Feedback Management

Effortlessly collect and collate Customer Feedback on our omni-channel feedback platform

Feedback comes in many forms – ratings, text, comments. And you need a platform that can help you manage this feedback, run it effortlessly and efficiently, and get it all in one place to view and take action on. CloudCherry’s feedback tool let’s you do all of that and more.

Administer your feedback surveys across channels, reach out to multiple stakeholders like your customers, employees and vendors; discover metrics on the feedback collected like your Net Promoter Score®, CSAT, Customer Effort Score, Customer Delight Score – a fully automated feedback management process that you can start in no time, and close the loop just as quickly.

Why CloudCherry is the perfect Feedback Management Solution for you

Every feedback is important and needs to be acted upon.
As firms become bigger, it is difficult to keep track of customer feedback.
Customers can give feedback through multiple channels; physical and digital.
Customers should have the option of giving feedback through any channel they like.

Create a differentiation in your customer’s mind by listening to, and acting on their feedback!

I’d like a demo

How Can CloudCherry Help You?

Collect feedback easily, quickly

  • Easy to create questionnaires and ready-made templates
  • 17 feedback collection channels

Automate feedback and see the results on a single platform

  • A one-view dashboard of all customer interactions and insights
  • Get reports on demand and scheduled to share within your organization

Follow up with your unhappy customers

  • Get an alert the moment a customer gives you a poor feedback
  • Raise a ticket to see the issue through efficiently across departments

Act on & enhance your customer experience

  • Get the insights you need to make the changes customers want
  • Turn feedback into your constant source for brand experience improvement

What our delighted customers have to say

  • CloudCherry has addressed our main challenge of quick, efficient feedback collection and management. We are completely satisfied with the CloudCherry support team as they are always there for support and all our queries are quickly looked into and reviewed.
    Lola Adebiyi

    Lola Adebiyi

    Projects & Compliance Officer, University of Essex
  • The dashboard is incredible. No more manual manipulation of data for analysis. The CloudCherry team is incredibly professional and hard working. They are willing to work with us to provide us with the exact tool we want. This product is highly customizable which is what we were looking for.
    Melissa Crowe

    Melissa Crowe

    Senior Director, Quality & Business Continuity, Desert Schools
  • “CloudCherry helped us in understanding our customers. We are now largely focusing on the NPS metric and it has helped in organizing ourselves to serve our customers better.”
    Nirmal Lobo

    Nirmal Lobo

    National Sales Manager, Titan