track, measure and improve Customer Satisfaction

hrough tangible action points from customer feedback

Get Actionable Insights from customers through our Feedback Questionnaires

Prioritizing the Voice of the Customer is the first step in creating a group of satisfied customers. Understand the pulse of your customers by soliciting feedback through our Customer Satisfaction Questionnaires. Don’t just bank on listening to the social media chatter. Strategize your feedback. Get information through our feedback surveys that will deliver actionable insights. Every feedback or response captured has the potential to provide insights into why customers are satisfied or dissatisfied with your brand.

Omni-channel Feedback Collection that presents a Holistic View of the Customer Experience

CloudCherry’s Omni-Channel Feedback Collection platform ensures that Customer Satisfaction is measured consistently across several customer interaction channels – IVR,
Web and Email surveys, Smart devices, Tablets, E-Mail and QR Codes.
Brands are presented with aggregated scores and insights, calculated across several channels that enables them to take more impactful customer-centric decisions.

What if you had the chance to turn an unsatisfied customer into a happy one even before he/she walks out of your store? Well, CloudCherry enables you to do just that by setting real-time alerts for your brand across various locations. Our clients have seen an tremendous improvement in their ratings on review sites after using our product.

I’d like a demo

Why care about Customer Satisfaction?

Leading Indicator of Customer Loyalty

  • Customer Satisfaction is directly linked to Customer Loyalty. This is because satisfied customers have a higher chance of staying loyal to your brand without being swayed by competitor brands.

Reduce Customer Churn

  • Highly satisfied customers are less than likely to jump ship and purchase from your competitors. This means higher customer retention rates, thereby reducing customer churn.

Reduce Negative Word of Mouth

  • Highly satisfied customers increase word of mouth publicity. These customers not only keep coming back to you, but they also start recommending your brand to their friends, family, while sharing the same on social platforms as well.

Reduce Customer Acquisition Costs

  • Satisfied Customers are your most economic means to generate publicity and gain traction. Cut down on unnecessary advertisement costs and let positive word-of-mouth create all the buzz needed and lure more and more customers to try your brand.

What our delighted customers have to say

  • CloudCherry has addressed our main challenge of quick, efficient feedback collection and management. We are completely satisfied with the CloudCherry support team as they are always there for support and all our queries are quickly looked into and reviewed.
    Lola Adebiyi

    Lola Adebiyi

    Projects & Compliance Officer, University of Essex
  • The dashboard is incredible. No more manual manipulation of data for analysis. The CloudCherry team is incredibly professional and hard working. They are willing to work with us to provide us with the exact tool we want. This product is highly customizable which is what we were looking for.
    Melissa Crowe

    Melissa Crowe

    Senior Director, Quality & Business Continuity, Desert Schools
  • “CloudCherry helped us in understanding our customers. We are now largely focusing on the NPS metric and it has helped in organizing ourselves to serve our customers better.”
    Nirmal Lobo

    Nirmal Lobo

    National Sales Manager, Titan