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Listening to your Customers Made Simple and Delightful

Listening to your Customers <span>Made Simple and Delightful </span>

Make social customer service more actionable and proactive. Understand customer sentiment on social platforms in real-time by analyzing tweets, comments and resolve queries before they lead to severe negative public backlash.

  • Collate and analyze tweets from Twitter that mention your username or a set hashtag.
  • Extract the sentiment (positive, negative or neutral) behind customer comments on social in real-time.
  • Set real-time alerts to proactively address customer complaints before they damage your brand’s social reputation
Transforming In-store Customer Experience and driving Customer Loyalty

The CloudCherry CX platform allowed us to collect feedback in real time. I saw the commitment of CloudCherry as a partner as they were willing to customise the solution based on PUMA’s needs and improve the platform based on our feedback, which was very important for us in a dynamic retail environment.

Jerome Rouch-Sirech | Head of Retail (SEA)

The dashboard is incredible. No more manual manipulation of data for analysis. The CloudCherry team is incredibly professional and hard working. They are willing to work with us to provide us with the exact tool we want. This product is highly customizable which is what we were looking for.

Melissa Crowe

Senior Director, Quality & Business Continuity

With CloudCherry’s product and their team, we have been able to understand customer needs immediately, take proactive action, and continue to refine our products and services to better meet the needs of our target customers. Our team is dedicated towards improving every single aspect in the customer’s journey with us.

Sanjiv Kapoor

Chief Strategy and Commercial Officer

Trusted By

CloudCherry Clients CloudCherry Clients CloudCherry Clients CloudCherry Clients CloudCherry Clients CloudCherry Clients

Integrated With

Cisco Microsoft Salesforce Capilary
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The Data Science of CEM
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