ANALYZE NET PROMOTER SCORE® ACROSS DIFFERENT LOCATIONS, TIME, CUSTOMER SEGMENTS AND MORE

What is Net Promoter score?

Net Promoter Score is the “One Question” that you can ask your customers to understand the likelihood of them recommending your brand to friends and family. You can ask this question at different stages of their experience with your brand.

"How likely are you to recommend us to a friend or family member?"

This question is answered on an 11-point rating scale where 0 is ‘Not at all Likely’ and 10 is ‘Extremely Likely’. Typically, the NPS rating question is followed by an open-ended question asking for reasons for a particular NPS rating. This specific feedback collected in real time can be used to address customer concerns (by calling them back immediately) as well as make structural changes for improvement.

NPS is not just any other metric. It lays down the path to transforming the way you do business.

What is <span>Net Promoter score?</span>

WHY IS CLOUDCHERRY THE MOST PREFERRED NPS PLATFORM?

With CloudCherry you can align your entire business around NPS. Track & analyze performance across key customer touchpoints and deliver delightful experiences consistently. CloudCherry also allows you to segment NPS and customize it any way you want.
WHY IS <span>CLOUDCHERRY</span> THE MOST PREFERRED <span>NPS</span> PLATFORM? WHY IS <span>CLOUDCHERRY</span> THE MOST PREFERRED <span>NPS</span> PLATFORM?

You are no longer limited to NPS surveys over Email! Survey your customers where it’s most convenient for them. Choose their most preferred channel of engagement from any of CloudCherry’s 17 Voice of Customer Channels.

GET RECOMMENDED GOALS

We don’t just measure, but we also recommend goals! Receive tangible
action points on your CloudCherry dashboard that instruct you
on improving various aspects of your Business which positively
impacts the size of your promoter base.

Get real-time goal recommendations on how to improve NPS
and grow your community of loyal customers.

GET RECOMMENDED GOALS

CUSTOMIZED DASHBOARD FOR EACH DEPARTMENT

Get Customized NPS Dashboards for different Departments or Locations. Promote Customer Centricity by scheduling reports for everyone in
the company with metrics related to individual KRAs.

GET RECOMMENDED GOALS

3-CLICK DRILL DOWN INSIGHTS

Find out exactly why a customer has entered a particular NPS rating. Study customer aspirations and behaviour that influences the overall Net Promoter Score.

Also, understand why customers become Promoters, Detractors or Passives through Root Cause Analysis and our Easy 3-Click Drill Down Insights Dashboard.

3-CLICK DRILL DOWN INSIGHTS

START MEASURING NPS THE RIGHT WAY WITH CLOUDCHERRY AND SEE THE DIFFERENCE!

We don’t just give you a powerful platform, we provide the best team and assistance that guarantees to Delight!

Explore More product features

  • Measure, analyse and act on your Net Promoter Score
    Measure, analyse and act on your Net Promoter Score
  • Get NPS trends across timelines, demographics, locations & more
    Get NPS trends across timelines, demographics, locations & more