TURN YOUR CUSTOMERS INTO

BRAND AMBASSADORS

BY CREATING OMNI-CHANNEL EXPERIENCES
ENABLING GLOBAL RETAIL ORGANIZATIONS TO

DELIVER DELIGHT

RUN UNLIMITED SURVEYS ACROSS UNLIMITED TOUCHPOINTS

CloudCherry empowers retail organizations to run unlimited customer surveys across 17 different physical and digital touchpoints. Drive real-time online and offline engagement with customers, collect relevant feedback and track changing expectations of the omni-channel customer.

We ensure that retailers can collate larger data sets by tapping into customer conversations anytime anywhere.

RUN UNLIMITED SURVEYS <span>ACROSS UNLIMITED TOUCHPOINTS </span>
CREATE AND CUSTOMIZE SURVEYS IN REAL-TIME

Create and customize surveys on our Questionnaire Builder in no time. Select from different question types (ratings, yes/no, open-text, etc.), set flexible conditions for questions and assign tags related to locations or touchpoints to questions.

Use our drag-and-drop functionality to easily create, modify, delete, and reorder questions.

CREATE AND CUSTOMIZE <span>SURVEYS IN REAL-TIME </span>
DESIGN MULTIPLE TOUCHPOINTS TO COLLECT FEEDBACK

Drive omni-channel engagement through CloudCherry's various digital and physical touchpoints. Email, website, chatbot, in-app, and pop-up surveys can be used across digital touchpoints while smart devices, QR code, chatbot, IVR surveys are preferred for physical touchpoints.

You can also create your own virtual touchpoint (Raspberry Pi, for example), enabled by our open APIs, to either track customer behavior or trigger surveys basis behavior in interesting ways.

DESIGN <span>MULTIPLE TOUCHPOINTS TO COLLECT FEEDBACK</span>
ADOPT A JOURNEY-BASED APPROACH TO CX

CloudCherry helps retail organizations take a journey-based approach to customer experience. Capture real-time data along the journey to proactively track changing customer expectations.

Understand how, when and where customers interact with your organization and tap into their emotions along the journey to identify levers of customer experience across different touchpoints.

ADOPT <span>A JOURNEY-BASED APPROACH TO CX </span>
PROACTIVELY ADDRESS PAIN POINTS ALONG THE JOURNEY

CloudCherry's Journey Builder solution enables retailers to not just build end-to-end customer journeys but also identify the inhibitors of a smooth experience across various touchpoints. Understand why customers drop off at the billing section, when navigating through your site or while on a call with a customer service rep.

Our journey builder helps uncover pain points related to specific customer actions and address them so that you can consistently deliver delight.

PROACTIVELY <span>ADDRESS PAIN POINTS ALONG THE JOURNEY</span>
ANALYZE MICRO AND MACRO JOURNEYS

Every little interaction plays a role in shaping the customer’s perception of your brand. Which is why we offer retail brands the ability to understand each of those interactions, and flexibly switch between macro and micro journeys to investigate experiences at a granular level.

Compare different customer cohorts and their respective journeys to understand differences in experiences, and other inconsistencies. Gain actionable insights at each stage with recommendations and predictive analysis of what drives financial returns.

ANALYZE <span>MICRO AND MACRO JOURNEYS </span>
GET A HOLISTIC CUSTOMER VIEW THROUGH SEAMLESS INTEGRATIONS

CloudCherry brings retailers simple and seamless integrations to map data between different systems and generate deeper insights. Integrate experiential customer data from CloudCherry with observational, transactional, or behavioral data to get a holistic view of the customer.

This helps create organizational alignment around customer experience, right from the top management to frontline staff.

GET A HOLISTIC CUSTOMER VIEW <span>THROUGH SEAMLESS INTEGRATIONS </span>
CLOSE THE FEEDBACK LOOP WITH EFFECTIVE TICKET MANAGEMENT

CloudCherry empowers retail organizations to action customer feedback. By integrating with your CRM or ticketing platform, drive effective feedback loop closure, higher loyalty and retention rates.

