknown excites you and new learnings everyday keeps you going, then CloudCherry is the place for you. Expect everything but the mundane. Here are some more details of the role we are looking to fill.

Responsibilities
  • Participate in discussions with sales and Client Success teams to understand customer business processes, organizational setup, existing systems and data maps.
  • Participate in discussions and collate requirements from clients and internal sales and business functions.
  • Deliver technical aspects of Product implementation, including Salesforce integration requirements
  • Work with the Solutions Architect to Identify integration points, configuration requirements, network requirements and training requirements.
  • Provide pre-sales support as needed to help with technical aspect of discussions and solution definition, vetting security requirements of enterprise customers etc.
  • Enable focus on long term value and ease of product upgradability.
  • Provide solution for building custom modules where needed to enable integration.
  • Document all integrations done and review use cases with Product Manager and Solutions Architect for feedback.

Required Skills

  • UG/PG in Computer Science Engineering.
  • 2+ years of experience in developing applications using Salesforce
  • Ability to create Apex classes and create apps compatible with Salesforce lightning
  • Knowledge of API’s and consuming API’s (building API’s would be an advantage)
  • Knowledge of other programming languages such as core C#
  • Knowledge on multiple programming languages will be an advantage.
  • Strong solution definition/problem solving skills.
  • Strong written and verbal communication.
  • A team player and a strong individual contributor.
  • Knowledge of working in sandbox and deploying to production without having negative impacts on schema’s
4  Solutions Architect

We at CloudCherry truly obsess over delighting our customers and the first and foremost step to that, is putting out a world class product that delivers best in class experience. The open API’s that we proudly boast about, opens a plethora of opportunities to integrate with a gamut of 3rd party systems out there in the world. From renowned CRM systems such as Salesforce or Microsoft Dynamics to the most custom/bespoke system of record built out for a large enterprise are just a few lines of code away from integrating with our product. It also opens out a ton of opportunities to build out solutions to push and pull data from diverse systems and to perform a wide range of possible actions.

It is a lean but a vicious team of hulks that builds our product. And it will take an equally good team of Solution Engineers to ensure that the product is implemented just the way it should be for our customers, satisfying all their requirements and delivering a delightful onboarding experience. To oversee a team of Hulks, we need a true champion. A solutions architect, who can navigate the unknown like a boss and thrives on new learnings every day. Expect everything but the mundane. Here are some more details of the role we are looking to fill.

Responsibilities
  • Collaborate with sales and Client Success teams to understand customer business processes, organizational setup, existing systems and data maps.
  • Front discussions and collate requirements from clients and internal sales and business functions.
  • Define technical aspects of Product implementation plan including, Product solution design, Integration solution design, technical implementation plan etc.
  • Identify integration points, configuration requirements, network requirements and training requirements.
  • Provide pre-sales support as needed to help with technical aspect of discussions and solution definition.
  • Provide holistic solutions starting from product extensions to connectors to infrastructure to host the solutions that are built out.
  • Enable focus on long term value and ease of product upgradability.
  • Work with Solution engineers and implementation partners to build out the solution itself.
  • Work with Solution engineers and Content writers to document all bespoke integrations done and review use cases with Product Manager for feedback and assess feasibility to productize.
  • Capture specific requirements that is in the best interest of our client base and feed it into the Product backlog.
  • Review the work done by Solution engineers to provide constructive feedback and help them carry forward the learnings.
Required Skills:
  • UG/PG in Computer Science Engineering.
  • 5+ years of experience in Solution Engineering and or 2+ years of experience as a Solutions Architect.
  • Exposure to developing solutions using 3rd party systems such as Salesforce, Microsoft Dynamics, Marketo etc.
  • Knowledge on multiple programming languages and IT infrastructure
  • Strong solution definition/problem solving skills.
  • Strong written and verbal communication.
  • A team player, leader and a strong individual contributor.

