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Cloudcherry Is The Perfect Cx Solution For Your Organization

Create Surveys Effortlessly On Our Questionnaire Builder

Creating surveys is now simple, easy and delightful. Use our Questionnaire Builder to customize surveys in no time, and and use our drag-and-drop functionality to dynamically add, remove, modify or reorder questions.

Include various question types - rating type, multiple-choice, Yes/No, open-text, and more – to collect feedback on every aspect of the customer’s experience and create different questionnaire flows for different customer groups.

Create Surveys Effortlessly <Span>On Our Questionnaire Builder</Span>

Run SurveysAcross Multiple Touchpoints

Our omni-channel framework allows organizations to collect customer feedback across multiple touchpoints. Leverage up to 17 physical and digital channels to find out what customers are saying about your organization.

Ensure that you are always available for the customer. Use our direct feedback channels such as Email, SMS, Website, Smart Devices, and Pop-up surveys or indirect channels such as Social Listening that allows you to monitor customer conversations and bucket customer sentiment.

Run Surveys<Span>Across Multiple Touchpoints</Span>

Design Multiple Touchpoints To Collect Feedback

All feedback collected across different touchpoints and channels is stored in a centralized dashboard. This allows you to view customer feedback holistically and craft more powerful organization-wide strategies.

Our omni-channel surveys eliminate the siloed approach towards collecting and analyzing customer data. Bring together feedback from various functions such as Marketing, Sales, Product, and more, to understand the complete customer journey.

Design <Span>Multiple Touchpoints To Collect Feedback</Span>

Adopt A Journey-Based Approach To Cx

We help organizations adopt a journey-based approach to customer experience. Capture real-time omni-channel customer data along the journey to proactively monitor changing customer expectations and needs.

Understand how, when and where customers interact with your organization and analyze what drives engagement and purchases across the journey at key touchpoints.

Adopt <Span>A Journey-Based Approach To Cx </Span>

Analyze Micro And Macro Journeys

Every interaction plays a role in shaping the customer’s perception of your organization. Which is why we equip organizations to understand every single interaction, and flexibly switch between macro and micro journeys to investigate experiences at a granular level.

Compare various customer groups and their journeys to understand differences and inconsistencies in experiences. Gain tangible insights at each stage with recommendations on customer likes/dislikes, and how to improve loyalty and retention rates.

Analyze <Span>Micro And Macro Journeys </Span>

Address Critical Painpoints Along The Customer Journey

Identify inhibitors of a smooth experience across various touchpoints. This enables organizations to not just build seamless end-to-end customer journeys but also create experiences that are delightful and build the customer’s trust in your brand.

Understand why do customers drop off at the billing section, when navigating through your mobile app, or while on a call. Our Journey Builder helps uncover pain points related to specific customer actions and address them to consistently deliver delight.

Address Critical Painpoints<Span> Along The Customer Journey</Span>

Understand Financial Linkages Through Predictive Analytics

CloudCherry goes beyond helping create your today’s customer experience and engagement strategy. Our predictive and prescriptive analytics directs organizations to create proactive action plans by building various what-if scenarios.

What if you work on ‘staff efficiency’ and improve it by 15%? What is the incremental revenue you are likely to gain from this? View the potential financial impact of all future investments and use this insight to prioritize strategies.

Understand Financial Linkages <Span>Through Predictive Analytics</Span>

Use Path Analysis To Create Cx Improvement Plans

What are the core drivers (store ambience, website experience, or staff efficiency, for instance) of CX in your organization? Use Path Analysis to identify these drivers, draw correlations between them and then establish causation to create strategies aligned with customer centricity.

Does staff efficiency have the maximum correlation with high CSAT ratings? What factors drive a high staff efficiency rating? Moreover, anticipate customer churn and predict how customers will react when the relationship with the brand is tested.

Use Path Analysis To <Span>Create Cx Improvement Plans</Span>

Discover Customer Sentiment Through Text Analytics

Tap into deep learning and machine learning to identify, analyze and bucket customer sentiment. Track customer comments, reviews on social platforms, online forums and open-text responses in order to classify the sentiment behind conversations as positive, negative, or neutral.

Choose between IBM Watson, Azure ML, and CloudCherry’s own proprietary deep learning algorithm to run real-time customer sentiment analysis.

Discover Customer Sentiment <Span>Through Text Analytics</Span>

Close The Loop On Feedback Intelligently

We empower organizations to not just collect customer feedback but action it consistently. By integrating with your ticketing or CRM platform, close the loop on feedback and increase loyalty and retention rates.

Raise customer responses as tickets, assign them to agents who then initiate follow ups and close the feedback loop. In addition, organizations can also drive organization-wide customer-centric change based on insights garnered from customer tickets.

