Make NPS® work for your brand by making it Actionable. Analyse scores and customer responses to derive insights using Cloudcherry’s Advances Insights Centre
Use Single NPS® Questionnaire or create follow up questions, specifically tailored for Promoters, Passives and Detractors to understand reasons for their rating.
Increase Virality by creating more Promoters who are Customer Evangelists.
Convert more and more Detractors and Passives into Promoters through Strategic Customer Experience Strategies, Reduce Churn and Increase Lifetime Value of Customer.
Make use of our Root Cause Analysis to analyse factors that are affecting the Net Promoter score.
NPS® is calculated based on the response to a single question: How likely is it that you would recommend us to a friend or a colleague? Over an 11-point scale between 0 and 10, NPS® is calculated as (% of Promoters) – (% of Detractors)
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