Do you feel passionate about this role? Send your profile to iwanttobe@getcloudcherry.com

5  Solutions Engineer

We at CloudCherry truly obsess over delighting our customers and the first and foremost step to that, is putting out a world class product that delivers best in class experience. The open API’s that we proudly boast about, opens a plethora of opportunities to integrate with a gamut of 3rd party systems out there in the world. From renowned CRM systems such as Salesforce or Microsoft Dynamics to the most custom/bespoke system of record built out for a large enterprise are just a few lines of code away from integrating with our product. It also opens out a ton of opportunities to build out solutions to push and pull data from diverse systems and to perform a wide range of possible actions.

It is a lean but a vicious team of hulks that builds our product. And it will take an equally good team of Solution Engineers to ensure that the product is implemented just the way it should be for our customers, satisfying all their requirements and delivering a delightful onboarding experience. If you believe that navigating the unknown excites you and new learnings everyday keeps you going, then CloudCherry is the place for you. Expect everything but the mundane. Here are some more details of the role we are looking to fill.

Responsibilities
  • Participate in discussions with sales and Client Success teams to understand customer business processes, organizational setup, existing systems and data maps.
  • Participate in discussions and collate requirements from clients and internal sales and business functions.
  • Deliver technical aspects of Product implementation, including Product deployment plan, 3rd party integrations etc.
  • Work with the Solutions Architect to Identify integration points, configuration requirements, network requirements and training requirements.
  • Provide pre-sales support as needed to help with technical aspect of discussions and solution definition, vetting security requirements of enterprise customers etc.
  • Enable focus on long term value and ease of product upgradability.
  • Provide solution for building custom modules where needed to enable integration.
  • Document all integrations done and review use cases with Product Manager and Solutions Architect for feedback.
Required Skills
  • UG/PG in Computer Science Engineering.
  • 2+ years of experience in product implementation (solution engineering) /development (programming using C#).
  • Strong programming skills preferably using C#.
  • Exposure to developing solutions using Salesforce, Microsoft Dynamics etc will be an advantage.
  • Knowledge on multiple programming languages will be an advantage.
  • Strong solution definition/problem solving skills.
  • Strong written and verbal communication.
  • A team player and a strong individual contributor.

Do you feel passionate about this role? Send your profile to iwanttobe@getcloudcherry.com

6  UI / UX designer
Position Description:

CloudCherry is a Real-Time, Omni-channel Voice Of Customer platform that helps brands track, measure & improve Customer Experiences – thereby increasing profitability and customer loyalty. Leading global brands use CloudCherry today to capture feedback using 17+ channels, measure key metrics like their Net Promoter Score, Customer Effort Score and more, analyze the data to gather customer insights, and put them in action organization-wide.

CloudCherry is looking for a UI / UX Designer to work on our CX platform that is used across web and mobile. In this position, you will work closely with our product team and ensure close collaboration on deign delivery and execution.

In this role, you’ll have end to end responsibility for evolving a global enterprise product used by brands to design, measure, and improve experience of millions of end users worldwide. If you love both design and data, and believe bringing both together can have a transformative effect on experience, we’d love to talk to you!

The candidate should be prepared to show a portfolio of work and explain how they used feedback from user research to improve their designs

