Multichannel feedback collection

Collect Responses Across Multiple Touchpoints

Customers interact with brands through different channels or touchpoints. Mapping the customer journey across all channels is crucial in getting insights on overall customer experience. You can create questionnaires and collect responses across any of our 17 channels.

Multichannel Feedback Survey Software

Tablet surveys
Web surveys
Email surveys
SMS surveys
IVR surveys
QR Code surveys

How Can CloudCherry Help You?

Customers are on a journey with your brand and it is important to engage with them across multiple channels

  • Multichannel feedback collection is aimed at empowering brands with the ability to collect feedback from their customers, no matter what their touchpoint of interaction with a brand is.

It is a lot more easy to collect, collate and centralize feedback data when it is digital

  • Traditional methods of collecting customer experience feedback through comment cards, visitor books and paper feedback forms has almost become a thing of the past. In this tap-as-you-go age, digital feedback has taken the sweet spot that paper surveys once used to enjoy.

Multichannel Feedback Survey Software

  • Brands that desire to stay ahead and relevant in today’s times, need a Multichannel Feedback Survey Software to ensure a seamless customer experience across multiple touchpoints.

The Interaction between Brands and Customers

  • Our feedback platform can be leveraged to understand and dissect The Interaction between Brands and Customers across numerous touchpoints and use the derived insights to make the experience delightful.

What our delighted customers have to say

  • CloudCherry has addressed our main challenge of quick, efficient feedback collection and management. We are completely satisfied with the CloudCherry support team as they are always there for support and all our queries are quickly looked into and reviewed.
    Lola Adebiyi

    Lola Adebiyi

    Projects & Compliance Officer, University of Essex
  • The dashboard is incredible. No more manual manipulation of data for analysis. The CloudCherry team is incredibly professional and hard working. They are willing to work with us to provide us with the exact tool we want. This product is highly customizable which is what we were looking for.
    Melissa Crowe

    Melissa Crowe

    Senior Director, Quality & Business Continuity, Desert Schools
  • “CloudCherry helped us in understanding our customers. We are now largely focusing on the NPS metric and it has helped in organizing ourselves to serve our customers better.”
    Nirmal Lobo

    Nirmal Lobo

    National Sales Manager, Titan