CloudCherry

VISTARA’S CX JOURNEY: Generating insights along the customer journey to drive improvements.

Vistara, one of India’s leading Airline companies, was looking for a solution to manage feedback in real-time, view insights on-the-go and truly understand the factors that drive customer satisfaction.

With CloudCherry’s CEM platform, Vistara was able to:

  • Increase its overall Net Promoter Score by 20%
  • Collect customer feedback across multiple touchpoints – right from booking to check-in and arrival
  • Prioritize improvement initiatives along the customer journey through regression analysis
<span>VISTARA’S CX JOURNEY:</span>  Generating insights along the customer journey to drive improvements.
<span>VISTARA’S CX JOURNEY:</span>  Generating insights along the customer journey to drive improvements.