CloudCherry

How one of India’s leading Eye Hospitals improved their NPS by 10% within a year

Narayana Nethralaya was collecting paper feedback from patients. The process was time-consuming and made it difficult for the hospital to act on patient feedback.

With CloudCherry’s solution, Narayana Nethralaya has been able to,

  • RESPOND to patient feedback faster with more efficiency.
  • TRACK key metrics like NPS and Delight Score, and improve patient loyalty.
  • GENERATE actionable patient insights and thereby close the feedback loop intelligently.
How one of India’s leading Eye Hospitals <span>improved their NPS by 10%</span> within a year
How one of India’s leading Eye Hospitals <span>improved their NPS by 10%</span> within a year