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Customer Experience Management Redefined

Journey-based Approach

CloudCherry is the first VOC solution to adopt a journey-based approach to Customer Experience. Map, track and understand customer expectations at a granular level through micro and macro journeys.

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Predictive tools, Path and Impact Analysis

Harness the power of Predictive tools, Path and Impact Analysis to anticipate customer needs, proactively tackle churn and drive profitability.

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Third-Party Integrations

Integrate with leading third-party systems to derive deeper insights, and get a 360-degree-view of customer interactions. Close the loop, deliver personalized experiences, discover financial linkages and more.

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Proven Methodology

Enable the best response rates, actionable insights and business outcomes. Design powerful customer journey maps, provide training on best practices and create program alignment for effective decision making.

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Net Promoter Score program

CloudCherry's comprehensive NPS program helps you keep track of customer loyalty scores in real-time. Identify detractors, passives and promoters in your customer base and get actionable insights to turn detractors and passives into promoters. Track the Net Promoter Score for separate teams as well as along every stage along the customer journey.

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Analytics Dashboard

CloudCherry's analytics dashboard is your one-stop solution to improving customer experience and driving customer loyalty and retention rates. Set up omni-channel surveys across 17 different digital and physical touchpoints, track key metrics like NPS, CES and CSAT through widgets, drill down into customer responses via multiple filters, and derive actionable insights to form CX improvement plans.

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Sentiment Analysis

CloudCherry's Sentiment Analysis solution helps organizations decode customer sentiment behind open-text responses on feedback forms, and conversations on online forums and social media. Bucket customer comments into various categories ranging from extremely negative to extremely positive and derive insights to get a clear picture of brand sentiment.

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Customer Effort Score

CloudCherry helps organizations track the Customer Effort Score (CES) to find out how easy it is for customers to interact and engage with them, communicate a query and have it resolved. Customers are asked a single question 'The company made it easy for me to handle the issue' on a 5-point scale ranging from Strongly Agree to Strongly Disagree. Based on the responses, your customer effort score is calculated. A lower score means the customer doesn't expend much effort in engaging with your organization.

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Surveys Templates

CloudCherry allows you to choose from different industry survey templates to improve response rates and feedback accuracy. Ranging from Retail to Hospitality and Banking, we offer templates based on your business type and needs, so that the insights derived positively impact the end customer experience.

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Omni-channel Feedback Management

CloudCherry's Omni-channel Customer Experience platform helps organizations monitor and improve customer experience in real-time. Right from collecting to analyzing feedback, organizations can effortlessly manage experiences. Track key loyalty metrics, derive actionable insights that drive proactive improvement strategies, and boost profitability.

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Customer Satisfaction Score

CloudCherry helps global organizations quantify customer delight through our unique metric known as the Customer Delight Score. Find out how delighted your customers are on a scale of 0-100 and track this score in real-time. This score is not just an average-based rating system. It is calculated from a proprietary statistical model developed by CloudCherry and can be viewed on the main dashboard.

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Net Promoter Score surveys

CloudCherry helps organizations worldwide track, monitor and improve their Net Promoter Score in real-time. Ask your customers the NPS question 'how likely are you to recommend us to your friends and family' on a scale of 1-10. Customers who rate you 9 and 10 are promoters, those who rate you either 7 or 8 are passives and those who rate you between 1 and 6 are detractors. We ensure that organizations can not just track their NPS, but also derive insights on improving NPS and retention rates that ultimately drives profitability.

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Real-time Survey Notifications

CloudCherry's Customer Experience solution is truly real-time in every single aspect. Be it collecting feedback, analyzing responses, deriving insights, or driving seamless integrations, all it takes is just a few clicks. Design your survey, track key metrics, and extract insights on the go. With customer needs evolving at an unprecedented rate, we ensure that companies are always a step ahead of customers and proactive in addressing negative experiences.

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Actionable Insights

CloudCherry empowers organizations to tap into customer feedback data and derive insights that are not just path-breaking but also proactive and future-looking. Our insights help you determine future CX improvement plans, identify factors that influence CX and make the right investments to drive customer centricity organization-wide. What's even better is that you get to see these powerful insights in real-time!

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Questionnaire Builder

Creating customer feedback surveys is simple, easy and delightful with CloudCherry. Our Questionnaire Builder makes it effortless for organizations to create and send out surveys across various touchpoints. Collect and analyze customer responses in real-time to closely monitor changing customer expectations and needs.

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Feedback Questionnaires

Our approach to survey questionnaire creation helps organizations create and send out surveys effortlessly. Add, modify, or delete questions with ease and create any number of surveys to monitor customer experience across every single touchpoint and channel.

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Analytics Roles

CloudCherry's CX solution helps organization abolish internal silos. We ensure that a delightful CX is one that is consistent across all touchpoints, irrespective of whether the customer is interacting with your sales, marketing or contact center staff. In order to enable seamless collaboration, create customized dashboards for your teams based on their roles so that every department is aligned with the end goal of improving CX.

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Customer Delight

CloudCherry helps global organizations quantify customer delight through our unique metric known as the Customer Delight Score. Find out how delighted your customers are on a scale of 0-100 and track this score in real-time. This score is not just an average-based rating system. It is calculated from a proprietary statistical model developed by CloudCherry and can be viewed on the main dashboard.

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Integrated With

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