Raise customer responses as tickets, assign them to agents who then initiate follow ups and close the feedback loop. In addition, organizations can also drive organization-wide customer-centric change based on insights from tickets.

CLOSE THE FEEDBACK LOOP <span>WITH EFFECTIVE TICKET MANAGEMENT</span>
CREATE DYNAMIC VIEWS AND SET RELEVANT GOALS

We believe that the best way to improve something is to measure it. And so, we empower retailers to set, track and monitor specific KPIs around NPS, Customer Satisfaction, sales and marketing metrics, etc. Also, create dynamic views for different teams and departments.

Be it a store manager or the chief marketing officer, they get to view metrics relevant to their roles and responsibilities. Compare performances across different locations, stores, or touchpoints, with these dynamic views.

CREATE <span>DYNAMIC VIEWS AND SET RELEVANT GOALS </p>
RUN WHAT-IF SCENARIOS WITH PREDICTIVE ANALYTICS

CloudCherry goes beyond helping create your today's customer experience plan. Leverage our platform's predictive and prescriptive analytics to create a futuristic strategy by building what-if scenarios.

What if you work on 'quality of staff' and improve it by 25%? What is the incremental revenue you gain through this? Retailers can come up with scenarios basis feedback and most importantly, estimate the financial impact of these scenarios, which helps prioritize investments.

RUN <span>WHAT-IF SCENARIOS WITH PREDICTIVE ANALYTICS</span>
TACKLE CUSTOMER CHURN USING CHURN PREDICTOR & PATH ANALYSIS

With CloudCherry, leverage solutions like path analysis to identify critical drivers of customer experience, understand the correlations between them and establish causation.

Does staff efficiency have the maximum correlation with high NPS ratings? What factors drive a high staff rating? Also, use our churn predictor tool to anticipate customer churn and predict how customers will react when the brand relationship is tested.

TACKLE <span>CUSTOMER CHURN USING CHURN PREDICTOR & PATH ANALYSIS</span>
ADOPTDEEP LEARNING TO DISCOVER CUSTOMER SENTIMENT

CloudCherry ensures that retail organizations can tap into deep learning and machine learning to uncover customer sentiment behind brand conversations. Track customer comments, reviews on social platforms, online forums and open-text responses and bucket the sentiment as positive, negative, or neutral.

Choose between IBM Watson, Azure ML and CloudCherry’s own proprietary deep learning algorithm for customer sentiment analysis.

ADOPT<span>DEEP LEARNING TO DISCOVER CUSTOMER SENTIMENT  </span>

OMNI-CHANNEL ENGAGEMENT

RUN UNLIMITED SURVEYS ACROSS UNLIMITED TOUCHPOINTS

CloudCherry empowers retail organizations to run unlimited customer surveys across 17 different physical and digital touchpoints. Drive real-time online and offline engagement with customers, collect relevant feedback and track changing expectations of the omni-channel customer.

We ensure that retailers can collate larger data sets by tapping into customer conversations anytime anywhere.

RUN UNLIMITED SURVEYS <span>ACROSS UNLIMITED TOUCHPOINTS </span>
CREATE AND CUSTOMIZE SURVEYS IN REAL-TIME

Create and customize surveys on our Questionnaire Builder in no time. Select from different question types (ratings, yes/no, open-text, etc.), set flexible conditions for questions and assign tags related to locations or touchpoints to questions.

Use our drag-and-drop functionality to easily create, modify, delete, and reorder questions.

CREATE AND CUSTOMIZE <span>SURVEYS IN REAL-TIME </span>
DESIGN MULTIPLE TOUCHPOINTS TO COLLECT FEEDBACK

Drive omni-channel engagement through CloudCherry's various digital and physical touchpoints. Email, website, chatbot, in-app, and pop-up surveys can be used across digital touchpoints while smart devices, QR code, chatbot, IVR surveys are preferred for physical touchpoints.

You can also create your own virtual touchpoint (Raspberry Pi, for example), enabled by our open APIs, to either track customer behavior or trigger surveys basis behavior in interesting ways.

