CloudCherry Listed in Gartner’s 2017 Market Guide for Voice-of-the-Customer Solutions Read more

WHAT MAKES CLOUDCHERRY A TRULY DELIGHTFUL PLACE TO WORK

We make our own signature drinks

When you’re part of CloudCherry, you get to taste our own cocktails. And what’s better than that! Our CloudCherry Original and CloudCherry Red have many fans already!

We have insane fun at work

We ensure to go crazy at work at times. And no one gets to walk away from us. It makes what we do at CloudCherry even more exciting!

You get to interact with some great people

With offices in the US, Singapore, India and the UAE, CloudCherry is where diverse cultures meet. You get to engage and share knowledge with some of the finest talent from around the world.
We do what it takes to delight customers
Being a company that enables other brands to deliver customer delight, we make it a point to always keep our clients happy. Exceeding expectations is our normal, and if you find that interesting, then CloudCherry is where you must be!

Be part of our amazing culture

At CloudCherry, we have a strong set of fundamental cultural values – passion, customer obsession, outcome, reinvent, ownership and freedom. And these aren’t just for the pin up boards – it’s something we practice every day.

We always compete

We are a competitive bunch. So be it launching a new feature or playing a game of cricket, we always strive to be the best. And we ensure that outstanding talent is rightly rewarded!

WHAT MAKES CLOUDCHERRY A TRULY DELIGHTFUL PLACE TO WORK

We make our own signature drinks

When you’re part of CloudCherry, you get to taste our own cocktails. And what’s better than that! Our CloudCherry Original and CloudCherry Red have many fans already!

We have insane fun at work

We ensure to go crazy at work at times. And no one gets to walk away from us. It makes what we do at CloudCherry even more exciting!

You get to interact with some great people

With offices in the US, Singapore, India and the UAE, CloudCherry is where diverse cultures meet. You get to engage and share knowledge with some of the finest talent from around the world.

We do what it takes to delight customers

Being a company that enables other brands to deliver customer delight, we make it a point to always keep our clients happy. Exceeding expectations is our normal, and if you find that interesting, then CloudCherry is where you must be!
Be part of our amazing culture
At CloudCherry, we have a strong set of fundamental cultural values – passion, customer obsession, outcome, reinvent, ownership and freedom. And these aren’t just for the pin up boards – it’s something we practice every day.

We always compete

We are a competitive bunch. So be it launching a new feature or playing a game of cricket, we always strive to be the best. And we ensure that outstanding talent is rightly rewarded!

JOIN US, AND BECOME A PART OF OUR STORY OF DELIGHT!

INDIA

1  Client Success Manager
Client Success Manager Job Description:
    Real Customer Success comes from the heart. You have the best customer management and business consultancy skills around. You’re passionate about engaging your customers and expanding their use cases. You have impeccable relational skills and can create win/win environments for all parties that you work with. If this is you, there are a lot of people who are adopting our product and we would love your help in taking care of our customers!
Responsibilities:
  • Own overall relationship with assigned clients, which include: Increasing
    adoption, ensuring retention, and satisfaction.
  • Establish a trusted/strategic advisor relationship with each assigned client
    and drive continued value of our products and services.
  • Develop, prepare, and nurture customers for advocacy.
  • Work with clients to establish critical goals, or other key performance
    indicators and aid the customer in achieving their goals.
  • Work to identify and/or develop upsell opportunities.
  • Advocate customer needs/issues cross-departmentally.
  • Program manage account escalations.
  • Manage the account end to end.
Qualifications:
  • Prior experience in Customer Success or equivalent history of increasing
    customer satisfaction, adoption, and retention.
  • Impeccable written and verbal communication skills.
  • Detail oriented and analytical.
  • Strong team player but still a self-starter.
  • Thrives in a multi-tasking environment and can adjust priorities on-thefly.
Requirements:
  • 2+ years of relevant experience.
  • Experience with a SAAS product preferred
  • Proficient in Office software.
  • You’re driven: No one needs to push you to excel; it’s just who you are.
  • Eager to learn, adapt and perfect your work; you seek out help and put it
    to good use.
  • You want to help and serve our customers: They win, so you win.

