CloudCherry

CLOUDCHERY + PUMA: Leveraging Insights to improve Store Experiences

PUMA was using Mystery Shopping to understand customer experience. This process was not only cumbersome but also failed to monitor the complete customer journey.

Using CloudCherry’s CEM solution, they were able to:

  • GATHER and act on feedback from actual customers in real-time.
  • TRACK key metrics like the Net Promoter Score and gauge customer sentiment accurately
  • INTEGRATE experiential with transactional data to enable effective feedback loop closure.
 <span>CLOUDCHERY + PUMA:</span> Leveraging Insights to improve Store Experiences
 <span>CLOUDCHERY + PUMA:</span> Leveraging Insights to improve Store Experiences