Roles & Responsibilities:
  • Seeking an UI / UX designer to define the experience for CloudCherry CX Platform that comprises of data analytics dashboards and tools for collecting customer feedback
  • The candidate should demonstrate learnings in synthesizing complex, enterprise business processes into simple-seeming, delightful customer experiences
  • Ability to communicate using different mediums to ensure strong collaboration with all key stakeholders and make sure all complexities in design are communicated well
  • Demonstrate user empathy through design that goes beyond persona / task driven approach and solves for end user pain points
  • Define the user interaction model and work-flows under the guidance of key stakeholders
  • Create mockups including wireframes and high-fidelity prototypes and document UI as well as UX Specifications
  • Work closely with design head and product owners to deliver the final product
  • Ability to drive overall product metrics and user acceptance through design
Ideal Candidate:
  • Masters in UX Design, HCI or related degree in Computer Science with an HCI specialty
  • 0-3 years of relevant experience in the domain of UI / UX design
  • Basic knowledge of CX space will be considered an advantage
  • Excellent time-management, multi-tasking ability, and the ability to prioritize
  • Strong visual and verbal communication skills
  • Strong eye for detail for work delivered
  • Excellent interpersonal skills with the ability to collaborate in a cross-functional team
  • Someone who takes pride in ownership of their work
  • Sound knowledge of popular UI frameworks and UI toolkit (eg: Angular Material) will be an advantage
  • The candidate should have hands-on experience with popular design tools like Adobe CC, Sketch etc
  • Experience with modern prototyping tools like InVision is a plus
  • Interest and understanding of the CX space will be a strong plus
  • Needs experience primarily in UX Design, but skills in Visual Design, Usability Testing, and/or User Research are a strong plus

Do you feel passionate about this role? Send your profile to iwanttobe@getcloudcherry.com

7  Core C# Developer
Position Description:

CloudCherry is a Customer experience management tool that thrives on delivering a delightful experience to our clients who in turn believe in delivering delight to theirs. We deliver a world class product used by millions of people around the world and yet maintain a lean team of five world class developers. Guess what! We have room for one more Hulk in our army of Hulks. If you are a game changer, passionate, driven, out of the box and hungry for success and more importantly SMASH, then you should be working with CloudCherry.

Responsibilities:
  • Produce high-quality code that maintains a consistent software design throughout the application lifecycle
  • Working with the design and backend teams to understand end-user requirements and build reusable code libraries
  • Utilize best practices for design, development, and testing to ensure the product is stable and best in quality
  • Ability to work in small collaborative teams with minimal supervision
  • Manage time and priorities across multiple initiatives
  • Performing peer code reviews to enforce coding standards and provide troubleshooting support for the team
  • Performing complete unit testing and bug fixes
  • Maintain and improve technical skills over time, taking advantage of new technologies and methodologies when appropriate.
  • Think out of the box to solve problems
Required Skills:
  • 1+ years relevant experience in development using Core C#
  • Strong knowledge in Core C#
  • Knowledge in writing reusable Core C# libraries
  • Skilled in using/writing REST API’s
  • Experience in MVC/MVVM
  • Knowledge of concurrency patterns in Core C#
  • Skill for writing clean, readable Core C# code
  • Have a solid grasp on the .NET Framework Runtime, the compiler, garbage collection etc
  • Knowledge of data structures, system interaction patterns, and interfaces
  • Strong understanding of the structure and logic of Object-Oriented programming.
  • A team player with strong problem solving and root cause identification skills
  • Good verbal and written communication skills

Apply Now!

8  Angular Developer
Position Description:

CloudCherry is a Customer experience management tool that thrives on delivering a delightful experience to our clients who in turn believe in delivering delight to theirs. We deliver a world class product used by millions of people around the world and yet maintain a lean team of five world class developers. Guess what! We have room for one more Hulk in our army of Hulks. If you are a game changer, passionate, driven, out of the box and hungry for success and more importantly SMASH, then you should be working with CloudCherry.

Responsibilities:
  • Produce high-quality code that maintains a consistent software design throughout the application lifecycle
  • Working with the design and backend teams to understand end-user requirements and build reusable code libraries
  • Utilize best practices for design, development, and testing to ensure the product is stable and best in quality
  • Ability to work in small collaborative teams with minimal supervision
  • Manage time and priorities across multiple initiatives
  • Performing peer code reviews to enforce coding standards and provide troubleshooting support for the team
  • Performing complete unit testing and bug fixes
  • Maintain and improve technical skills over time, taking advantage of new technologies and methodologies when appropriate.
  • Think out of the box to solve problems
Required Skills:
  • Should be well versed with JavaScript and TypeScript languages
  • Expertise in Angular, HTML, SCSS, and writing cross-browser compatible code
  • 1+ years of relevant experience in development using Angular
  • Experience in implementing Angular modules, components, directives, and services
  • Should be able to build features/modules that would scale and are responsive to all screens.
  • Good understanding of REST API’s and how to consume it
  • Should have knowledge on the differences between functional and object-oriented concepts of JavaScript and be clear with where to use what.
  • Familiar with unit testing frameworks like Jasmine
  • Monitoring and validating user actions on the client side and providing responsive feedback
  • Should have the understanding of real-world performance, cache and memory issues in browsers and other tech environments.
  • A team player with strong problem solving and root cause identification skills
  • Good verbal and written communication skills