Apply Now!

2  Customer Success Operations Associate
Position Description:
    The Customer Success Operations Associate (CS Ops Associate) will work across different organizational departments with the responsibility to configure and implement new customers while also overseeing ongoing product adoption and operations support.
Responsibilities:
  • Implement and Onboard new customers with account configurations and Integration support.
  • Respond to customers in a timely manner as per the defined SLA.
  • Work closely with sales/product/deployments team to ensure effective and efficient onboarding.
  • Monitor customer usage throughout the customer lifecycle to not only identify and prioritize at-risk accounts but also run standardized plays to mitigate churn.
  • Serve as the voice of the customer and provide internal feedback to Product, Content and other teams on how we can better serve our customers.
  • Support the resolution of delivery, implementation or technical issues.
  • Be a product expert, know the product like the back of your hand.
  • Experience using salesforce is a plus.
  • Understanding of basic sales concepts to support internal sales efforts.
Qualifications:
  • BA/BS degree
  • 2+ years of customer facing experience.
  • Strong verbal and written communication skills.
  • Great listening skills and a desire to learn proper consultative selling techniques.
  • High-energy and positive attitude.
  • Attention to detail and the ability to multi-task while maintaining a high quality of work.
  • Must be independent, self-motivated and success-driven, yet willing to work within a team environment.
  • Ability to quickly learn and apply new information in customer-facing scenarios.

Apply Now!

3  Senior Customer Experience Management (CEM) Consultant
Position Description:
    We are looking for an experienced, talented and highly motivated individual to join our CEM consulting team in Bangalore, India. This person will be responsible for handling clients across various industries like Retail, BFSI, E-commerce, Airlines, etc in India & Middle East markets.

Roles & Responsibilities

The individual joining our team will be responsible for
  • Collaborating with various departments in the client’s organization to understand their existing business processes and design a CEM program that seamlessly fits within their organizational ecosystem. This includes-
    • Translating business objectives to crisp & clear program objectives and outcomes
    • Designing Customer Journey Maps
    • Drafting questionnaires
    • Recommending frameworks to monitor the alignment of business teams to the defined program
  • Work in close coordination with external as well as internal stakeholders to define key success factors of the CEM program and continuously monitor the progress on them
  • Partner with the Account Managers to ensure that the program is being implemented & run as per the defined framework
  • Analyse data to provide actionable insights & solutions to business problems
  • Creating reports and presenting findings & recommendations to key stakeholders in the client organization in a comprehensive & engaging manner
  • Continuously innovate and improve the program efficiencies and effectiveness
  • Work cross functionally with peers/colleagues to support client management
Job Requirements/ Qualifications:
  • At least 4-6 years of experience in Market Research & Consumer Insights or Management consulting roles
  • Experience in Client Management
  • Strong quantitative & qualitative analytical skills
  • Proficiency in using statistical tools like SPSS, R, etc would be an added advantage
  • Be a problem solver and be outcome oriented
  • Willing to learn, unlearn & relearn
  • Has a track record of delivering results in a fast-paced and highly ambiguous work environment
  • Be self-starter and an independent thinker who follow-ups on responsibilities in a timely manner while also being a strong team player
  • Manage client relationship and client expectations independently
  • Has good communication (written & verbal) skills

Apply Now!

4  Sales Development Representative
Position Description:

The Sales Development Representative (SDR) will be responsible for making outbound calls, opportunity discovery and qualification. Additionally, the SDR will be responsible for handling inbound leads and discerning the quality/value of those leads for further qualification by the Sales team.

