DELIVERING SEAMLESS

B2B EXPERIENCES 

THAT DRIVE GROWTH AND LOYALTY
ENABLING GLOBAL B2B COMPANIES TO

DELIVER DELIGHT

ADOPT A JOURNEY-BASED APPROACH

CloudCherry is the first Voice of Member solution to adopt a journey-based approach to managing experiences in Credit Unions.

Credit unions can map customer journeys across multiple touchpoints – online, mobile, branches and more - and capture real-time data to identify cross-sell and up-sell opportunities across the member journey.

ADOPT <span>A JOURNEY-BASED APPROACH</span>
EMPOWER CHANNEL PARTNERS WITH JOURNEY KNOWLEDGE

With our journey-based approach, B2B organizations can improve channel partners performance by sharing customer journey data and insights. Channel partners can precisely identify why customers drop off halfway through availing a product/service, during a demo, or while onboarding.

Our Journey Builder helps uncover critical customer pain points and address them on time so that partners can consistently drive sales and engagement.

EMPOWER <span>CHANNEL PARTNERS WITH JOURNEY KNOWLEDGE</span>
MAP MICRO AND MACRO JOURNEYS

B2B customer interactions are as such complex. Which is why we offer B2B organizations the ability to map micro and macro customer journeys. Flexibly switch from macro to micro journeys to examine experiences.

Compare different customer cohorts and their respective journeys based on product/service usage, ratings, etc. to understand differences in experiences. Gain actionable insights at each stage of the customer life cycle with recommendations and predictive analysis of what drives financial returns.

MAP <span>MICRO AND MACRO JOURNEYS</span>
RUN WHAT-IF SCENARIOS TO UNDERSTAND FINANCIAL LINKAGES

CloudCherry goes beyond enabling you to deliver great customer experiences today. Leverage our platform's predictive and prescriptive analytics to predict customer needs and design proactive B2B experiences by creating what-if scenarios.

What if you work on 'onboarding experience' and improve it by 25%? What is the incremental revenue you gain? B2B companies can come up with scenarios basis feedback and most importantly, estimate the financial impact of these scenarios, which helps prioritize investments.

RUN WHAT-IF SCENARIOS <span>TO UNDERSTAND FINANCIAL LINKAGES</span>
IMPROVE YOUR BOTTOM LINE THROUGH PATH ANALYSIS

Tackling customer churn in B2B is so much easy with CloudCherry. B2B organizations can use our churn predictor solution to anticipate customer churn and predict how customers will react when the relationship with the brand is tested.

In addition, leverage solutions like Path Analysis to identify critical drivers of customer experience, understand the correlations between them and establish causation. Does user experience have the highest correlation with high NPS ratings? What influences user experience in the first place?

IMPROVE <span>YOUR BOTTOM LINE THROUGH PATH ANALYSIS </span>
DISCOVER CUSTOMER SENTIMENT WITH DEEP LEARNING

CloudCherry ensures that B2B organizations can tap into deep learning and machine learning to uncover customer sentiment from open-ended responses. With customers conversing on social media and other online forums, tap into these conversations, and use sentiment analysis to bucket them as positive, negative, or neutral.

Choose between IBM Watson, Azure ML and CloudCherry’s own proprietary algorithm for sentiment analysis.

DISCOVER <span>CUSTOMER SENTIMENT WITH DEEP LEARNING </span>
CENTRALIZE DATA TO CREATE ORGANIZATIONAL ALIGNMENT

B2B organizations no longer have to worry about siloed data. CloudCherry collates customer data into a centralized location to create a holistic view of the customer. This eliminates the need to manually share insights between departments and channel partners.

Channel partners, especially, can view the data remotely and derive insights in just a few clicks to get a deeper understanding of customers and prospects. A centralized approach builds organizational alignment towards driving customer experience improvements.

CENTRALIZE DATA TO <span>CREATE ORGANIZATIONAL ALIGNMENT </span>
SET AND TRACK PERSONALIZED KPIs

We make sure that B2B companies never lose focus on the end goal - creating a delightful world for your customers. And to get there, we help set individual and department-specific KPIs around user experience, NPS, onboarding, and more, that can be measured and improved via real-time personalized scorecards.

