Stay Informed 24/7 with Real-Time Notifications

Address issues in Real-Time to DELIVER TRUE DELIGHT

Timing is everything! An entire Experience can be turned around from Negative to Positive, a potential Detractor can be converted into a Promoter instantly, Provided the Customer has a way to communicate grievances, and Brands have a way of listening in real time. This is exactly the advantage Cloudcherry’s Email and SMS real-time Alerts and Notifications provide to Brands.

Real-Time Customer Feedback

Feedback collected through Email, Web, SMS, IVR, Tablet or any other Cloudcherry Data Collection Channel, gets fed in real time to the central dashboard.
Role-Based Alerts can be configured based on the responses.
The Manager gets to know in real time that the customer is unhappy with the product or service while he is within reach.
This gives you an opportunity to fix the issue right away- by acknowledging and addressing the problem and acting upon it.
letting the customer know that your Brand cares about the Customer and his Experience with the Brand.

Negative sentiment can go viral in minutes in the online world, spiraling out of control given the easy access to social media and various online review sites. Cloudcherry Notifications empower Brands to proactively manage their online reputation by acting on a real-time alert and addressing customer grievance promptly, gaining an opportunity to turn customer distress into customer delight before they get a chance to go online with their woes.

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How Can CloudCherry Help You?

Real-time notifications

  • Set up real-time alerts and notifications based on customer responses and make your feedback actionable. Relevant stakeholders can receive an alert through SMS, Email or APIs to act on grievances as they happen, giving them the opportunity to turn an unhappy customer into a delighted one.

NPS® Measurement

  • Create custom NPS® indices -like NPS® by Gender, Geography, Season, Festivals, Purchase Patterns and work towards improvement in each segment. Act on the insights and improve NPS® at every point through the customer’s journey

Actionable Insights

  • There are powerful insights lying beneath your customer feedback data. Unravel them in real-time and take data-driven business decisions to continually improve your Customers’ Experiences with your brand.

Analytics Dashboard

  • The Cloudcherry Customer Experience Dashboard is the one place to view all your customer feedback data. Be it your Delight Score, your NPS®, and insights into those metrics, it’s all there. Customize this dashboard by creating your own Views and see this data by location, time, department or any other way you wish to.

What our delighted customers have to say