ANALYZE CUSTOMER OPINION WITH CLOUDCHERRY’S SENTIMENT ANALYSIS

What is Sentiment Analysis?

Sentiment Analysis or Opinion Mining determines the emotional tone of customer feedback and classifies it into any of the 5 categories ranging from “strong negative” to “strong positive” for ease of analysis and further action.

Qualitative feedback is extremely valuable in understanding customer experiences. However, given the volume of data and the fact that it is unstructured, it is difficult to use this feedback data as such for making business decisions. It also becomes a challenge to find common or unique customer trends. But with an Automated Sentiment Analysis platform, brands can gain a deeper understanding into the perceptions, opinions and emotions expressed by a customer in a feedback comment or on social media.

What is <span>Sentiment Analysis?</span>

WHAT MAKES CLOUDCHERRY’S SENTIMENT ANALYSIS SUPERIOR?

A brand’s ecosystem is a rich repository of unstructured customer information collected as comments, emails, tweets and more. CloudCherry enables your brand to digitally consume all this information and provides you with the immediate power to make strategic CX decisions by listening to your customers across 17 different VoC channels!
WHAT MAKES <span>CLOUDCHERRY’S SENTIMENT ANALYSIS</span> SUPERIOR? WHAT MAKES <span>CLOUDCHERRY’S SENTIMENT ANALYSIS</span> SUPERIOR?

Effortlessly classify customer sentiment into different themes and trigger alerts to enable immediate action. Here’s the best part – our Sentiment Analysis platform is compatible with multiple languages!

Analyze Customer sentiment

CloudCherry provides you 3 robust technologies to accurately examine Customer Sentiment and derive maximum value from unstructured feedback data:

  • CloudCherry’s Proprietary Algorithm
  • IBM Watson Message Sentiment
  • Azure ML

Choose what works best for your brand!

Analyze Customer sentiment

Real-time issue redressal

Take immediate action on comments provided by your customers, based on the sentiment associated with it. By addressing negative customer sentiment instantly, you've made sure that the customer doesn't walk out on your brand and rebuke you on social media.

Analyze Customer sentiment

multi-lingual support

Get Sentiment Analysis for English, Portuguese, Spanish, Korean, Mandarin, Arabic or any other language your customers are comfortable with!

multi-lingual support

CLOUDCHERRY’S SENTIMENT ANALYSIS GIVES YOU THE POWER TO TRANSFORM CONSUMER FEELINGS INTO INSIGHTS - IN REAL TIME!

We don’t just give you a powerful platform, we provide the best team and assistance that guarantees to Delight!

Explore More product features

  • Close the feedback loop with your customers in real-time
    Close the feedback loop with your customers in real-time
  • View all your key customer metrics on our dashboard
    View all your key customer metrics on our dashboard