Sales, marketing, product teams, and channel partners can create specific goals to align team performance with the overall goal of improving customer experience.

SET AND TRACK <span>PERSONALIZED KPIs</span>
CREATE UNLIMITED VIEWS FOR DIFFERENT TEAMS

In the B2B sector, every function from pre-sales to support shapes customer sentiment. And so, each department should be able to monitor customer experience, track relevant metrics and scores. CloudCherry ensures that B2B companies can create unlimited number of views and assign them to relevant teams.

A customer service head can track ease of reaching an agent, efficiency in complaint resolution, and so on whereas a marketing head can view performance across various aspects such as website navigation, clarity of messaging, etc.

CREATE <span>UNLIMITED VIEWS FOR DIFFERENT TEAMS </span>
DRIVE HOLISTIC EXPERIENCESTHROUGH SEAMLESS INTEGRATIONS

CloudCherry brings various customer data sets - behavioral, transactional, observational, and experiential - into a single view. This is possible through effortless integrations with various third-party platforms such as CRM, marketing tools, and more.

Find out how transactional or behavioral data drives customer experiences and how this influences customer feedback. Adding more dimensions to experiential data helps create impactful customer experience strategies and policies.

DRIVE HOLISTIC EXPERIENCES<span>THROUGH SEAMLESS INTEGRATIONS </span>
DRIVE LOOP CLOSURE THROUGH TICKET MANAGEMENT

Churn is a cause for concern in the B2B space. Which is why CloudCherry empowers your organization to action customer feedback. By integrating with your CRM or ticketing platform, you can drive effective feedback loop closure.

Raise customer responses as tickets, assign them to agents who then initiate follow ups and close the feedback loop on time. Actively responding to feedback has a direct positive impact on customer loyalty, retention, and satisfaction levels.

DRIVE LOOP CLOSURE <span>THROUGH TICKET MANAGEMENT  </span>
MAKE MARKETING PERSONALIZED AND CONTEXTUAL

B2B marketing has been booming over the past few years. And the more relevant you make it, the more engagement you can build. CloudCherry enables B2B companies to create personalized marketing strategies through integrations with marketing tools.

Customer cohorts can be identified on CloudCherry's platform and then exported to your marketing platform, where you can run personalized campaigns on deals, offers, etc. for these cohorts.

MAKE <span>MARKETING PERSONALIZED AND CONTEXTUAL</span>

CUSTOMER JOURNEY MAPPING

ADOPT A JOURNEY-BASED APPROACH

CloudCherry is the first Voice of Member solution to adopt a journey-based approach to managing experiences in Credit Unions.

Credit unions can map customer journeys across multiple touchpoints – online, mobile, branches and more - and capture real-time data to identify cross-sell and up-sell opportunities across the member journey.

ADOPT <span>A JOURNEY-BASED APPROACH</span>
EMPOWER CHANNEL PARTNERS WITH JOURNEY KNOWLEDGE

With our journey-based approach, B2B organizations can improve channel partners performance by sharing customer journey data and insights. Channel partners can precisely identify why customers drop off halfway through availing a product/service, during a demo, or while onboarding.

Our Journey Builder helps uncover critical customer pain points and address them on time so that partners can consistently drive sales and engagement.

EMPOWER <span>CHANNEL PARTNERS WITH JOURNEY KNOWLEDGE</span>
MAP MICRO AND MACRO JOURNEYS

B2B customer interactions are as such complex. Which is why we offer B2B organizations the ability to map micro and macro customer journeys. Flexibly switch from macro to micro journeys to examine experiences.

Compare different customer cohorts and their respective journeys based on product/service usage, ratings, etc. to understand differences in experiences. Gain actionable insights at each stage of the customer life cycle with recommendations and predictive analysis of what drives financial returns.

