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Listening to your Customers Made Simple and Delightful

Listening to your Customers <span>Made Simple and Delightful </span>

Automate the process of sending out surveys to your customers post a transaction. Use this channel to track transactional experiences on time and identify pain points along the transactional process through quickly delivered insights.

  • When a customer interaction ends with a transaction, trigger a survey immediately to the customer via Email, SMS or Pop-up surveys.
  • Suitable for large firms where feedback systems need to work seamlessly with ERP software.
  • Identify shortcomings of the transaction process through contextual customer insights.
Transforming In-store Customer Experience and driving Customer Loyalty

The CloudCherry CX platform allowed us to collect feedback in real time. I saw the commitment of CloudCherry as a partner as they were willing to customise the solution based on PUMA’s needs and improve the platform based on our feedback, which was very important for us in a dynamic retail environment.

Jerome Rouch-Sirech | Head of Retail (SEA)

The dashboard is incredible. No more manual manipulation of data for analysis. The CloudCherry team is incredibly professional and hard working. They are willing to work with us to provide us with the exact tool we want. This product is highly customizable which is what we were looking for.

Melissa Crowe

Senior Director, Quality & Business Continuity

With CloudCherry’s product and their team, we have been able to understand customer needs immediately, take proactive action, and continue to refine our products and services to better meet the needs of our target customers. Our team is dedicated towards improving every single aspect in the customer’s journey with us.

Sanjiv Kapoor

Chief Strategy and Commercial Officer

Trusted By

CloudCherry Clients CloudCherry Clients CloudCherry Clients CloudCherry Clients CloudCherry Clients CloudCherry Clients

Integrated With

Cisco Microsoft Salesforce Capilary
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The Data Science of CEM
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