HDFC Bank wanted to track digital customer interactions in real-time, centralize feedback from different channels and thereby create seamless omni-channel experiences.
CloudCherry’s CEM solution helped HDFC,
- STREAMLINE feedback collection across verticals and store the data centrally.
- CREATE a holistic CEM platform to manage customer data, derive insights and drive internal improvements.
- EVALUATE effectiveness of campaigns and serve customer needs more proactively.