YOUR CUSTOMERS ARE TALKING – BUT HOW
EFFECTIVELY ARE YOU LISTENING?

Feedback is best when in conversation. Automate your listening, responding and grievance handling in one go!
{SOCIAL} LISTENING

SOCIAL LISTENING

  • Gathering, analysis and reporting of social media conversations
  • Feedback solicitation through social media
  • Enable corrective action on adverse social media feedback
{CEM} INBOX

CEM INBOX

  • Analyze data from feedback emails in real time, generate insights and develop reports
  • Auto-respond to emails based on their sentiment - ranging from strongly negative to strongly positive
  • Open customer service tickets and assign them to the respective departments for corrective action
{CHAT}BOT

CHATBOT

  • Automated customer experience feedback collection on website
  • Improve response rates on information request forms on website
  • Collect data on-site and send automated response

"Don't stop with collecting feedback. Close the loop with your customers"

Actioning feedback leads to happy customers!