DELIVERING THE BEST

PATIENT EXPERIENCE

IN HEALTHCARE BY LEVERAGING FEEDBACK
ENABLING GLOBAL HEALTHCARE ORGANIZATIONS TO

DELIVER DELIGHT

ADOPT A JOURNEY-BASED APPROACH TO PATIENT EXPERIENCE

CloudCherry helps healthcare organizations adopt a journey-based approach to managing patient experience. Capture real-time feedback from your patients across their journey, right from the consultation to post-treatment stages, to track their evolving expectations.

Find out what patients expect from , and other staff at different stages of their journey and formulate action plans that meet their needs. Identify the levers of student experience and ensure that every touchpoint is optimized to deliver delight.

ADOPT A JOURNEY-BASED APPROACH <span>TO PATIENT EXPERIENCE</span>
OPTIMIZE MICRO AND MACRO JOURNEYS

Every interaction that patients have with you plays a crucial role in shaping their perception of you. Which is why we provide healthcare organizations the ability to flexibly switch between macro and micro student journeys, and investigate experiences.

Be it a consultation experience, or an online appointment booking, analyze journeys to understand inconsistencies in experiences. Compare different patient groups and gain actionable insights at each stage with recommendations on patient likes/dislikes, how to improve patient loyalty, retention, and more.

OPTIMIZE <span>MICRO AND MACRO JOURNEYS</span>
ADDRESS CRITICAL PAINPOINTS ALONG THE JOURNEY

With our Journey Builder, health won’t just be able to build end-to-end guest journeys but also identify exactly where, when and how along the journey do students face friction, and need assistance. Is there an issue with the accommodation in campus? Or is there a problem with quality of research facilities?

Derive ready actionable insights from patient feedback with our journey-based approach to student experience. Proactively uncover and address critical pain points, and consistently deliver delight.

ADDRESS <span>CRITICAL PAINPOINTS ALONG THE JOURNEY</span>
CREATE SURVEYS EFFORTLESSLY ON OUR QUESTIONNAIRE BUILDER

Our Questionnaire Builder helps healthcare organizations create and customize patient surveys in no time. Select from different question types – Yes/No, Multiple-Choice, Rating, Open-text, and more – and create unlimited surveys for different patient groups and phases of the patient journey.

Use our drag-and-drop functionality to easily add, delete, reorder or edit questions. Insert triggers and conditions to create different questionnaire flows based on the responses received from patients.

CREATE SURVEYS EFFORTLESSLY ON <span>OUR QUESTIONNAIRE BUILDER</span>
USE MULTIPLE TOUCHPOINTS AND CHANNELS TO LISTEN TO YOUR PATIENTS

Collect patient feedback across 17 different physical and digital touchpoints. Use our omni-channel surveys to constantly engage with patients and understand their needs, and ensure that you are always proactively listening to what they have to say.

Take advantage of channels such as Email, Website, Smart Devices, QR codes, IVR, Chatbots, Pop-up surveys and more to monitor patient experience dynamically. CloudCherry's omni-channel framework allows you to collect feedback from students across multiple touchpoints in your hospital or clinic.

USE MULTIPLE TOUCHPOINTS AND CHANNELS <span>TO LISTEN TO YOUR PATIENTS</span>
CENTRALIZE PATIENT FEEDBACK FROM VARIOUS CHANNELS

Patient feedback collected through our omni-channel surveys is sent to a centralized dashboard in real-time. Be it the survey form during the first consultation, or the Email survey sent post a treatment, all data is combined and analyzed in an aggregated manner.

Eliminate silos and view patient experience holistically on CloudCherry’s platform. This, in turn, helps create a consistence and seamless patient journey right from appointment booking and consultation to treatment and post-treatment.

CENTRALIZE <span>PATIENT FEEDBACK FROM VARIOUS CHANNELS</span>
CREATE WHAT-IF SCENARIOS WITH PREDICTIVE ANALYTICS

Go beyond knowing what your patient needs are for today. Leverage our platform’s predictive and prescriptive analytics to anticipate pain points, predict patient behavior and proactively address critical issues.

Run what-if scenarios to map the financial impact of future policies and processes in your institution. What is the impact of improving ‘quality of research’ by 15%? Comparing various what-if scenarios will aid in prioritizing investments.