Responsibilities:
  • Prospect, penetrate and create new relationships with Enterprise and medium sized companies and agencies by phone
  • Generate interest in CloudCherry software through 60-80 outbound calls daily
  • Identify, initiate and nurture relationships with prospects both over the phone and via e-mail
  • Develop relationships at all levels from CMO to Email marketers to IT teams
  • Qualify and allocate leads for sales team
  • Work with a monthly, quarterly and yearly quota
  • Develop and sustain knowledge of CloudCherry’s offerings and associated technologies
  • Data-entry and lead management of company records into our CRM
  • Identify and understand trends within industries, what makes a campaign successful and apply this knowledge to help generate further new business
  • Provide feedback to improve marketing and sales efforts
Qualifications:
  • BA/BS degree
  • 1+ years inside sales experience selling software or software-as-a-service preferred
  • Strong verbal and written communication skills
  • Great phone personality and phone voice
  • Negotiation  & influencing skills and an ability to reach the right person in an organization
  • Great listening skills and a desire to learn proper consultative selling techniques
  • High-energy and positive attitude
  • Attention to detail and the ability to multi-task while maintaining a high quality of work
  • Must be independent, self-motivated and success-driven, yet willing to work within a team environment
  • Ability to quickly learn and apply new information in customer-facing scenarios
  • Confidence to overcome objections and convert interest into qualified leads
  • Lead generation, cold calling, objection handling and closing experience desired
  • Knowledge of email marketing software or other SAAS or CRM systems is a plus

Apply Now!

5  Solutions Engineer
Responsibilities
  • Collaborate with sales and CS to understand customer business processes, organizational setup, existing systems, and data field mapping./li>
  • Define technical aspects of customer deployment plan, including solution design, integration points, configuration requirements, network requirements and training requirements.
  • Provide pre-sales support as needed to help with demos and solution definition.
  • Enable focus on long term value and ease of product upgradability.
  • Provide solution for building custom modules where needed to enable integration.
  • Document all custom work done and review use cases with PM, Integrations for feedback.
Required Skills
  • UG/PG in Computer Science Engineering.
  • 2+ years experience in product deployment/development (programming using C#).
  • 1-2 years experience in client facing roles.
  • Strong solution definition/problem solving skills.
  • Strong written and verbal communication.
  • A team player and a strong individual contributor.

Apply Now!

6  C# Developer
Responsibilities:
  • Involve in agile/scrum planning and requirements analysis
  • Collaborate with internal teams to create a quality product/features
  • Understand and improve existing product
  • Write clean, scalable code using C#
  • Performing peer code reviews to enforce coding standards
  • Performing complete unit testing and bug fixes
  • Work closely with QA team to improve the product with quality and speed
Required Skills:
  • 2+ years experience in development using C#
  • Strong knowledge in C#
  • Knowledge in writing reusable C# libraries
  • Knowledge in flat DB structure
  • Skilled in using/Writing REST API’s
  • Experience in MVC/MVVM
  • Familiarity with source control Git
  • Strong problem solving and root cause identification skills
  • Good verbal and written communication skills
  • A team player

Apply Now!

7  Angular JS Developer
Responsibilities:
  • Involve in agile/scrum planning and requirements analysis
  • Working with the design and backend teams to understand end-user requirements
  • Developing the components/features by translating UI/UX wireframes
  • Building reusable code libraries
  • Performing peer code reviews to enforce coding standards
  • Performing complete unit testing and bug fixes
  • Work closely with QA team to improve the product with quality and speed
Required Skills:
  • 2+ years of experience in development using AngularJS
  • Strong expertise in AngularJS with HTML, CSS, and writing cross-browser compatible code
  • Experience with RESTful services
  • Experience in implementing Angular modules, components,directives and services
  • Familiarity with source control Git
  • Familiar with testing frameworks like Jasmine
  • Strong problem solving and root cause identification skills
  • Good verbal and written communication skills
  • A team player

Apply Now!

Didn’t find the profile you’re looking for? We’d be delighted to hear from you. Send in your resume to iwanttobe@getcloudcherry.com and our delight crew would get in touch with you regarding new openings

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