Apply Now!

9  Quality Analyst

CloudCherry is a Customer experience management tool that thrives on delivering a delightful experience to our clients who in turn believe in delivering delight to theirs. We deliver a world class product used by millions of people around the world and yet maintain a lean team of six world class developers. Are you a person who can see the product new every time and dig deeper to improve the quality then we have a room for you. If you are a game changer, passionate, driven, out of the box thinker and hungry for success and more importantly SMASH, then you should be working with CloudCherry.

Responsibilities

  • Create detailed and comprehensive test plans and test cases on a thorough understanding of requirements specification and execute the same.
  • Assessing customer requirements and ensuring that these are met before the release.
  • Derive /write test cases, use cases from scenarios for the new feature additions in the product.
  • Anticipate/Identify and collect test data related to test cases if needed.
  • Execute all the test case and report defects, define severity and priority for each defect.
  • Investigate product quality in order to make improvements to achieve better customer satisfaction.
  • Familiarity with browser related testing.
  • Verify the fixed defects and track them to closure.
  • Perform Exploratory testing and Sanity testing as per need basis.
  • Maintain documentation related to test cases per feature.
  • Replicate issues raised by the other teams.
  • Being proactive and raising flags when needed.
  • Good communication and interpersonal skills.

Required Skills:

  • 2+ Years of Solid QA experience in testing Web Application
  • Solid knowledge of SDLC, testing life cycle
  • Strong knowledge of software QA methodologies, tools and processes
  • Experience in writing clear, concise and comprehensive test plans and test cases
  • Hands-on experience with functional testing
  • Hands-on experience with automated testing using Selenium or any other language is a plus.
  • Experience working in an Agile/Scrum development process
  • Ability to learn quickly
  • Strong written and verbal communication.
  • A team player and a strong individual contributor.

Do you feel passionate about this role? Send your profile to iwanttobe@getcloudcherry.com

 

 

Salt Lake City, Utah

1  Demand Generation Manager

Description

CloudCherry thrives on the success of our customers. Is delight in your DNA? If so, we’re looking for an experienced Demand Generation Manager to build and execute our B2B demand generation strategy. In this role, you’ll report to the Head of Marketing Operations & Demand Generation, responsible for developing and managing the programs required to generate quality engagement and drive highly qualified leads to our Sales organization. The ideal candidate is a wildly creative self-starter who has a passion for demand gen marketing.

Responsibilities:

  • Responsible for managing all aspects of lead and demand generation activities across multiple channels to generate quality engagement and drive highly qualified leads for our sales organization.
  • Develop an effective program marketing mix to attain Enterprise and Mid-Market lead targets and revenue goals.
  • Use the latest technology to run and orchestrate multi-channel account-based marketing campaigns for our target enterprise accounts.
  • Build and execute all email and cross channel nurture streams for the full customer journey.
  • Own the lead scoring and qualification process and leverage metrics to continually refine.
  • Segment our existing lead database and create relevant drip campaigns to revive old leads
  • Coordinate with our Events team to execute pre- and post-event communications for all of our trade shows, conferences and other events and ensure proper campaign attribution.
  • Develop a paid advertising strategy that delivers highly targeted top of funnel leads and leverage data to continually optimize.
  • Manage and continually optimize a marketing budget across channels such as SEO/SEM, email, social, retargeting and native content ads.
  • Use data, testing, and critical thinking to get the best possible results.
  • Partner with Sales Operations in maintaining a highly integrated tech stack, providing recommendations on new tools as required, to help improve marketing efficiency, better tracking and tighter reporting on pipeline impact.