CREATE WHAT-IF SCENARIOS <span>WITH PREDICTIVE ANALYTICS</span>
USE PATH ANALYSIS TO IDENTIFY THE DRIVERS OF PATIENT EXPERIENCE

What are the factors that contribute to patient experience? Healthcare organizations can identify the underlying factors (treatment quality, ambience, or range of facilities, for instance) that influence patience experience, understand correlations between them and then establish causation.

Does treatment quality have the maximum correlation with high NPS ratings? What are the factors that add to a high treatment quality rating? Get ground-breaking insights on how various aspects of the patient experience impact each other and use this insight to create more delightful experiences.

USE PATH ANALYSIS TO <span>IDENTIFY THE DRIVERS OF PATIENT EXPERIENCE</span>
DISCOVER PATIENT SENTIMENT WITH DEEP LEARNING

Leverage deep learning and machine learning to uncover sentiment behind conversations that patients or prospective patients have about your healthcare organization. Track comments on social platforms, review sites, other third-party sites, and open-text responses and bucket the sentiment as positive, negative, or neutral.

Choose between Microsoft Azure ML, IBM Watson, and CloudCherry’s own proprietary deep learning algorithm to analyze sentiment from open-ended comments.

DISCOVER PATIENT SENTIMENT <span>WITH DEEP LEARNING</span>
ADDRESS PATIENT FEEDBACK IN REAL-TIME

With CloudCherry’s real-time patient experience platform, stay on top of your patients' needs at all times. Be alerted of negative feedback and take action immediately. You can also set alerts for positive feedback to identify staff or doctors whom patients recommend, and recognize and reward them.

Set dynamic triggers in patient surveys. For instance, get notified in real-time for when a patient rates the overall experience less than 5 out of 10 with the alert being sent to the the concerned department who can then look into the issue.

ADDRESS PATIENT FEEDBACK <span>IN REAL-TIME</span>
SET ALERTS FOR MULTIPLE TEAMS ACROSS TOUCHPOINTS

Set real-time alerts on patient feedback at multiple touchpoints for multiple teams in order to proactively identify unhappy patients and resolve their issues on time.

Our customizable notifications engine allows you to create unlimited notifications across multiple channels. The alerts can then be disseminated to different teams and employees – support agents, housekeeping heads, and more.

SET ALERTS FOR <span>MULTIPLE TEAMS ACROSS TOUCHPOINTS</span>
CREATE PERSONALIZED DASHBOARDS AND SCORECARDS

We make sure that every employee in your organization, right from the reception staff to the doctors and the nurses, are empowered with the right set of insights to enhance patient experience within their capabilities.

Create dynamic views for different teams, and set and track specific KPIs around NPS, Patient Satisfaction, etc. Also, compare performances across different locations, teams, or touchpoints, to precisely identify shortcomings and fix issues proactively.

CREATE <span>PERSONALIZED DASHBOARDS AND SCORECARDS</span>

PATIENT JOURNEY MAPPING

ADOPT A JOURNEY-BASED APPROACH TO PATIENT EXPERIENCE

CloudCherry helps healthcare organizations adopt a journey-based approach to managing patient experience. Capture real-time feedback from your patients across their journey, right from the consultation to post-treatment stages, to track their evolving expectations.

Find out what patients expect from , and other staff at different stages of their journey and formulate action plans that meet their needs. Identify the levers of student experience and ensure that every touchpoint is optimized to deliver delight.

ADOPT A JOURNEY-BASED APPROACH <span>TO PATIENT EXPERIENCE</span>
OPTIMIZE MICRO AND MACRO JOURNEYS

Every interaction that patients have with you plays a crucial role in shaping their perception of you. Which is why we provide healthcare organizations the ability to flexibly switch between macro and micro student journeys, and investigate experiences.

Be it a consultation experience, or an online appointment booking, analyze journeys to understand inconsistencies in experiences. Compare different patient groups and gain actionable insights at each stage with recommendations on patient likes/dislikes, how to improve patient loyalty, retention, and more.

OPTIMIZE <span>MICRO AND MACRO JOURNEYS</span>
ADDRESS CRITICAL PAINPOINTS ALONG THE JOURNEY

With our Journey Builder, health won’t just be able to build end-to-end guest journeys but also identify exactly where, when and how along the journey do students face friction, and need assistance. Is there an issue with the accommodation in campus? Or is there a problem with quality of research facilities?

