CREATE

BANKING EXPERIENCES

THAT FOSTER TRUST, LOYALTY AND PROFITABILITY
ENABLING LEADING BANKS AROUND THE WORLD TO

DELIVER DELIGHT

ADOPT A JOURNEY-BASED APPROACH

CloudCherry is the first Voice of Customer solution to adopt a journey-based approach to customer experience in banking.

We help banks map customer journeys across multiple touchpoints – online banking, mobile banking, in-branch and more - and capture real-time data to precisely understand customer behavioral trends.

ADOPT <span>A JOURNEY-BASED APPROACH</span>
MAP MACRO AND MICRO JOURNEYS

Map micro and macro journeys that your customers take to record every single customer interaction. Switch from macro to micro journeys to investigate how your bank can handle interactions more tactfully.

Get a clear understanding of how the customer perceives his/her experience with your bank across various stages of the journey.

MAP <span>MACRO AND MICRO JOURNEYS</span>
DISCOVER PAIN POINTS THROUGH JOURNEY ANALYTICS

CloudCherry's Journey Builder solution enables banks to not just build end-to-end customer journeys but also identify the inhibitors of a smooth omni-channel experience.

Find out why customers take too long to make payments, set accounts, or get an issue resolved with a service rep. Uncover pain points related to specific customer actions that happen across multiple channels.

DISCOVER <span>PAIN POINTS THROUGH JOURNEY ANALYTICS </span>
PREDICT CUSTOMER BEHAVIOUR WITH WHAT-IF SCENARIOS

CloudCherry goes beyond telling you what customers want today. Use what-if scenarios to predict financial returns of customer experience strategies.

What is the incremental revenue you gain by working on 'customer requests handling time' and improve it by 15%? View different scenarios to prioritize and drive investments that positively impact customer experience.

PREDICT CUSTOMER BEHAVIOUR <span>WITH WHAT-IF SCENARIOS</span>
DERIVE CORRELATIONS BETWEEN DRIVERS OF LOYALTY

With CloudCherry, leverage path analysis to identify critical drivers of customer loyalty, understand the correlations between them and establish causation.

Does 'staff behavior' have the maximum correlation with high NPS ratings? What factors drive higher staff behavior ratings? Anticipate churn and proactively address customer issues with our churn predictor solution.

DERIVE <span> CORRELATIONS BETWEEN DRIVERS OF LOYALTY </span>
DISCOVER CUSTOMER SENTIMENT WITH DEEP LEARNING

CloudCherry helps banks use deep learning and machine learning to analyze sentiment behind customer conversations. Monitor customer reviews on social platforms and comments on open-text responses to bucket the sentiment as positive, negative, or neutral.

Choose between various technologies - IBM Watson, Azure ML and CloudCherry’s own proprietary deep-learning algorithm - for customer sentiment analysis.

DISCOVER <span>CUSTOMER SENTIMENT WITH DEEP LEARNING </span>
RUN UNLIMITED SURVEYS ACROSS MULTIPLE TOUCHPOINTS

CloudCherry empowers banks to run any number of customer surveys across various touchpoints. Leverage website, email, IVR, tablet, in-app, or pop-up surveys to engage with customers and collect contextual feedback.

Our omni-channel framework enables customer experience heads to work with larger data sets to derive actionable insights.

RUN <span>UNLIMITED SURVEYS ACROSS MULTIPLE TOUCHPOINTS </span>
BRING DATA INTO A CENTRALIZED PLATFORM

The feedback collected across CloudCherry's engagement channels is brought into a centralized dashboard. It enables banks to look at customer data holistically, create effective omni-channel experiences, and seamlessly integrate digital (website, online banking) and physical channels (branches, contact centers).

This also eliminates silos and the need to manually bring data from different touchpoints together.

BRING <span>DATA INTO A CENTRALIZED PLATFORM </span>
CUSTOMIZEOMNI-CHANNEL SURVEYS ON QUESTIONNAIRE BUILDER

CloudCherry allows banks to create and customize omni-channel surveys on its Questionnaire Builder. Select from different question types (ratings, multiple-choice, yes/no, etc.), set flexible conditions for questions and assign tags to questions.

Use our drag-and-drop feature to effortlessly create, modify, delete, and reorder questions.

CUSTOMIZE<span>OMNI-CHANNEL SURVEYS ON QUESTIONNAIRE BUILDER</span>
GET A HOLISTIC VIEW OF THE CUSTOMER

With CloudCherry, banks can easily integrate experiential customer data with different exclusive data sets - behavioral, transactional, observational, and experiential – into a single platform.

Our integrations help sales, marketing and CX teams generate deeper insights and also build organizational alignment around the customer experience.

