CloudCherry

From Reactive to Proactive: transforming patient experience meticulously

NOVA IVI Fertility needed a dynamic platform to address customer feedback and effectively disseminate information across the organization.

With CloudCherry’s solution, NOVA IVI Fertility was able to:

  • ADDRESS patient queries in real-time and thereby close the loop on feedback effectively.
  • MONITOR the complete patient journey and deliver relevant insights to various departments.
  • ALIGN top management and frontline staff towards improving the CX parameter
<span>From Reactive to Proactive:</span> transforming patient experience meticulously
<span>From Reactive to Proactive:</span> transforming patient experience meticulously