Derive ready actionable insights from patient feedback with our journey-based approach to student experience. Proactively uncover and address critical pain points, and consistently deliver delight.

ADDRESS <span>CRITICAL PAINPOINTS ALONG THE JOURNEY</span>

OMNI-CHANNEL ENGAGEMENT

CREATE SURVEYS EFFORTLESSLY ON OUR QUESTIONNAIRE BUILDER

Our Questionnaire Builder helps healthcare organizations create and customize patient surveys in no time. Select from different question types – Yes/No, Multiple-Choice, Rating, Open-text, and more – and create unlimited surveys for different patient groups and phases of the patient journey.

Use our drag-and-drop functionality to easily add, delete, reorder or edit questions. Insert triggers and conditions to create different questionnaire flows based on the responses received from patients.

CREATE SURVEYS EFFORTLESSLY ON <span>OUR QUESTIONNAIRE BUILDER</span>
USE MULTIPLE TOUCHPOINTS AND CHANNELS TO LISTEN TO YOUR PATIENTS

Collect patient feedback across 17 different physical and digital touchpoints. Use our omni-channel surveys to constantly engage with patients and understand their needs, and ensure that you are always proactively listening to what they have to say.

Take advantage of channels such as Email, Website, Smart Devices, QR codes, IVR, Chatbots, Pop-up surveys and more to monitor patient experience dynamically. CloudCherry's omni-channel framework allows you to collect feedback from students across multiple touchpoints in your hospital or clinic.

USE MULTIPLE TOUCHPOINTS AND CHANNELS <span>TO LISTEN TO YOUR PATIENTS</span>
CENTRALIZE PATIENT FEEDBACK FROM VARIOUS CHANNELS

Patient feedback collected through our omni-channel surveys is sent to a centralized dashboard in real-time. Be it the survey form during the first consultation, or the Email survey sent post a treatment, all data is combined and analyzed in an aggregated manner.

Eliminate silos and view patient experience holistically on CloudCherry’s platform. This, in turn, helps create a consistence and seamless patient journey right from appointment booking and consultation to treatment and post-treatment.

CENTRALIZE <span>PATIENT FEEDBACK FROM VARIOUS CHANNELS</span>

PREDICTIVE ANALYTICS

CREATE WHAT-IF SCENARIOS WITH PREDICTIVE ANALYTICS

Go beyond knowing what your patient needs are for today. Leverage our platform’s predictive and prescriptive analytics to anticipate pain points, predict patient behavior and proactively address critical issues.

Run what-if scenarios to map the financial impact of future policies and processes in your institution. What is the impact of improving ‘quality of research’ by 15%? Comparing various what-if scenarios will aid in prioritizing investments.

CREATE WHAT-IF SCENARIOS <span>WITH PREDICTIVE ANALYTICS</span>
USE PATH ANALYSIS TO IDENTIFY THE DRIVERS OF PATIENT EXPERIENCE

What are the factors that contribute to patient experience? Healthcare organizations can identify the underlying factors (treatment quality, ambience, or range of facilities, for instance) that influence patience experience, understand correlations between them and then establish causation.

Does treatment quality have the maximum correlation with high NPS ratings? What are the factors that add to a high treatment quality rating? Get ground-breaking insights on how various aspects of the patient experience impact each other and use this insight to create more delightful experiences.

USE PATH ANALYSIS TO <span>IDENTIFY THE DRIVERS OF PATIENT EXPERIENCE</span>
DISCOVER PATIENT SENTIMENT WITH DEEP LEARNING

Leverage deep learning and machine learning to uncover sentiment behind conversations that patients or prospective patients have about your healthcare organization. Track comments on social platforms, review sites, other third-party sites, and open-text responses and bucket the sentiment as positive, negative, or neutral.

Choose between Microsoft Azure ML, IBM Watson, and CloudCherry’s own proprietary deep learning algorithm to analyze sentiment from open-ended comments.

DISCOVER PATIENT SENTIMENT <span>WITH DEEP LEARNING</span>

REAL-TIME ALERTS AND REPORTING

ADDRESS PATIENT FEEDBACK IN REAL-TIME

With CloudCherry’s real-time patient experience platform, stay on top of your patients' needs at all times. Be alerted of negative feedback and take action immediately. You can also set alerts for positive feedback to identify staff or doctors whom patients recommend, and recognize and reward them.