MAP <span>MICRO AND MACRO JOURNEYS</span>

PREDICTIVE ANALYTICS

RUN WHAT-IF SCENARIOS TO UNDERSTAND FINANCIAL LINKAGES

CloudCherry goes beyond enabling you to deliver great customer experiences today. Leverage our platform's predictive and prescriptive analytics to predict customer needs and design proactive B2B experiences by creating what-if scenarios.

What if you work on 'onboarding experience' and improve it by 25%? What is the incremental revenue you gain? B2B companies can come up with scenarios basis feedback and most importantly, estimate the financial impact of these scenarios, which helps prioritize investments.

RUN WHAT-IF SCENARIOS <span>TO UNDERSTAND FINANCIAL LINKAGES</span>
IMPROVE YOUR BOTTOM LINE THROUGH PATH ANALYSIS

Tackling customer churn in B2B is so much easy with CloudCherry. B2B organizations can use our churn predictor solution to anticipate customer churn and predict how customers will react when the relationship with the brand is tested.

In addition, leverage solutions like Path Analysis to identify critical drivers of customer experience, understand the correlations between them and establish causation. Does user experience have the highest correlation with high NPS ratings? What influences user experience in the first place?

IMPROVE <span>YOUR BOTTOM LINE THROUGH PATH ANALYSIS </span>
DISCOVER CUSTOMER SENTIMENT WITH DEEP LEARNING

CloudCherry ensures that B2B organizations can tap into deep learning and machine learning to uncover customer sentiment from open-ended responses. With customers conversing on social media and other online forums, tap into these conversations, and use sentiment analysis to bucket them as positive, negative, or neutral.

Choose between IBM Watson, Azure ML and CloudCherry’s own proprietary algorithm for sentiment analysis.

DISCOVER <span>CUSTOMER SENTIMENT WITH DEEP LEARNING </span>

CENTRALIZED DATA MANAGEMENT

CENTRALIZE DATA TO CREATE ORGANIZATIONAL ALIGNMENT

B2B organizations no longer have to worry about siloed data. CloudCherry collates customer data into a centralized location to create a holistic view of the customer. This eliminates the need to manually share insights between departments and channel partners.

Channel partners, especially, can view the data remotely and derive insights in just a few clicks to get a deeper understanding of customers and prospects. A centralized approach builds organizational alignment towards driving customer experience improvements.

CENTRALIZE DATA TO <span>CREATE ORGANIZATIONAL ALIGNMENT </span>
SET AND TRACK PERSONALIZED KPIs

We make sure that B2B companies never lose focus on the end goal - creating a delightful world for your customers. And to get there, we help set individual and department-specific KPIs around user experience, NPS, onboarding, and more, that can be measured and improved via real-time personalized scorecards.

Sales, marketing, product teams, and channel partners can create specific goals to align team performance with the overall goal of improving customer experience.

SET AND TRACK <span>PERSONALIZED KPIs</span>
CREATE UNLIMITED VIEWS FOR DIFFERENT TEAMS

In the B2B sector, every function from pre-sales to support shapes customer sentiment. And so, each department should be able to monitor customer experience, track relevant metrics and scores. CloudCherry ensures that B2B companies can create unlimited number of views and assign them to relevant teams.

A customer service head can track ease of reaching an agent, efficiency in complaint resolution, and so on whereas a marketing head can view performance across various aspects such as website navigation, clarity of messaging, etc.

CREATE <span>UNLIMITED VIEWS FOR DIFFERENT TEAMS </span>

FLEXIBLE INTEGRATIONS

DRIVE HOLISTIC EXPERIENCESTHROUGH SEAMLESS INTEGRATIONS

CloudCherry brings various customer data sets - behavioral, transactional, observational, and experiential - into a single view. This is possible through effortless integrations with various third-party platforms such as CRM, marketing tools, and more.

Find out how transactional or behavioral data drives customer experiences and how this influences customer feedback. Adding more dimensions to experiential data helps create impactful customer experience strategies and policies.