DESIGN <span>MULTIPLE TOUCHPOINTS TO COLLECT FEEDBACK</span>

CUSTOMER JOURNEY MAPPING

ADOPT A JOURNEY-BASED APPROACH TO CX

CloudCherry helps retail organizations take a journey-based approach to customer experience. Capture real-time data along the journey to proactively track changing customer expectations.

Understand how, when and where customers interact with your organization and tap into their emotions along the journey to identify levers of customer experience across different touchpoints.

ADOPT <span>A JOURNEY-BASED APPROACH TO CX </span>
PROACTIVELY ADDRESS PAIN POINTS ALONG THE JOURNEY

CloudCherry's Journey Builder solution enables retailers to not just build end-to-end customer journeys but also identify the inhibitors of a smooth experience across various touchpoints. Understand why customers drop off at the billing section, when navigating through your site or while on a call with a customer service rep.

Our journey builder helps uncover pain points related to specific customer actions and address them so that you can consistently deliver delight.

PROACTIVELY <span>ADDRESS PAIN POINTS ALONG THE JOURNEY</span>
ANALYZE MICRO AND MACRO JOURNEYS

Every little interaction plays a role in shaping the customer’s perception of your brand. Which is why we offer retail brands the ability to understand each of those interactions, and flexibly switch between macro and micro journeys to investigate experiences at a granular level.

Compare different customer cohorts and their respective journeys to understand differences in experiences, and other inconsistencies. Gain actionable insights at each stage with recommendations and predictive analysis of what drives financial returns.

ANALYZE <span>MICRO AND MACRO JOURNEYS </span>

FLEXIBLE INTEGRATIONS AND VIEWS

GET A HOLISTIC CUSTOMER VIEW THROUGH SEAMLESS INTEGRATIONS

CloudCherry brings retailers simple and seamless integrations to map data between different systems and generate deeper insights. Integrate experiential customer data from CloudCherry with observational, transactional, or behavioral data to get a holistic view of the customer.

This helps create organizational alignment around customer experience, right from the top management to frontline staff.

GET A HOLISTIC CUSTOMER VIEW <span>THROUGH SEAMLESS INTEGRATIONS </span>
CLOSE THE FEEDBACK LOOP WITH EFFECTIVE TICKET MANAGEMENT

CloudCherry empowers retail organizations to action customer feedback. By integrating with your CRM or ticketing platform, drive effective feedback loop closure, higher loyalty and retention rates.

Raise customer responses as tickets, assign them to agents who then initiate follow ups and close the feedback loop. In addition, organizations can also drive organization-wide customer-centric change based on insights from tickets.

CLOSE THE FEEDBACK LOOP <span>WITH EFFECTIVE TICKET MANAGEMENT</span>
CREATE DYNAMIC VIEWS AND SET RELEVANT GOALS

We believe that the best way to improve something is to measure it. And so, we empower retailers to set, track and monitor specific KPIs around NPS, Customer Satisfaction, sales and marketing metrics, etc. Also, create dynamic views for different teams and departments.

Be it a store manager or the chief marketing officer, they get to view metrics relevant to their roles and responsibilities. Compare performances across different locations, stores, or touchpoints, with these dynamic views.

CREATE <span>DYNAMIC VIEWS AND SET RELEVANT GOALS </p>

PREDICTIVE ANALYTICS

RUN WHAT-IF SCENARIOS WITH PREDICTIVE ANALYTICS

CloudCherry goes beyond helping create your today's customer experience plan. Leverage our platform's predictive and prescriptive analytics to create a futuristic strategy by building what-if scenarios.

What if you work on 'quality of staff' and improve it by 25%? What is the incremental revenue you gain through this? Retailers can come up with scenarios basis feedback and most importantly, estimate the financial impact of these scenarios, which helps prioritize investments.

RUN <span>WHAT-IF SCENARIOS WITH PREDICTIVE ANALYTICS</span>
TACKLE CUSTOMER CHURN USING CHURN PREDICTOR & PATH ANALYSIS

With CloudCherry, leverage solutions like path analysis to identify critical drivers of customer experience, understand the correlations between them and establish causation.

