Feedback collected through Email, Web, SMS, IVR, Tablet or any other Cloudcherry Data Collection Channel, gets fed in real time to the central dashboard.
Role-Based Alerts can be configured based on the responses.
The Manager gets to know in real time that the customer is unhappy with the product or service while he is within reach.
This gives you an opportunity to fix the issue right away- by acknowledging and addressing the problem and acting upon it.
letting the customer know that your Brand cares about the Customer and his Experience with the Brand.
Negative sentiment can go viral in minutes in the online world, spiraling out of control given the easy access to social media and various online review sites. Cloudcherry Notifications empower Brands to proactively manage their online reputation by acting on a real-time alert and addressing customer grievance promptly, gaining an opportunity to turn customer distress into customer delight before they get a chance to go online with their woes.
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