Give your members a delightful experience. Because family always deserves the best!

CloudCherry's Member Experience Platform is an Easy, Cost-Effective and Powerful means to listen to members and engage with them seamlessly.

Take Control of YOUR Member Journey

Customer Journey Map Customer Journey Map
Discovery
What is the first impression that we are giving potential members?
How do we track experience for prospects?
  • Collect feedback via website & pop-up microsurveys
  • Use powerful metrics like NPS, CSAT and CES
  • Listen actively on Social Media to understand what your prospects are saying!
Sign On
How do I find out the driving factors for members to sign up with us?
Can I drill down into the experience during registration and on-boarding?
  • Use Email or SMS feedback surveys after sign on
  • Measure NPS for sign-on to understand pain points
  • Monitor and classify sentiment of text feedback automatically.
First Time Usage
How do I understand expectations of members who use our services for the first time at our branches?
How do members perceive their first Mobile Banking experience?
  • Feedback via tablets at branches
  • Track NPS & drill down into feedback to get actionable insights
  • Engage with your members, follow up on their feedback and understand them better!
Continued Relationship
Is it possible to identify the factors that lead to churn and reduce it?
I need metrics to assess call center executive performance on satisfying members?
  • Analyze real time metrics on our centralized dashboard
  • Regular NPS and CSAT surveys via Email to monitor member journey
  • Ensure a consistent member experience through our real-time insights and customizable views.

WHY CLOUDCHERRY IS BEST SUITED FOR Your Credit Union

  • Track and improve Net Promoter Score® in real time
  • Collect member feedback across 17+ channels
  • Get a holistic view of member data on a centralized dashboard
  • Drill down into data to unravel insights and trends about your members
  • Close the feedback loop through an effective ticketing system
CloudCherry’s dashboard is incredible! No more manual manipulation of data for analysis. This product is highly customizable which is what we were looking for. Moreover, the CloudCherry team is incredibly professional and hard working. They are willing to work with us to provide us with the exact tool we want.
Melissa Crowe

Melissa Crowe

Senior Director, Quality & Business Continuity, Desert Schools Federal Credit Union
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The Ultimate Customer Experience Guide

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