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Enhance

Customer Experience

THROUGH FEEDBACK MANAGEMENT FOR YOUR ENTERPRISE
OUR 4 STEP APPROACH TO TURN CUSTOMER

FEEDBACK INTO INSIGHTS

CREATE UNLIMITED SURVEYS

CloudCherry enables you to create unlimited customer surveys across multiple touchpoints. Create customizable omni-channel surveys in no time and engage with customers at their convenience.

Our powerful and dynamic Questionnaire Builder helps organizations create surveys with different question types - ratings, multiple-choices, yes/no and more. With a simple drag-and-drop functionality, add, remove, and modify questions as well as create multiple questionnaires with ease.

CREATE <span>UNLIMITED SURVEYS</span>
DEPLOY SURVEYS WITH OURREADY-TO-GO CHANNELS

Don’t wait for days or weeks to start collecting feedback. Use our ready-to-go channels to start listening to customers right away. We make feedback collection easy, simple, and delightful.

CloudCherry provides you with ready-to-use channels such as email, SMS, smart devices, web surveys and more. Set up campaigns to send out unlimited email and SMS survey links and start listening to your customers immediately.

DEPLOY SURVEYS WITH OUR<span>READY-TO-GO CHANNELS </span>
TRACK NPS & CSAT IN REAL-TIME

CloudCherry ensures that your strategic and operational leaders can track key loyalty metrics in real-time. Determine such things as how likely customers are to recommend you and how effortless it is for them to engage with you, and find solutions to their issues.

Track your Net Promoter Score (NPS) and Customer Satisfaction Score (CSAT) through our omni-channel surveys by simply tagging the questions in our Questionnaire Builder and use our powerful widgets to monitor the results in real-time.

TRACK <span>NPS & CSAT IN REAL-TIME</span>
SET EASYROLE-BASED VIEWS

CloudCherry empowers employees with insights relevant to their roles and responsibilities. This helps align each team’s efforts towards the common goal of improving customer experience.

Create and customize unlimited views for employees and departments effortlessly - store managers, marketing heads, and Customer Experience (CX) leaders. A store manager can view insights related to store performance – ambience, staff behavior, store NPS and more while a CEO can view NPS, CSAT, trends and other key insights for the entire organization.

SET EASY<span>ROLE-BASED VIEWS</span>
CREATE DEPARTMENT-WISE QUESTIONNAIRES

CloudCherry’s Questionnaire Builder enables you to customize questions for separate views and departments. Different teams can run personalized questionnaires to measure their performance based on customer feedback.

Create and assign questions for different departments and empower leaders to monitor their own personalized scorecards, dashboards and goals. For instance, a store manager can view performance on questions related to store ambience while strategic leaders can view overall NPS and CSAT ratings.

CREATE <span>DEPARTMENT-WISE QUESTIONNAIRES  </span>
VIEW AND ANALYZE PREDICTIVE GOALS

Set customized key performance indicators (KPIs) for different departments and view predictive recommendations to improve customer experience.

Set KPI questions (questions that can track feedback on store ambience, website experience, or anything else based on requirements) to analyze business performance metrics in real-time. Assign key metrics for different teams so they can track them and act on relevant insights to bring organizational alignment around CX.

VIEW AND ANALYZE <span>PREDICTIVE GOALS</span>
CREATE UNLIMITED MULTI-CHANNEL ALERTS

With CloudCherry, respond to issues faced by customers at any touchpoint or channel and enable every department to be proactive in serving your customers.

Our customizable notification engine allows you to receive alerts on multiple channels based on the rules you set - be it Trends, NPS, CSAT, CES and or any factor that you'd like to stay on top of.

CREATE <span>UNLIMITED MULTI-CHANNEL ALERTS</span>
RESPOND TO FEEDBACK IN REAL-TIME

CloudCherry goes beyond other feedback collection tools. Our platform ensures that you can address negative customer feedback in real-time, thereby helping you drastically reduce customer churn.

When a customer's response for a question triggers a rules-based notification, the concerned staff or department is alerted for them to act on it right away. For instance, if a customer rates your store ambience 3 out of 10, the store manager can be notified in real-time to follow up with the customer immediately.

RESPOND <span>TO FEEDBACK IN REAL-TIME</span>
CLOSE THE LOOP ON FEEDBACK

We empower organizations to close the loop on customer feedback quickly and effectively. Resolve one-off customer issues on time as well as drive organization-wide strategic changes to build a customer-centric culture.

Through an effective ticketing system, CloudCherry enables organizations to act on feedback. Customer responses are raised as tickets, which contact center agents can prioritize, effectively follow-up and close the loop on feedback consistently across multiple touchpoints.

CLOSE <span>THE LOOP ON FEEDBACK</span>
MONITOR NPS & CSAT TRENDS

We enable organizations to not only track loyalty metrics but also improve them continuously. With CloudCherry, you can understand how your loyalty and satisfaction scores are increasing or decreasing over time and use these insights to drive process improvements.

