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Listening to your Customers Made Simple and Delightful

Listening to your Customers <span>Made Simple and Delightful </span>

This channel allows your customers to give feedback directly via text messages without redirections to any survey page. SMS, being one of the most common channels of communication, helps you improve survey response rates.

  • For customers without a smartphone or in the case of poor internet connectivity, use this channel to run surveys completely through text messages. Your customers will receive and answer questions via SMS.
  • Highly useful when customer mobile numbers are available and the surveys do not contain more than 2 or 3 questions.
  • Schedule the surveys based on customer behavior – post an issue resolution, for instance. Also, this isn’t a time-consuming feedback activity.
Transforming In-store Customer Experience and driving Customer Loyalty

The CloudCherry CX platform allowed us to collect feedback in real time. I saw the commitment of CloudCherry as a partner as they were willing to customise the solution based on PUMA’s needs and improve the platform based on our feedback, which was very important for us in a dynamic retail environment.

Jerome Rouch-Sirech | Head of Retail (SEA)

The dashboard is incredible. No more manual manipulation of data for analysis. The CloudCherry team is incredibly professional and hard working. They are willing to work with us to provide us with the exact tool we want. This product is highly customizable which is what we were looking for.

Melissa Crowe

Senior Director, Quality & Business Continuity

With CloudCherry’s product and their team, we have been able to understand customer needs immediately, take proactive action, and continue to refine our products and services to better meet the needs of our target customers. Our team is dedicated towards improving every single aspect in the customer’s journey with us.

Sanjiv Kapoor

Chief Strategy and Commercial Officer

Trusted By

CloudCherry Clients CloudCherry Clients CloudCherry Clients CloudCherry Clients CloudCherry Clients CloudCherry Clients

Integrated With

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