Powerful Integrations That Drive Delight

Combine experiential data from CloudCherry’s CX platform with transactional data from your CRM to get complete context on customer interactions. We show you how transactional experiences influence qualitative feedback, and how both qualitative and quantitative data affect the overall customer journey.

Derive deeper insights into customer behavior, identify ways to reduce costs along the journey, and address pain points across multiple engagement channels.

Organizations can leverage our CRM integration to send CloudCherry surveys from their CRM platform. Trigger specific transactional and relationship surveys to monitor and adapt to customer expectations along the customer journey.

By doing so, we ensure that you gather relevant feedback and derive powerful insights on specific transactions and experiences.

With a complete 360-degree-view of the customer at your disposal, build strategies and optimize processes to serve customers proactively. We show customer service teams how slow and reactive service affects costs.

Combining experiential and transactional data allows you to anticipate customers’ needs and provide a differentiative customer experience.

Closing the loop on feedback is an integral part of customer experience management. Integrate CloudCherry with popular ticketing systems to enable intelligent and quick feedback loop closure.

We help you raise customer responses as tickets, assign them to the best contact center agents and track the progress of tickets in real-time, thereby ensuring that every customer is delighted!

Equip contact center agents with history of customer responses to provide complete context around feedback. We offer escalations not just based on specific touchpoints but by considering the entire customer journey.

Agents can leverage historical data and insights to enhance effectiveness of follow up engagement and execute timely loop closure with customers. - Ticketing detail screens

Effective loop closure is driven by highly efficient agents. With CloudCherry, track key metrics like Net Promoter Score (NPS) and Customer Effort Score (CES) to derive insights into agent performance and thereby identify your best agents.

Devise strategies based on scores to improve agent efficiency and enhance knowledge on the job through appropriate training programs.

Customer feedback can be a gold mine. It tells you what customers expect from you - no two customers have the same expectations. Meeting these diverse needs boils down to knowing what they are.

CloudCherry’s marketing integration allows you to dive deep into customer insights on our CX platform to identify interesting cohorts and export this data in real-time into your marketing cloud.

Powered by data on various cohorts, CloudCherry enables organizations to run personalized marketing campaigns on offers, deals, exclusive invitations and more. For instance, you can run a campaign for loyalists with an exclusive invitation to accept an offer.

The future of CX is personalization and CloudCherry lets you bring in this differentiator through these integrations.

We ensure that organizations can track the effectiveness and ROI of their campaigns. By embedding CloudCherry survey links into these campaigns, you can collect feedback and understand how these initiatives affect the customer’s sentiment towards your brand.

Based on these insights, further optimize marketing strategies and provide every customer a personalized experience!

Organizations have their own way of interpreting raw data. We integrate with various BI tools, therefore, to allow you to view insights based on your own convenience.

With this integration, you can quickly export raw feedback data from CloudCherry’s CX platform into any BI tool that your organization uses.

We help you interpret and visualize customer data in a way that is specific and relevant to your organization. Create personalized charts, graphs and reports within seconds from raw customer data imported from CloudCherry’s CX platform.

This allows everyone in your organization to easily understand and derive actionable plans to improve business processes.

By enabling teams to analyze data the way they want to, this integration brings clarity around how Sales, Marketing, Support and other functions should work towards the ultimate goal of improving CX.

We ensure that every single employee, from leadership to frontline staff, can easily interpret relevant data and chart out action steps to deliver customer delight.

Our integrations do enable organizations to understand customer sentiment on social. Capture customer conversations in real-time on various social platforms and bucket them into positive, negative, or neutral. This is possible by integrating your CloudCherry solution with Frolle.

Using insights from social listening, improve social customer service and become more proactive across online channels in addressing customer issues.

CloudCherry integrates with popular Email and SMS engines to trigger customer surveys via these channels at any point in time. Sending follow-up ‘Thank You’ messages is also possible with this integration.

If your organization is already using an Email/SMS platform, bring your own custom SMTP server to send out CloudCherry surveys from your platform.

Zaps lets you connect with thousands of third party systems to create triggers or actions. CloudCherry’s Zaps integration enables organizations to trigger actions and events effortlessly through Zaps.

For instance, you can combine an action (sending an Email survey from CloudCherry) with a trigger (for every transaction made on a CRM platform). The possibilities are endless!