Narayana Nethralaya was collecting paper feedback from patients. The process was time-consuming and made it difficult for the hospital to act on patient feedback.
With CloudCherry’s solution, Narayana Nethralaya has been able to,
- RESPOND to patient feedback faster with more efficiency.
- TRACK key metrics like NPS and Delight Score, and improve patient loyalty.
- GENERATE actionable patient insights and thereby close the feedback loop intelligently.