DRIVE HOLISTIC EXPERIENCES<span>THROUGH SEAMLESS INTEGRATIONS </span>
DRIVE LOOP CLOSURE THROUGH TICKET MANAGEMENT

Churn is a cause for concern in the B2B space. Which is why CloudCherry empowers your organization to action customer feedback. By integrating with your CRM or ticketing platform, you can drive effective feedback loop closure.

Raise customer responses as tickets, assign them to agents who then initiate follow ups and close the feedback loop on time. Actively responding to feedback has a direct positive impact on customer loyalty, retention, and satisfaction levels.

DRIVE LOOP CLOSURE <span>THROUGH TICKET MANAGEMENT  </span>
MAKE MARKETING PERSONALIZED AND CONTEXTUAL

B2B marketing has been booming over the past few years. And the more relevant you make it, the more engagement you can build. CloudCherry enables B2B companies to create personalized marketing strategies through integrations with marketing tools.

Customer cohorts can be identified on CloudCherry's platform and then exported to your marketing platform, where you can run personalized campaigns on deals, offers, etc. for these cohorts.

MAKE <span>MARKETING PERSONALIZED AND CONTEXTUAL</span>
DISCOVER THE FUTURE OF

B2B EXPERIENCES

CHOOSE THE BEST SOLUTION FOR YOUR

ORGANIZATION

Our leading Member Experience Management solution enables credit unions to design end-to-end member journeys. Readily integrate member experience with operational data sources to get a complete understanding of your members. CloudCherry helps you improve member retention rates, identify cross-sell and up-sell opportunities, focus on micro-relationships, and make trust the key driver of member loyalty and retention.

CUSTOMER EXPERIENCE MANAGEMENT

With CloudCherry’s Member Feedback Management solution, run unlimited surveys across multiple touchpoints to capture member feedback. Monitor and improve key performance metrics and get real-time alerts on feedback to address member issues proactively. Leverage insights from multiple channels – website, branches and contact centers, for instance – to rectify gaps along the member journey and deliver delightful experiences consistently.

CUSTOMER FEEDBACK MANAGEMENT

Our Voice of Member solution is designed to make member feedback a key driver of credit union growth. Close the feedback loop intelligently on time and generate reports that provide detailed insights into member experience. Credit Unions can also drive contextual campaigns through data segmentation, create personalized dashboards and goals, and proactively send out member surveys to capture feedback at the right touchpoint at the right time.

VOICE OF CUSTOMER
SEAMLESS READY-TO-GO

INTEGRATIONS

INTEGRATIONS INTEGRATIONS
DELIGHTING

MILLIONS

With CloudCherry’s product and their team, we have been able to understand customer needs immediately, take proactive action, and continue to refine our products and services to better meet the needs of our target customers. Our team is dedicated towards improving every single aspect in the customer’s journey with us.

Sanjiv Kapoor | Chief Strategy and Commercial Officer

VISTARA
Our Success Story with PUMA

The leading sports brand saw significant improvements in their NPS and several other key metrics with CloudCherry

The Member Experience guide for CUs

Learn to craft the perfect Member Experience by mapping real-time member journeys.

VISTARA

With CloudCherry’s product and their team, we have been able to understand customer needs immediately, take proactive action, and continue to refine our products and services to better meet the needs of our target customers. Our team is dedicated towards improving every single aspect in the customer’s journey with us.

Sanjiv Kapoor | Chief Strategy and Commercial Officer

Our Success Story with PUMA

The leading sports brand saw significant improvements in their NPS and several other key metrics with CloudCherry

The Member Experience guide for CUs

Learn to craft the perfect Member Experience by mapping real-time member journeys.

Creating seamless omni-channel experiences for your

B2B ORGANIZATION

CloudCherry’s real-time and omni-channel Customer Experience Management platform helps B2B companies collate feedback and drive actionable insights on a real-time basis with over 17+ dedicated VOC channels.
CloudCherry Clients CloudCherry Clients CloudCherry Clients CloudCherry Clients CloudCherry Clients CloudCherry Clients

SUPPORTED

BY
Cisco Microsoft Salesforce Capilary

Trusted

By
G2 Growd GeoTrust