Analyze NPS and CSAT trends on a daily as well as monthly basis. Organizations can choose the timeline across which they want to view these scores and make decisions based on larger data sets and accurate trends.

MONITOR<span> NPS & CSAT TRENDS</span>
GET REAL-TIME CUSTOMER EXPERIENCE REPORTS

With CloudCherry’s CX reports, derive strategic insights to stay informed about what customers are saying about you and how their expectations are evolving.

Organizations can download or schedule detailed CX reports in multiple formats. These reports can also be customized for different teams and employees based on their responsibilities so that they view data that is relevant to them.

GET <span>REAL-TIME CUSTOMER EXPERIENCE REPORTS </span>
ANALYZE CUSTOMER RESPONSE TRENDS

Achieve a steady flow of customer feedback data by monitoring response trends over various time periods. View and analyze the trends in responses to find out whether more customers are giving feedback or not, and if you see a decline, determine what needs to be done to improve response rates.

Our response trends tracker to monitor the volume of feedback collected in real-time and can be customized for different time periods – days, months, or even years – to understand customer response trends and patterns.

ANALYZE <span>CUSTOMER RESPONSE TRENDS</span>

MEASURE

CREATE UNLIMITED SURVEYS

CloudCherry enables you to create unlimited customer surveys across multiple touchpoints. Create customizable omni-channel surveys in no time and engage with customers at their convenience.

Our powerful and dynamic Questionnaire Builder helps organizations create surveys with different question types - ratings, multiple-choices, yes/no and more. With a simple drag-and-drop functionality, add, remove, and modify questions as well as create multiple questionnaires with ease.

CREATE <span>UNLIMITED SURVEYS</span>
DEPLOY SURVEYS WITH OURREADY-TO-GO CHANNELS

Don’t wait for days or weeks to start collecting feedback. Use our ready-to-go channels to start listening to customers right away. We make feedback collection easy, simple, and delightful.

CloudCherry provides you with ready-to-use channels such as email, SMS, smart devices, web surveys and more. Set up campaigns to send out unlimited email and SMS survey links and start listening to your customers immediately.

DEPLOY SURVEYS WITH OUR<span>READY-TO-GO CHANNELS </span>
TRACK NPS & CSAT IN REAL-TIME

CloudCherry ensures that your strategic and operational leaders can track key loyalty metrics in real-time. Determine such things as how likely customers are to recommend you and how effortless it is for them to engage with you, and find solutions to their issues.

Track your Net Promoter Score (NPS) and Customer Satisfaction Score (CSAT) through our omni-channel surveys by simply tagging the questions in our Questionnaire Builder and use our powerful widgets to monitor the results in real-time.

TRACK <span>NPS & CSAT IN REAL-TIME</span>

ALIGN

SET EASYROLE-BASED VIEWS

CloudCherry empowers employees with insights relevant to their roles and responsibilities. This helps align each team’s efforts towards the common goal of improving customer experience.

Create and customize unlimited views for employees and departments effortlessly - store managers, marketing heads, and Customer Experience (CX) leaders. A store manager can view insights related to store performance – ambience, staff behavior, store NPS and more while a CEO can view NPS, CSAT, trends and other key insights for the entire organization.

SET EASY<span>ROLE-BASED VIEWS</span>
CREATE DEPARTMENT-WISE QUESTIONNAIRES

CloudCherry’s Questionnaire Builder enables you to customize questions for separate views and departments. Different teams can run personalized questionnaires to measure their performance based on customer feedback.

Create and assign questions for different departments and empower leaders to monitor their own personalized scorecards, dashboards and goals. For instance, a store manager can view performance on questions related to store ambience while strategic leaders can view overall NPS and CSAT ratings.

CREATE <span>DEPARTMENT-WISE QUESTIONNAIRES  </span>
VIEW AND ANALYZE PREDICTIVE GOALS

Set customized key performance indicators (KPIs) for different departments and view predictive recommendations to improve customer experience.

Set KPI questions (questions that can track feedback on store ambience, website experience, or anything else based on requirements) to analyze business performance metrics in real-time. Assign key metrics for different teams so they can track them and act on relevant insights to bring organizational alignment around CX.

VIEW AND ANALYZE <span>PREDICTIVE GOALS</span>

RESPOND

CREATE UNLIMITED MULTI-CHANNEL ALERTS

With CloudCherry, respond to issues faced by customers at any touchpoint or channel and enable every department to be proactive in serving your customers.

Our customizable notification engine allows you to receive alerts on multiple channels based on the rules you set - be it Trends, NPS, CSAT, CES and or any factor that you'd like to stay on top of.

CREATE <span>UNLIMITED MULTI-CHANNEL ALERTS</span>
RESPOND TO FEEDBACK IN REAL-TIME

CloudCherry goes beyond other feedback collection tools. Our platform ensures that you can address negative customer feedback in real-time, thereby helping you drastically reduce customer churn.

When a customer's response for a question triggers a rules-based notification, the concerned staff or department is alerted for them to act on it right away. For instance, if a customer rates your store ambience 3 out of 10, the store manager can be notified in real-time to follow up with the customer immediately.