GET <span>A HOLISTIC VIEW OF THE CUSTOMER</span>
DRIVE EFFECTIVE LOOP CLOSURE

CloudCherry empowers banks to action customer feedback through integrations. Drive effective feedback loop closure by integrating with your CRM or ticketing platform.

Raise customer responses as tickets, assign them to agents who then initiate follow ups and close the feedback loop.

DRIVE <span>EFFECTIVE LOOP CLOSURE</span>
RUN PERSONALIZED MARKETING CAMPAIGNS

Our integrations help banks drive their marketing efforts. Integrate with various leading marketing platforms to create contextual marketing campaigns for different customer groups.

Extract data on customer groups from CloudCherry, export it to your marketing platform and run personalized campaigns on deals, offers, and more.

RUN <span>PERSONALIZED MARKETING CAMPAIGNS </span>

CUSTOMER JOURNEY MAPPING

ADOPT A JOURNEY-BASED APPROACH

CloudCherry is the first Voice of Customer solution to adopt a journey-based approach to customer experience in banking.

We help banks map customer journeys across multiple touchpoints – online banking, mobile banking, in-branch and more - and capture real-time data to precisely understand customer behavioral trends.

ADOPT <span>A JOURNEY-BASED APPROACH</span>
MAP MACRO AND MICRO JOURNEYS

Map micro and macro journeys that your customers take to record every single customer interaction. Switch from macro to micro journeys to investigate how your bank can handle interactions more tactfully.

Get a clear understanding of how the customer perceives his/her experience with your bank across various stages of the journey.

MAP <span>MACRO AND MICRO JOURNEYS</span>
DISCOVER PAIN POINTS THROUGH JOURNEY ANALYTICS

CloudCherry's Journey Builder solution enables banks to not just build end-to-end customer journeys but also identify the inhibitors of a smooth omni-channel experience.

Find out why customers take too long to make payments, set accounts, or get an issue resolved with a service rep. Uncover pain points related to specific customer actions that happen across multiple channels.

DISCOVER <span>PAIN POINTS THROUGH JOURNEY ANALYTICS </span>

PREDICTIVE INSIGHTS

PREDICT CUSTOMER BEHAVIOUR WITH WHAT-IF SCENARIOS

CloudCherry goes beyond telling you what customers want today. Use what-if scenarios to predict financial returns of customer experience strategies.

What is the incremental revenue you gain by working on 'customer requests handling time' and improve it by 15%? View different scenarios to prioritize and drive investments that positively impact customer experience.

PREDICT CUSTOMER BEHAVIOUR <span>WITH WHAT-IF SCENARIOS</span>
DERIVE CORRELATIONS BETWEEN DRIVERS OF LOYALTY

With CloudCherry, leverage path analysis to identify critical drivers of customer loyalty, understand the correlations between them and establish causation.

Does 'staff behavior' have the maximum correlation with high NPS ratings? What factors drive higher staff behavior ratings? Anticipate churn and proactively address customer issues with our churn predictor solution.

DERIVE <span> CORRELATIONS BETWEEN DRIVERS OF LOYALTY </span>
DISCOVER CUSTOMER SENTIMENT WITH DEEP LEARNING

CloudCherry helps banks use deep learning and machine learning to analyze sentiment behind customer conversations. Monitor customer reviews on social platforms and comments on open-text responses to bucket the sentiment as positive, negative, or neutral.

Choose between various technologies - IBM Watson, Azure ML and CloudCherry’s own proprietary deep-learning algorithm - for customer sentiment analysis.

DISCOVER <span>CUSTOMER SENTIMENT WITH DEEP LEARNING </span>

OMNI-CHANNEL FRAMEWORK

RUN UNLIMITED SURVEYS ACROSS MULTIPLE TOUCHPOINTS

CloudCherry empowers banks to run any number of customer surveys across various touchpoints. Leverage website, email, IVR, tablet, in-app, or pop-up surveys to engage with customers and collect contextual feedback.

Our omni-channel framework enables customer experience heads to work with larger data sets to derive actionable insights.

RUN <span>UNLIMITED SURVEYS ACROSS MULTIPLE TOUCHPOINTS </span>
BRING DATA INTO A CENTRALIZED PLATFORM

The feedback collected across CloudCherry's engagement channels is brought into a centralized dashboard. It enables banks to look at customer data holistically, create effective omni-channel experiences, and seamlessly integrate digital (website, online banking) and physical channels (branches, contact centers).

This also eliminates silos and the need to manually bring data from different touchpoints together.