 Qualifications:

  • 5+ years of demand generation experience at an enterprise SaaS company.
  • High-level knowledge of using SEO to drive organic growth.
  • Demonstrated ability to manage multiple campaigns simultaneously and provide concurrent reporting.
  • Ability to work in a fast-paced environment.
  • Experience working closely with a quota-carrying sales organization and managing Sales hand-offs and SLAs.
  • Strong organizational skills with the ability to consistently meet deadlines.
  • Proficient with Salesforce and Pardot, or similar marketing automation tools. to manage lead database and run lead scoring and nurture campaigns.
  • Great attitude and ability to work in a fast-paced, collaborative environment and across time zones.

Do you feel passionate about this role? Send your profile to shela@getcloudcherry.com

 

2  Account Executive
Position Description:

The Account Executive (AE) will be responsible for making outbound calls, opportunity discovery and qualification and closing. Additionally, the AE will be responsible for carrying a quota and discerning the quality/value of leads for further qualification and closure.

Responsibilities:
  • Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options.
  • Sell products by establishing contact and developing relationships with prospects; recommending solutions
  • Create detailed business plans to facilitate the attainment of goals and quotas
  • Manage the entire sales cycle from finding a client to securing a deal
  • Unearth new sales opportunities through networking and turn them into long term partnerships
  • Maintain relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.
  • Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.
  • Contributes to team effort by accomplishing related results as needed.
  • Provide feedback to improve marketing and sales efforts
Qualifications:
  • BA/BS degree
  • 2-3 years inside sales experience selling software or software-as-a-service preferred
  • Strong verbal and written communication skills
  • Great phone personality and phone voice
  • Great listening skills and a desire to learn proper consultative selling techniques
  • High-energy and positive attitude
  • Attention to detail and the ability to multi-task while maintaining a high quality of work
  • Must be independent, self-motivated and success-driven, yet willing to work within a team environment
  • Ability to quickly learn and apply new information in customer-facing scenarios
  • Confidence to overcome objections and convert interest into qualified leads
  • Lead generation, cold calling, objection handling and closing experience desired
  • Understanding in Customer Experience and NPS is a plus

Do you feel passionate about this role? Send your profile to shela@getcloudcherry.com

Singapore

1  Client Success Manager

Real Customer Success comes from the heart. You have the best
customer management and business consultancy skills around. You’re passionate about engaging your customers and expanding their use cases. You have impeccable relational skills and can create win/win environments for all parties that you work with. If this is you, there are a lot of people who are adopting our product and we would love your help in taking care of our customers!

Responsibilities
  • Own overall relationship with assigned clients, which include: Increasing adoption, ensuring retention, and satisfaction.
  • Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services.
  • Develop, prepare, and nurture customers for advocacy.
  • Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.
  • Work to identify and/or develop upsell opportunities.
  • Advocate customer needs/issues cross-departmentally.
  • Program manage account escalations.
  • Manage the account end to end.
Qualifications:
  • Prior experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention.
  • Impeccable written and verbal communication skills.
  • Detail oriented and analytical.
  • Strong team player but still a self-starter.
  • Thrives in a multi-tasking environment and can adjust priorities on-the- fly.
Requirements:
  • 5-7 years of relevant experience.
  • Experience with a SAAS product preferred
  • Proficient in Office software.
  • You’re driven: No one needs to push you to excel; it’s just who you are.
  • Eager to learn, adapt and perfect your work; you seek out help and put it to good use.
  • You want to help and serve our customers: They win, so you win.

Do you feel passionate about this role? Send your profile to iwanttobe@getcloudcherry.com

Didn’t find the profile you’re looking for? We’d be delighted to hear from you. Send in your resume to iwanttobe@getcloudcherry.com and our delight crew would get in touch with you regarding new openings

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