RESPOND <span>TO FEEDBACK IN REAL-TIME</span>
CLOSE THE LOOP ON FEEDBACK

We empower organizations to close the loop on customer feedback quickly and effectively. Resolve one-off customer issues on time as well as drive organization-wide strategic changes to build a customer-centric culture.

Through an effective ticketing system, CloudCherry enables organizations to act on feedback. Customer responses are raised as tickets, which contact center agents can prioritize, effectively follow-up and close the loop on feedback consistently across multiple touchpoints.

CLOSE <span>THE LOOP ON FEEDBACK</span>

IMPROVE

MONITOR NPS & CSAT TRENDS

We enable organizations to not only track loyalty metrics but also improve them continuously. With CloudCherry, you can understand how your loyalty and satisfaction scores are increasing or decreasing over time and use these insights to drive process improvements.

Analyze NPS and CSAT trends on a daily as well as monthly basis. Organizations can choose the timeline across which they want to view these scores and make decisions based on larger data sets and accurate trends.

MONITOR<span> NPS & CSAT TRENDS</span>
GET REAL-TIME CUSTOMER EXPERIENCE REPORTS

With CloudCherry’s CX reports, derive strategic insights to stay informed about what customers are saying about you and how their expectations are evolving.

Organizations can download or schedule detailed CX reports in multiple formats. These reports can also be customized for different teams and employees based on their responsibilities so that they view data that is relevant to them.

GET <span>REAL-TIME CUSTOMER EXPERIENCE REPORTS </span>
ANALYZE CUSTOMER RESPONSE TRENDS

Achieve a steady flow of customer feedback data by monitoring response trends over various time periods. View and analyze the trends in responses to find out whether more customers are giving feedback or not, and if you see a decline, determine what needs to be done to improve response rates.

Our response trends tracker to monitor the volume of feedback collected in real-time and can be customized for different time periods – days, months, or even years – to understand customer response trends and patterns.

ANALYZE <span>CUSTOMER RESPONSE TRENDS</span>
Delighting

Millions

The CloudCherry CX platform allowed us to collect feedback in real time, doing away with the cumbersome mystery shopping audits. I saw the commitment of CloudCherry as a partner as they were willing to customise the solution based on PUMA’s needs and improve the platform based on our feedback, which was very important for us in a dynamic retail environment

Jerome Rouch-Sirech | Head of Retail (SEA)

PUMA
The ROI of CEM handbook

Extracting Financial Returns from your Customer Experience strategy

Our Success Story with PUMA

How one of the world’s leading retailers leveraged customer insights to improve in-store experiences

CloudCherry has drastically improved our turnaround time and has made us realize our philosophy of Patient Satisfaction. We now have access to customer data from all our locations, across the whole country, on a single dashboard. No more retrospective problem resolution. Only proactive service! Life is different since CloudCherry happened to us!

Vinesh Gadhia | Chief Operations Officer

NOVA IVI FERTILITY
Our Success Story with NOVA IVI Fertility

How one of India's largest fertility clinics adopted a proactive approach to customer experience

The Customer Experience Handbook for CXOs

Find out how CXOs can execute a successful Customer Experience Management strategy

With CloudCherry’s extremely powerful and easy-to-use product, we have been able to gather great data and actionable insights about homebuyers and shoppers and help in elevating their experience when they consider us for their home purchase. Customer Experience Analytics has never been more important, and CloudCherry addresses this perfectly

Ranjeeth Rathod | Director

DRA BUILDERS
Simplifying Customer Experience with Kaizen

A step-by-step approach to simplify and continuously improve customer experience

Our Success Story with HDFC Bank

See how one of India's largest banks leveraged insights to create delightful banking experiences

PUMA

The CloudCherry CX platform allowed us to collect feedback in real time, doing away with the cumbersome mystery shopping audits. I saw the commitment of CloudCherry as a partner as they were willing to customise the solution based on PUMA’s needs and improve the platform based on our feedback, which was very important for us in a dynamic retail environment

Jerome Rouch-Sirech | Head of Retail (SEA)

The ROI of CEM handbook

Extracting Financial Returns from your Customer Experience strategy

Our Success Story with PUMA

How one of the world’s leading retailers leveraged customer insights to improve in-store experiences

LOOKING FOR MORE?

Our comprehensive CEM solution enables organizations to design end-to-end customer journeys. Readily integrate customer experience with operational data sources to get a complete understanding of customer behavior. Leverage machine learning to derive predictive insights and establish ROI linkage to make profitable investments. Evolve your CX program by bringing together design and data to build a continuous learning system.

CUSTOMER EXPERIENCE MANAGEMENT

Our Voice of Customer solution makes customer feedback an indispensable part of your organization. Listen to and engage with customers across 17 different digital and physical touchpoints and close the feedback loop intelligently. Identify and address systemic issues from root cause analysis of trends. Align your entire organization around an integrated view of customer experience with personalized dashboards and goals to drive strategic improvements.

VOICE OF CUSTOMER
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ENTERPRISE FEEDBACK MANAGEMENT PLATFORM

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