Set dynamic triggers in patient surveys. For instance, get notified in real-time for when a patient rates the overall experience less than 5 out of 10 with the alert being sent to the the concerned department who can then look into the issue.

ADDRESS PATIENT FEEDBACK <span>IN REAL-TIME</span>
SET ALERTS FOR MULTIPLE TEAMS ACROSS TOUCHPOINTS

Set real-time alerts on patient feedback at multiple touchpoints for multiple teams in order to proactively identify unhappy patients and resolve their issues on time.

Our customizable notifications engine allows you to create unlimited notifications across multiple channels. The alerts can then be disseminated to different teams and employees – support agents, housekeeping heads, and more.

SET ALERTS FOR <span>MULTIPLE TEAMS ACROSS TOUCHPOINTS</span>
CREATE PERSONALIZED DASHBOARDS AND SCORECARDS

We make sure that every employee in your organization, right from the reception staff to the doctors and the nurses, are empowered with the right set of insights to enhance patient experience within their capabilities.

Create dynamic views for different teams, and set and track specific KPIs around NPS, Patient Satisfaction, etc. Also, compare performances across different locations, teams, or touchpoints, to precisely identify shortcomings and fix issues proactively.

CREATE <span>PERSONALIZED DASHBOARDS AND SCORECARDS</span>
HOW CAN HEALTHCARE ORGANIZATIONS EFFEC0TIVELY

DRIVE PROFITABILITY?

CHOOSE THE BEST SOLUTION FOR YOUR

ORGANIZATION

Our comprehensive Patient Experience Management solution enables healthcare organizations to design complete omni-channel patient journeys. Readily derive a holistic view of the patient experience across multiple physical and digital touchpoints – website, email, mobile app, and more. Leverage predictive insights to understand the levers of patient experience, run what-if scenario models, and establish ROI linkage to decide on strategic investments that improve patient loyalty and retention.

PATIENT EXPERIENCE MANAGEMENT

CloudCherry’s Patient Feedback Management solution helps healthcare organizations run surveys across multiple touchpoints to capture patient feedback. Monitor key performance metrics like Net Promoter Score and Patient Satisfaction and get real-time alerts on feedback to address critical patient issues. Track and compare ongoing trends across different locations to formulate necessary action plans. Integrate with third-party systems to make patient feedback an integral part of improvement strategies.

PATIENT FEEDBACK MANAGEMENT

Our Voice of Patient solution places feedback from patients at the heart of your organization. Close the feedback loop on time through flexible integrations with third-party platforms and monitor KPIs for different departments and sections to identify loopholes along the patient journey. Generate timely reports to understand patient sentiment towards quality of ambience, treatment, and more. Align your entire organization around an integrated view of patient experience with individual scorecards and goals to drive strategic improvements.

VOICE OF PATIENT
SEAMLESS READY-TO-GO

INTEGRATIONS

INTEGRATIONS INTEGRATIONS
DELIGHTING

MILLIONS

CloudCherry has drastically improved our turnaround time and has made us realize our philosophy of Patient Satisfaction. We now have access to customer data from all our locations, across the whole country, on a single dashboard. No more retrospective problem resolution. Only proactive service! Life is different since CloudCherry happened to us!

Vinesh Gadhia | Chief Operations Officer

NOVA IVI FERTILITY
Our Success Story with NOVA IVI Fertility

How one of India's largest fertility clinics adopted a proactive approach to customer experience

The Customer Experience Handbook for CXOs

Find out how CXOs can execute a successful Customer Experience Management strategy

NOVA IVI FERTILITY

CloudCherry has drastically improved our turnaround time and has made us realize our philosophy of Patient Satisfaction. We now have access to customer data from all our locations, across the whole country, on a single dashboard. No more retrospective problem resolution. Only proactive service! Life is different since CloudCherry happened to us!

Vinesh Gadhia | Chief Operations Officer

Our Success Story with NOVA IVI Fertility

How one of India's largest fertility clinics adopted a proactive approach to customer experience

The Customer Experience Handbook for CXOs

Find out how CXOs can execute a successful Customer Experience Management strategy

GET STARTED WITH IMPROVING LOYALTY IN YOUR

HEALTHCARE ORGANIZATION

CloudCherry, a leading Patient Experience platform, helps Healthcare Organizations manage patient experience in real-time, map multi-channel patient journeys and drive patient loyalty and satisfaction.
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BY
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Trusted

By
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