Give your patrons an experience that’ll make them come back for seconds!

CloudCherry's Guest Experience Platform is an Easy, Cost-Effective and Powerful means to listen to guests and engage with them seamlessly.

Take Control of your Guest Journey

Customer Journey Map Customer Journey Map
Discovery/Selection
Are we creating a great impression online?
We should know what our customers are saying about us on social media.
  • Collect feedback via website & pop-up microsurveys.
  • Listen actively on Social Media to understand what your prospects are saying!
  • Understand the role of marketing collateral in shaping the customer’s choice.
Reservation
Millennials are most comfortable using mobile. We need to offer a great mobile ordering experience.
It would be great if we can get feedback on our menu from takeaway customers.
  • Collect usability feedback on your mobile app.
  • Take feedback from takeaway customers at the counter using a QR code.
  • Setup Views with specific feedback data that you want to see.
Restaurant Visit
Ratings are okay. But we also need to analyze qualitative statements, they go much deeper into issues.
We keep doing satisfaction surveys. But we don’t have all the information in one place.
  • Monitor and classify sentiment of text feedback automatically.
  • Analyze real time metrics on our centralized dashboard.
  • Open tickets automatically for poor feedback and follow-up.
Home Delivery
I would like to know customer feedback on the new packaging.
It's about involvement. Even on a vacation I must know what customers are saying about us!
  • Customize your survey for a short time period to ask questions that solicit feedback on new initiatives.
  • Access insights from feedback data on our mobile app.
  • Automated scheduled feedback reports delivered to your email.

WHY CLOUDCHERRY IS BEST SUITED FOR Your Restaurant

  • Track and improve Net Promoter Score® in real time
  • Collect patron feedback across 17+ channels
  • Get a holistic view of patron data on a centralized dashboard
  • Drill down into data to unravel insights and trends about your patrons
  • Close the feedback loop through an effective ticketing system
CloudCherry’s dashboard is incredible! No more manual manipulation of data for analysis. This product is highly customizable which is what we were looking for. Moreover, the CloudCherry team is incredibly professional and hard working. They are willing to work with us to provide us with the exact tool we want.
Melissa Crowe

Melissa Crowe

Senior Director, Quality & Business Continuity, Desert Schools Federal Credit Union
child

eBook- Building a successful CEM Program.

Download now!