Customer Delight Measurement
Identify the key drivers that bring your brand experience up or down.
How can you Improve what you cannot Measure?
Customer Delight is what every brand aspires to achieve. Customers are no longer just looking to be satisfied with products and services, but expect delightful experiences. Customer Loyalty is a difficult asset to acquire and retain. Cloudcherry helps Brands stay connected with the expectations of their customers by making Customer Experience Measurable.
There is now a way for Brands to quantify Customer Delight.
Cloudcherry uses the responses and feedback collected from the customers, to calculate a unique score to measure customer delight – known as the CUSTOMER DELIGHT METER.
CUSTOMER DELIGHT METER SCORE
This is more than just your ‘average-based’ rating system. CUSTOMER DELIGHT METER is built on a statistical model by Cloudcherry’s team of experts. So, the Customer Delight Score is a number on which brands can rely and take decisions.
Drill into the data collected, find insights, make strategic changes and watch your Customer Delight Score GO UP LIKE A SMILE!
- Track, Measure and Improve your Delight Score Globally, in Real-Time
- Compare scores between different locations to see what customers love or hate
- A Reliable Metric from statistical models derived by our Insights Team, for Customer Experience Initiatives.