Does staff efficiency have the maximum correlation with high NPS ratings? What factors drive a high staff rating? Also, use our churn predictor tool to anticipate customer churn and predict how customers will react when the brand relationship is tested.

TACKLE <span>CUSTOMER CHURN USING CHURN PREDICTOR & PATH ANALYSIS</span>
ADOPTDEEP LEARNING TO DISCOVER CUSTOMER SENTIMENT

CloudCherry ensures that retail organizations can tap into deep learning and machine learning to uncover customer sentiment behind brand conversations. Track customer comments, reviews on social platforms, online forums and open-text responses and bucket the sentiment as positive, negative, or neutral.

Choose between IBM Watson, Azure ML and CloudCherry’s own proprietary deep learning algorithm for customer sentiment analysis.

ADOPT<span>DEEP LEARNING TO DISCOVER CUSTOMER SENTIMENT  </span>
HOW CAN RETAIL ORGANIZATIONS EFFECTIVELY

DRIVE PROFITABILITY?

CHOOSE THE BEST SOLUTION FOR YOUR

RETAIL ORGANIZATION

Our comprehensive Customer Experience Management solution enables retailers to design end-to-end omni-channel customer journeys. Readily derive a holistic view of the customer across multiple physical and digital touchpoints – in-store, website, mobile app, contact centers, and more. Leverage predictive insights to understand the levers of customer experience, run what-if scenario models, and establish ROI linkage to decide on strategic investments that increase customer loyalty.

CUSTOMER EXPERIENCE MANAGEMENT

CloudCherry’s Customer Feedback Management solution helps retailers run unlimited surveys across multiple touchpoints to capture customer feedback. Monitor key performance metrics like Net Promoter Score and Customer Satisfaction Score and get real-time alerts on feedback to tackle customer churn. Monitor ongoing trends across different stores, departments, locations, and compare them to take necessary action. Integrate with third-party systems to make Voice of Customer data an integral part of critical strategic improvements.

CUSTOMER FEEDBACK MANAGEMENT

Our Voice of Customer solution places customers' feedback at the heart of your organization. Close the feedback loop intelligently on time through flexible integrations with third-party platforms and monitor KPIs for different departments to track customer experience performance across the organization. Generate CX reports to understand customer sentiment towards quality and variety of offerings, store ambience, website experience and more. Align your entire organization around an integrated view of customer experience with individual scorecards and goals to drive strategic improvements.

VOICE OF CUSTOMER
SEAMLESS READY-TO-GO

INTEGRATIONS

INTEGRATIONS INTEGRATIONS
DELIGHTING

MILLIONS

The CloudCherry CX platform allowed us to collect feedback in real time, doing away with the cumbersome mystery shopping audits. I saw the commitment of CloudCherry as a partner as they were willing to customise the solution based on PUMA’s needs and improve the platform based on our feedback, which was very important for us in a dynamic retail environment.

Jerome Rouch-Sirech | Head of Retail (SEA)

PUMA
Our Success Story with PUMA

The leading sports brand saw significant improvements in their NPS and several other key metrics with CloudCherry

The Data Science of CEM handbook

Manage customer experiences efficiently with our Data Science of CEM guide

PUMA

The CloudCherry CX platform allowed us to collect feedback in real time, doing away with the cumbersome mystery shopping audits. I saw the commitment of CloudCherry as a partner as they were willing to customise the solution based on PUMA’s needs and improve the platform based on our feedback, which was very important for us in a dynamic retail environment.

Jerome Rouch-Sirech | Head of Retail (SEA)

Our Success Story with PUMA

The leading sports brand saw significant improvements in their NPS and several other key metrics with CloudCherry

The Data Science of CEM handbook

Manage customer experiences efficiently with our Data Science of CEM guide

Get started in improving Loyalty in your

RETAIL ORGANIZATION

CloudCherry, a leading Voice of Customer solution, helps Retail Brands track customer experience in real-time, map multi-channel customer journeys and increase customer loyalty and satisfaction.
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BY
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Trusted

By
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