Is the customer experience you offer reaping dividends, or resulting in losses?

CloudCherry's Customer Experience Platform is an Easy, Cost-Effective and Powerful means to listen to customers and engage with them seamlessly.

Take Control of your Customer Journey

Customer Journey Map Customer Journey Map
Discovery
We need feedback on our website from customers.
How do we track feedback on sales made over the phone?
  • Collect feedback via website & pop-up microsurveys.
  • Direct customers after a call to an automated IVR survey.
  • Listen actively on Social Media to understand what your prospects are saying!
Select and Signon
How do I understand the expectations of customers from Mobile Banking?
How do customers evaluate our offers and choose us over others?
  • Feedback via in-app surveys for Mobile Banking experience.
  • Measure on-boarding NPS and CES to understand pain points.
  • Engage with your customers, follow up on their feedback and understand them better.
First Time Usage
First impression is a moment of truth. Are we delivering up to customer expectation?
Can I drill down into the experience during registration and on-boarding?
  • Use Email or SMS surveys after first time usage.
  • Monitor and classify sentiment of text feedback automatically.
  • Setup notifications for dissatisfied customers and act on feedback in real-time!
Continued Relationship
Why do customers decide to leave us?
Are my current customers promoting or bashing us to the outside world?
  • Analyze real-time metrics on our centralized dashboard.
  • Ensure a consistent customer experience through our real-time insights and customizable views.
  • Set up exit surveys for customers who choose to leave you.

WHY CLOUDCHERRY IS BEST SUITED FOR Financial Services

  • Track and improve Net Promoter Score® in real time
  • Collect customer feedback across 17+ channels
  • Get a holistic view of customer data on a centralized dashboard
  • Drill down into data to unravel insights and trends about your customers
  • Close the feedback loop through an effective ticketing system
CloudCherry’s dashboard is incredible! No more manual manipulation of data for analysis. This product is highly customizable which is what we were looking for. Moreover, the CloudCherry team is incredibly professional and hard working. They are willing to work with us to provide us with the exact tool we want.
Melissa Crowe

Melissa Crowe

Senior Director, Quality & Business Continuity, Desert Schools Federal Credit Union
child

The Ultimate Customer Experience Guide

Download E-book Now!