CUSTOMER DASHBOARD MAKES COMPLEX DATA EASY TO UNDERSTAND

What is a Customer Experience Dashboard?

Customer Experience Dashboards help make sense out of customer feedback most often contained in massive excel sheets, and present a story - the one that matters most - about your customer and what’s most important to them. A CX Dashboard not only displays critical customer metrics like NPS, CSAT, CES, Sentiment Analysis, but they also deliver insightful data that drives positive action and brings the customer to the center of business decisions and overall company strategy.

Customer Dashboards, when used efficiently, can enable you to deliver delightful customer experiences, boost sales and increase profitability.

What is a <span>Customer Experience Dashboard?</span>

THE CLOUDCHERRY CUSTOMER Analytics DASHBOARD

Working with Excel Sheets is great, but what’s even better is analyzing real-time data on CloudCherry's Customer Experience Dashboard. Our dashboard is not only user-friendly and visually awesome, but you also have access to data anytime and anywhere in an instant. With CloudCherry’s Customer Experience Dashboard you get a “One-View” of all customer interactions throughout their journey with your brand.
THE <span>CLOUDCHERRY</span> CUSTOMER Analytics DASHBOARD THE <span>CLOUDCHERRY</span> CUSTOMER Analytics DASHBOARD

CloudCherry’s CX Dashboard is not only customizable but also gives drill down options and lets you segment and filter customer experience metrics the way you want. In short, you can visualize complex data in an instant and concentrate on driving customer delight rather than spending time interpreting complex tabulated data that usually comes much later than when you need it the most.

TRACK NPS, CES, CDM and more

Measure leading Customer Experience metrics on a single dashboard. Get your Net Promoter Score, Customer Effort Score and Customer Delight Score, and easily track changes in these metrics across any timeline.

All metrics can further be drilled down for easy root cause analysis. You can also customize dashboard for different roles and departments.

TRACK NPS, CES, CDM and more

MAKE SENSE OF UNSTRUCTURED DATA

Get Sentiment Analysis for all customer comments, feedback and reviews collected from multiple VOC surveys or from emails or on social media. Track customer emotion through themes and sentiment classification, and use the Word Cloud to know the words that your customers most associate with your brand.

Automate action even for unstructured comments by triggering notifications and tickets for negative sentiment.

TRACK NPS, CES, CDM and more

THE MOST POWERFUL INSIGHTS ENGINE

CloudCherry scans through tons of customer feedback data and processes it to give you real-time automated insights. CloudCherry’s Insights engine tells you the most liked and disliked aspects of your brand. It also recommends actions and goals that can help improve Net Promoter Score and grow your Promoter base. You can further create comparison reports or drill down into root causes to gain more insights.

CloudCherry's Customer Analytics Dashboard is designed to help improve customer metrics and not just display them!

THE MOST POWERFUL INSIGHTS ENGINE

Use CloudCherry Customer Experience Dashboard to run an efficient and impactful CEM Program

We don’t just give you a powerful platform, we provide the best team and assistance that guarantees to Delight!

Explore More product features

  • Get NPS trends across timelines, demographics, locations & more
    Get NPS trends across timelines, demographics, locations & more
  • Get alerts & notifications in real-time
    Get alerts & notifications in real-time