Customer Satisfaction Survey Software and Tool

track, measure and improve Customer Satisfaction through tangible action points from
customer feedback

Get more Loyal Customers and Promoters by improving Customer Satisfaction with our Customer Experience Dashboard

CloudCherry 

Customer Satisfaction

Tool is your one stop solution to improve Customer Retention and Referrals

Customer Satisfaction

Get Actionable Insights from customers through our Feedback Questionnaires

Customer Satisfaction Survey

Prioritizing the Voice of the Customer is the first step in creating a group of satisfied customers. Understand the pulse of your customers by soliciting feedback through our Customer Satisfaction Questionnaires. Don’t just bank on listening to the social media chatter. Strategize your feedback. Get information through our feedback surveys that will deliver actionable insights. Every feedback or response captured has the potential to provide insights into why customers are satisfied or dissatisfied with your brand.

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Omni-channel Feedback Collection that presents a Holistic View of the Customer Experience

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CloudCherry’s Omni-Channel Feedback Collection platform ensures that Customer Satisfaction is measured consistently across several customer interaction channels – IVR, Web and Email surveys, Smart devices, Tablets, E-Mail and QR Codes. Brands are presented with aggregated scores and insights, calculated across several channels that enables them to take more impactful customer-centric decisions.

BE PROACTIVE AND Respond to Customers with Real-Time Notifications and Alerts

What if you had the chance to turn an unsatisfied customer into a happy one even before he/she walks out of your store? Well, CloudCherry enables you to do just that by setting real-time alerts for your brand across various locations. Our clients have seen an tremendous improvement in their ratings on review sites after using our product.

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A Flexible Dashboard to measure Brand Experience using Quantifiable Metrics

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CloudCherry makes it easy for brands to effortlessly track how satisfied/happy their customers are. With the help of simple and quantifiable metrics, it also becomes easier to monitor brand growth and brand loyalty. With our NPS® and Delight Meter measurement, Customer Experience Managers and CXO’s get a holistic view of the brand experience in seconds across stores, locations, across different channels and more. The CloudCherry Dashboard provides insights into key parameters that are affecting Customer Delight scores and the Net Promoter ScoreSM by further drill down research and comparison across demographics,

Action Negative Feedback to Win more customers with our Call Centre Module

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For every feedback automatically create a service ticket or create an action point using our call centre module. Follow up on negative reviews and feedback with a call from your customer service team and get a chance to convert unhappy and passive customers to loyal customers, winning more business for your brand.

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Why care about Customer Satisfaction?

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Leading Indicator of Customer Loyalty

Customer Satisfaction is directly linked to Customer Loyalty. This is because satisfied customers have a higher chance of staying loyal to your brand without being swayed by competitor brands.

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Reduce Negative Word of Mouth

Highly satisfied customers increase word of mouth publicity. These customers not only keep coming back to you, but they also start recommending your brand to their friends, family, while sharing the same on social platforms as well.

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Improve Customer Lifetime Value

Satisfied customers are also repeat customers. By repeatedly purchasing from your brand, their lifetime value slowly increases and over time, they become major contributors to your revenue.

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Reduce Customer Churn

Highly satisfied customers are less than likely to jump ship and purchase from your competitors. This means higher customer retention rates, thereby reducing customer churn.

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Reduce Customer Acquisition Costs

Satisfied Customers are your most economic means to generate publicity and gain traction. Cut down on unnecessary advertisement costs and let positive word-of-mouth create all the buzz needed and lure more and more customers to try your brand.

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A Key Competitive Differentiator

During times when brands are competing fiercely for market share, a high customer satisfaction score is likely to place your brand one level above the rest of the competition and consequently, give you solid advantage in attracting new customers.

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Exceed Customer Expectations and Build your own Loyal Community

Customer Satisfaction Software

CloudCherry’s end-to-end Customer Satisfaction platform allows brands to measure, track and improve Customer Satisfaction in Real-Time. Our Omni-channel surveys capture a 360 degree view of the customer journey, and use intelligent metrics to quantify customer satisfaction. Brands can also specifically identify unhappy customers and go the extra mile to make sure they are compensated in every way.


Negative Customer Feedback can also be addressed immediately, ensuring that even the most displeased customer walks away from your store delighted. This, in turn, improves customer retention rates and also builds customer loyalty over a period of time. It is also possible to track your scores on a week on week, month on month or even on a year on year basis. This provides brands with an undeterred focus on the customer, making him central to every business process or strategy implemented.

Customer Satisfaction translates into Customer Loyalty!

Customer Satisfaction Tool

The first step to increasing customer loyalty is to have delighted customers

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Sustainability and longevity for businesses is all about generating a steady flow of revenue. This starts with Customer Satisfaction. And we provide the ideal platform to create satisfied customers, who would become brand evangelists over time, proudly promoting your brand name to the outside world. Positive word-of-mouth naturally widens your customer base, brings in more revenue and contributes to organizational growth.