Your customers are your greatest assets. Don’t let their experience with you become a liability!

CloudCherry's Customer Experience Platform is an Easy, Cost-Effective and Powerful means to listen to customers and engage with them seamlessly.

Customer Journey Map Customer Journey Map
Discovery
How do I know what first impression customers have about my bank?
How to track customer experience for first-time prospects?
  • Collect feedback via Website & Pop-up surveys.
  • Measure powerful metrics like NPS, CES and CDM.
  • Listen actively on Social Media to understand what your prospects are saying!
Sign-On
How do I understand the expectations of customers at my branch?
How do customers evaluate our offers and choose us over other competitors?
  • Collect Feedback via tablets or smartphone.
  • Track NPS & drill down into feedback to get actionable insights.
  • Engage with your customers, follow up on their feedback and understand them better!
First Time Usage
How do I find out the driving factor that makes customers open accounts with us?
Can I drill down into the experience during registration and on-boarding?
  • Use Email or SMS surveys during On-boarding.
  • Measure on-boarding NPS and CES to understand customer pain points.
  • Monitor sentiment ranging from extremely positive to extremely negative during on-boarding
Continued Relationship
Is it possible to identify the factors that lead to churn and reduce it?
Are customers promoting or bashing my bank to their friends and family?
  • Analyze real time metrics on our centralized dashboard.
  • Send out regular NPS and CSAT surveys via Email to keep track of customer experience.
  • Ensure a consistent customer experience through our real-time insights and customizable views feature.

WHY CLOUDCHERRY IS BEST SUITED FOR Your Bank

  • Track and improve Net Promoter Score® in real time
  • Collect customer feedback across 17+ channels
  • Get a holistic view of customer data on a centralized dashboard
  • Drill down into data to unravel insights and trends about your customers
  • Close the feedback loop through an effective ticketing system
CloudCherry’s dashboard is incredible! No more manual manipulation of data for analysis. This product is highly customizable which is what we were looking for. Moreover, the CloudCherry team is incredibly professional and hard working. They are willing to work with us to provide us with the exact tool we want.
Melissa Crowe

Melissa Crowe

Senior Director, Quality & Business Continuity, Desert Schools Federal Credit Union
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The Ultimate Customer Experience Guide

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