BRING <span>DATA INTO A CENTRALIZED PLATFORM </span>
CUSTOMIZEOMNI-CHANNEL SURVEYS ON QUESTIONNAIRE BUILDER

CloudCherry allows banks to create and customize omni-channel surveys on its Questionnaire Builder. Select from different question types (ratings, multiple-choice, yes/no, etc.), set flexible conditions for questions and assign tags to questions.

Use our drag-and-drop feature to effortlessly create, modify, delete, and reorder questions.

CUSTOMIZE<span>OMNI-CHANNEL SURVEYS ON QUESTIONNAIRE BUILDER</span>

FLEXIBLE INTEGRATIONS

GET A HOLISTIC VIEW OF THE CUSTOMER

With CloudCherry, banks can easily integrate experiential customer data with different exclusive data sets - behavioral, transactional, observational, and experiential – into a single platform.

Our integrations help sales, marketing and CX teams generate deeper insights and also build organizational alignment around the customer experience.

GET <span>A HOLISTIC VIEW OF THE CUSTOMER</span>
DRIVE EFFECTIVE LOOP CLOSURE

CloudCherry empowers banks to action customer feedback through integrations. Drive effective feedback loop closure by integrating with your CRM or ticketing platform.

Raise customer responses as tickets, assign them to agents who then initiate follow ups and close the feedback loop.

DRIVE <span>EFFECTIVE LOOP CLOSURE</span>
RUN PERSONALIZED MARKETING CAMPAIGNS

Our integrations help banks drive their marketing efforts. Integrate with various leading marketing platforms to create contextual marketing campaigns for different customer groups.

Extract data on customer groups from CloudCherry, export it to your marketing platform and run personalized campaigns on deals, offers, and more.

RUN <span>PERSONALIZED MARKETING CAMPAIGNS </span>
LEARN MORE ABOUT IMPROVING CX IN THE

BANKING SECTOR

CHOOSE THE BEST SOLUTION FOR YOUR

BANK

Our comprehensive Customer Experience Management solution enables banks to design end-to-end customer journeys. Readily derive a holistic view of the customer to deliver consistent experiences across multiple touchpoints such as mobile, Internet, contact center and branches. Increase customer loyalty, identify more cross-sell and up-sell opportunities, and focus on creating customer relationships that build trust and increase customer lifetime value.

CUSTOMER EXPERIENCE MANAGEMENT

CloudCherry’s Customer Feedback Management solution enables banks to run unlimited surveys across multiple touchpoints to capture customer feedback. Monitor key performance metrics and get real-time alerts on feedback to address customer issues proactively. Leverage insights from multiple channels – website, branches, contact centers, and more – to rectify gaps along the customer journey, and identify the key drivers of customer loyalty, retention and advocacy.

CUSTOMER FEEDBACK MANAGEMENT

Our Voice of Customer solution places customers' feedback at the heart of your organization. Engage with customers across different channels and close the feedback loop intelligently and on time. Generate reports to understand customer sentiment towards your offerings - loans, insurance policies and more. Align your entire organization around an integrated view of customer experience with individual scorecards and goals to drive strategic improvements.

VOICE OF CUSTOMER
SEAMLESS READY-TO-GO

INTEGRATIONS

INTEGRATIONS INTEGRATIONS
DELIGHTING

MILLIONS

The dashboard is incredible. No more manual manipulation of data for analysis. The CloudCherry team is incredibly professional and hard working. They are willing to work with us to provide us with the exact tool we want. This product is highly customizable which is what we were looking for.

Melissa Crowe | Senior Director, Quality & Business Continuity

Desert Schools Federal Credit Union
Our Success Story with Desert Schools

Find out how Arizona’s largest CU transformed member experience by automating feedback management

Our Success Story with HDFC

Discover how one of India's leading banks leveraged insights to optimize transactions

Desert Schools Federal Credit Union

The dashboard is incredible. No more manual manipulation of data for analysis. The CloudCherry team is incredibly professional and hard working. They are willing to work with us to provide us with the exact tool we want. This product is highly customizable which is what we were looking for.

Melissa Crowe | Senior Director, Quality & Business Continuity

Our Success Story with Desert Schools

Find out how Arizona’s largest CU transformed member experience by automating feedback management

Our Success Story with HDFC

Discover how one of India's leading banks leveraged insights to optimize transactions

GET STARTED WITH THE CX JOURNEY IN

THE BANKING SECTOR

CloudCherry’s Customer Experience Management platform helps banks collate feedback, monitor customer experiences and enhance key loyalty metrics.
CloudCherry Clients CloudCherry Clients CloudCherry Clients CloudCherry Clients CloudCherry Clients CloudCherry Clients

SUPPORTED

BY
Cisco Microsoft Salesforce Capilary

Trusted

By
G2 Growd GeoTrust