Close The <Span>Loop On Feedback Intelligently</Span>

Single View Of All Customer Interactions

Our flexible integrations enable you to bring together experiential, transactional, behavioral and observational customer data into a centralized platform to get a holistic view of all customer interactions.

Integrate with various CRM, Loyalty, Marketing, Ticketing and Contact Center solutions to build organizational alignment around CX - right from the top management to the frontline staff - and make the Voice of Customer an integral part of strategic decision making.

Single View Of <Span>All Customer Interactions</Span>

Set Personalized Dashboards And Metrics

We believe that the best way to improve something is by continuously measuring it. Which is why we empower organizations to set, track and monitor specific metrics such as NPS, CSAT and CES, across different touchpoints for different departments.

Be it a store manager or the Chief Operating Officer, they get to view personalized CX goals and dashboards related to their roles and their teams. Also, compare performances across different locations, stores, or touchpoints, to identify and address painpoints along customer journey.

Set <Span>Personalized Dashboards And Metrics</Span>

Omni-Channel Surveys

Create Surveys Effortlessly On Our Questionnaire Builder

Creating surveys is now simple, easy and delightful. Use our Questionnaire Builder to customize surveys in no time, and and use our drag-and-drop functionality to dynamically add, remove, modify or reorder questions.

Include various question types - rating type, multiple-choice, Yes/No, open-text, and more – to collect feedback on every aspect of the customer’s experience and create different questionnaire flows for different customer groups.

Create Surveys Effortlessly <Span>On Our Questionnaire Builder</Span>

Run SurveysAcross Multiple Touchpoints

Our omni-channel framework allows organizations to collect customer feedback across multiple touchpoints. Leverage up to 17 physical and digital channels to find out what customers are saying about your organization.

Ensure that you are always available for the customer. Use our direct feedback channels such as Email, SMS, Website, Smart Devices, and Pop-up surveys or indirect channels such as Social Listening that allows you to monitor customer conversations and bucket customer sentiment.

Run Surveys<Span>Across Multiple Touchpoints</Span>

Design Multiple Touchpoints To Collect Feedback

All feedback collected across different touchpoints and channels is stored in a centralized dashboard. This allows you to view customer feedback holistically and craft more powerful organization-wide strategies.

Our omni-channel surveys eliminate the siloed approach towards collecting and analyzing customer data. Bring together feedback from various functions such as Marketing, Sales, Product, and more, to understand the complete customer journey.

Design <Span>Multiple Touchpoints To Collect Feedback</Span>

Customer Journey Mapping

Adopt A Journey-Based Approach To Cx

We help organizations adopt a journey-based approach to customer experience. Capture real-time omni-channel customer data along the journey to proactively monitor changing customer expectations and needs.

Understand how, when and where customers interact with your organization and analyze what drives engagement and purchases across the journey at key touchpoints.

Adopt <Span>A Journey-Based Approach To Cx </Span>

Analyze Micro And Macro Journeys

Every interaction plays a role in shaping the customer’s perception of your organization. Which is why we equip organizations to understand every single interaction, and flexibly switch between macro and micro journeys to investigate experiences at a granular level.

Compare various customer groups and their journeys to understand differences and inconsistencies in experiences. Gain tangible insights at each stage with recommendations on customer likes/dislikes, and how to improve loyalty and retention rates.

Analyze <Span>Micro And Macro Journeys </Span>

Address Critical Painpoints Along The Customer Journey

Identify inhibitors of a smooth experience across various touchpoints. This enables organizations to not just build seamless end-to-end customer journeys but also create experiences that are delightful and build the customer’s trust in your brand.

Understand why do customers drop off at the billing section, when navigating through your mobile app, or while on a call. Our Journey Builder helps uncover pain points related to specific customer actions and address them to consistently deliver delight.

Address Critical Painpoints<Span> Along The Customer Journey</Span>

Predictive Analytics

Understand Financial Linkages Through Predictive Analytics

CloudCherry goes beyond helping create your today’s customer experience and engagement strategy. Our predictive and prescriptive analytics directs organizations to create proactive action plans by building various what-if scenarios.

What if you work on ‘staff efficiency’ and improve it by 15%? What is the incremental revenue you are likely to gain from this? View the potential financial impact of all future investments and use this insight to prioritize strategies.

Understand Financial Linkages <Span>Through Predictive Analytics</Span>

Use Path Analysis To Create Cx Improvement Plans

What are the core drivers (store ambience, website experience, or staff efficiency, for instance) of CX in your organization? Use Path Analysis to identify these drivers, draw correlations between them and then establish causation to create strategies aligned with customer centricity.

Does staff efficiency have the maximum correlation with high CSAT ratings? What factors drive a high staff efficiency rating? Moreover, anticipate customer churn and predict how customers will react when the relationship with the brand is tested.

