CloudCherry

How MYA improved patient satisfaction to become an industry leader in NPS

MYA, one of UK’s leading cosmetic and plastic surgery providers, wanted to monitor patient satisfaction at all key touchpoints, extract meaningful insights and drive improvements basis this.

Powered by CloudCherry’s CX platform, MYA has been able to:

  • Achieve a 35% higher NPS® compared to industry’s monthly average
  • Reduce questionnaire length and thereby improve response rates
  • Set real-time alerts to follow up with unhappy patients and close the loop on negative feedback
How <span>MYA improved patient satisfaction</span> to become an industry leader in NPS
How <span>MYA improved patient satisfaction</span> to become an industry leader in NPS