Listening to your Customers Made Simple and Delightful
This channel allows your customers to give feedback directly via text messages without redirections to any survey page. SMS, being one of the most common channels of communication, helps you improve survey response rates.
- For customers without a smartphone or in the case of poor internet connectivity, use this channel to run surveys completely through text messages. Your customers will receive and answer questions via SMS.
- Highly useful when customer mobile numbers are available and the surveys do not contain more than 2 or 3 questions.
- Schedule the surveys based on customer behavior – post an issue resolution, for instance. Also, this isn’t a time-consuming feedback activity.