Use Path Analysis To <Span>Create Cx Improvement Plans</Span>

Discover Customer Sentiment Through Text Analytics

Tap into deep learning and machine learning to identify, analyze and bucket customer sentiment. Track customer comments, reviews on social platforms, online forums and open-text responses in order to classify the sentiment behind conversations as positive, negative, or neutral.

Choose between IBM Watson, Azure ML, and CloudCherry’s own proprietary deep learning algorithm to run real-time customer sentiment analysis.

Discover Customer Sentiment <Span>Through Text Analytics</Span>

Dynamic Integrations & Views

Close The Loop On Feedback Intelligently

We empower organizations to not just collect customer feedback but action it consistently. By integrating with your ticketing or CRM platform, close the loop on feedback and increase loyalty and retention rates.

Raise customer responses as tickets, assign them to agents who then initiate follow ups and close the feedback loop. In addition, organizations can also drive organization-wide customer-centric change based on insights garnered from customer tickets.

Close The <Span>Loop On Feedback Intelligently</Span>

Single View Of All Customer Interactions

Our flexible integrations enable you to bring together experiential, transactional, behavioral and observational customer data into a centralized platform to get a holistic view of all customer interactions.

Integrate with various CRM, Loyalty, Marketing, Ticketing and Contact Center solutions to build organizational alignment around CX - right from the top management to the frontline staff - and make the Voice of Customer an integral part of strategic decision making.

Single View Of <Span>All Customer Interactions</Span>

Set Personalized Dashboards And Metrics

We believe that the best way to improve something is by continuously measuring it. Which is why we empower organizations to set, track and monitor specific metrics such as NPS, CSAT and CES, across different touchpoints for different departments.

Be it a store manager or the Chief Operating Officer, they get to view personalized CX goals and dashboards related to their roles and their teams. Also, compare performances across different locations, stores, or touchpoints, to identify and address painpoints along customer journey.

Set <Span>Personalized Dashboards And Metrics</Span>
The Proven Approach For Organizations To

Drive Profitability

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Choose The Best Solution For Your Organization

Our comprehensive Customer Experience Management solution enables organizations to design end-to-end omni-channel customer journeys. Readily create a holistic view of the customer across various digital and physical touchpoints – website, mobile app, in-store, contact centers, and more. Make use of predictive insights to understand the levers of customer experience, create what-if scenario models, and establish ROI linkage to decide on strategic investments that improve loyalty and satisfaction.

Customer Experience Management

CloudCherry’s Customer Feedback Management solution helps organizations run unlimited surveys across multiple touchpoints to capture feedback data. Monitor key performance metrics like Net Promoter Score and Customer Satisfaction Score and get real-time alerts on feedback to tackle customer churn. Monitor real-time customer trends across different stores, departments, locations, and compare them to take necessary action. Integrate with third-party systems to make Voice of Customer data an integral part of decision making.

Customer Feedback Management

Our Voice of Customer solution places customers' feedback at the heart of your organization. Close the feedback loop intelligently on time through ready-to-go integrations with third-party platforms and monitor KPIs for differentt teams to track CX performance across the organization. Generate detailed CX reports to understand customer sentiment towards quality and variety of offerings, store ambience, website experience and more. Align the entire organization around an integrated view of customer experience with individual scorecards and goals to drive continuous improvements.

Voice Of Customer
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Seamless Ready-To-Go

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Delighting Millions

The CloudCherry CX platform allowed us to collect feedback in real time, doing away with the cumbersome mystery shopping audits. I saw the commitment of CloudCherry as a partner as they were willing to customise the solution based on PUMA’s needs and improve the platform based on our feedback, which was very important for us in a dynamic retail environment.

Jerome Rouch-Sirech | Head of Retail (SEA)

PUMA
Our Success Story with PUMA

The leading sports brand saw significant improvements in their NPS and several other key metrics with CloudCherry

The Data Science of CEM handbook

Manage customer experiences efficiently with our Data Science of CEM guide

PUMA

The CloudCherry CX platform allowed us to collect feedback in real time, doing away with the cumbersome mystery shopping audits. I saw the commitment of CloudCherry as a partner as they were willing to customise the solution based on PUMA’s needs and improve the platform based on our feedback, which was very important for us in a dynamic retail environment.

Jerome Rouch-Sirech | Head of Retail (SEA)

Our Success Story with PUMA

The leading sports brand saw significant improvements in their NPS and several other key metrics with CloudCherry

The Data Science of CEM handbook

Manage customer experiences efficiently with our Data Science of CEM guide

Get Started With Your

Customer Experience Program

CloudCherry, a leading Voice of Customer solution, helps organizations track customer experience in real-time, map omni-channel customer journeys, track key metrics and ultimately drive profitability.

Trusted By

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Integrated With

Cisco Microsoft Salesforce Capilary
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