Sentiment Analysis Software and Tool

Capture and Analyze the Customer Sentiment associated with your Brand

Getting inside the mind of your Customers

Sentiment Analysis Software and Tool

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Find out whether you are delivering a delightful experience!

Most brands today are eager to find out the how delighted or displeased customers are after each brand interaction or experience. For this reason, brands ask questions such as “Describe your experience with our brand today?”. These are open-ended questions; questions that practically require the customer to express their opinion in words. Now, while close-ended questions – that ask for ratings on a given scale – can be easily analyzed as the responses are quantifiable, the same cannot be said about open-ended questions. So, how can Brands analyze unstructured free-text data they collect from customers?

CloudCherry’s Sentiment Analysis Software automates the process of capturing and analyzing subjective customer responses and segregating them into different buckets such as positive, negative, and so on. This way you can find out if your customers have said something positive or negative, and go one level deeper and determine the level of positivity or negativity behind this sentiment.

Understanding Customer Emotions like never before!

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real-time

In Real-time

Analyze customer sentiment behind unstructured free-text responses and project it to the Store Manager in real-time, as soon as customers register their feedback. If the sentiment is negative, then it means that the customer is comparatively unhappy with the experience. Our platform provides you with every single opportunity to compensate for such poor customer experiences even before the customer walks out of the store.

omni-channel

On an Omni-Channel Platform

Capture Customer Sentiment on multiple channels – Smart devices, Tablets, Web and Email surveys, IVR, QR Codes, Paper surveys – to record a well-rounded perspective of the customer journey and add more credibility to the type of sentiment captured. By being present wherever your customers are, brands can precisely analyze customer emotions and optimize the customer experience accordingly.

cinno-grand

With the use of CloudCherry, we are able to instantly take the necessary action on all guest comments, because the moment a customer gives a comment on the tablet, we receive it instantly. We have used CloudCherry for a over a year now and it’s a great product!

– Chris Quyn, Resident Manager

Driving Profits, Loyalty and Delight

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Drive up Profits and skyrocket Brand Growth

Highly positive customer sentiment is an indicator that customers are willing to spend more money with your brand because they like the experience you offer. Over a period of time, these customers become repeat customers and major drivers of your profitability.

Link Customer Sentiment to Customer Loyalty

By measuring Customer Loyalty and Customer Sentiment hand in hand, brands can draw a parallel between the two and discover insightful customer trends. Positive customer sentiment usually results in positive word-of-mouth publicity whereas negative sentiment leads to higher customer churn.

Save up Big on Resources                      

In an age where Brands spend a fair portion of their resources on customer experience management, CloudCherry’s platform does not require any additional investment in terms of dedicated equipment or personnel. No more redundant costs to bear and customer delight delivered!

Close the Loop on Customer Feedback

Making Customer Sentiment actionable is more about following up on customer feedback. Our sentiment analysis software helps you do just that. By decoding customer sentiment on each free-text response, your business can address specific issues & let customers know that you are indeed listening to them!