Listening to your Customers Made Simple and Delightful
Make social customer service more actionable and proactive. Understand customer sentiment on social platforms in real-time by analyzing tweets, comments and resolve queries before they lead to severe negative public backlash.
- Collate and analyze tweets from Twitter that mention your username or a set hashtag.
- Extract the sentiment (positive, negative or neutral) behind customer comments on social in real-time.
- Set real-time alerts to proactively address customer complaints before they damage your brand’s social reputation