Are you learning from your students about their experience with you?

CloudCherry's Student Experience Platform is an Easy, Cost-Effective and Powerful means to listen to students and engage with them seamlessly.

Take Control of your Student Journey

Customer Journey Map Customer Journey Map
Discovery
Are we making a great impression on students and their parents through our website?
Is the Alumni portal effective? Are Alumni making the most of it?
  • Collect feedback via website & pop-up microsurveys.
  • Listen actively on Social Media to understand what prospective students are saying!
  • Replace your ‘Visitor Book’ with a connected tablet!
Selection
Why do students prefer our institution over others?
What role does the course content play in a student’s choice of program?
  • Send emails probing for reasons behind a particular course selection.
  • Use metrics like NPS to assess experience while making choices.
  • Improve basis feedback and run informed marketing campaigns.
Admission
Was our admission process smooth and hassle free?
When I meet the chancellor, I may need access to feedback data quickly on my phone.
  • Open tickets automatically for students or parents indicating dissatisfaction.
  • Give access to relevant data to the right people by setting up Customized Views.
  • Access insights from feedback on our mobile app.
Student Life
It would be good to get alerts if more than a particular percentage of students rate a class poorly.
We need feedback in real time. We do not want to wait for a course to end before we make changes.
  • Setup Notifications for adverse feedback.
  • Use QR codes to get feedback in real-time on any infrastructural facility.
  • Automated scheduled feedback reports delivered to your email.
Alumni
We would like to run marketing campaigns among our alumni based on their feedback.
Did our Alumni enjoy the last reunion? What aspect of it did they like and dislike?
  • Customize your surveys for a short time period to ask questions that solicit feedback on new initiatives
  • Monitor and classify sentiment of text feedback automatically.
  • Analyze real time metrics on our centralized dashboard.

WHY CLOUDCHERRY IS BEST SUITED FOR Educational Institutions

  • Track and improve Net Promoter Score® in real time
  • Collect student feedback across 17+ channels
  • Get a holistic view of student data on a centralized dashboard
  • Drill down into data to unravel insights and trends about your students
  • Close the feedback loop through an effective ticketing system
CloudCherry’s dashboard is incredible! No more manual manipulation of data for analysis. This product is highly customizable which is what we were looking for. Moreover, the CloudCherry team is incredibly professional and hard working. They are willing to work with us to provide us with the exact tool we want.
Melissa Crowe

Melissa Crowe

Senior Director, Quality & Business Continuity, Desert Schools Federal Credit Union
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eBook- Building a successful CEM Program.

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