Net Promoter Score

Measure Your BRAND’s Customer Relationships with the Net Promoter Score

Net Promoter Score, popularly known as NPS®, is a metric that quantifies customer loyalty and is an indicator of an organization’s growth. It is widely accepted as an alternative to conventional customer satisfaction research.

Use NPS® with Cloudcherry for your Growth Strategy

Make NPS® work for your brand by making it Actionable. Analyse scores and customer responses to derive insights using Cloudcherry’s Advances Insights Centre
Use Single NPS® Questionnaire or create follow up questions, specifically tailored for Promoters, Passives and Detractors to understand reasons for their rating.
Increase Virality by creating more Promoters who are Customer Evangelists.
Convert more and more Detractors and Passives into Promoters through Strategic Customer Experience Strategies, Reduce Churn and Increase Lifetime Value of Customer.
Make use of our Root Cause Analysis to analyse factors that are affecting the Net Promoter score.

NPS® is calculated based on the response to a single question: How likely is it that you would recommend us to a friend or a colleague? Over an 11-point scale between 0 and 10, NPS® is calculated as (% of Promoters) – (% of Detractors)

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How Can CloudCherry Help You?

Real-time notifications

  • Set up real-time alerts and notifications based on customer responses and make your feedback actionable. Relevant stakeholders can receive an alert through SMS, Email or APIs to act on grievances as they happen, giving them the opportunity to turn an unhappy customer into a delighted one.

NPS® Measurement

  • Create custom NPS® indices -like NPS® by Gender, Geography, Season, Festivals, Purchase Patterns and work towards improvement in each segment. Act on the insights and improve NPS® at every point through the customer’s journey

Actionable Insights

  • There are powerful insights lying beneath your customer feedback data. Unravel them in real-time and take data-driven business decisions to continually improve your Customers’ Experiences with your brand.

Analytics Dashboard

  • The Cloudcherry Customer Experience Dashboard is the one place to view all your customer feedback data. Be it your Delight Score, your NPS®, and insights into those metrics, it’s all there. Customize this dashboard by creating your own Views and see this data by location, time, department or any other way you wish to.

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