Listening to your Customers Made Simple and Delightful
Scan and analyze customer feedback emails in real-time to decode customer sentiment, generate insight reports and more. Based on this sentiment, trigger actions such as follow ups to close the feedback loop and boost loyalty.
- Analyze customer emails in real-time, generate insights and create reports to enable better decision-making.
- Auto-respond to customer emails based on their sentiment. This channel works for organizations that have a customer feedback email ID.
- Open customer service tickets based on the sentiment and assign it to the relevant agents to close the feedback loop.