Vistara, one of India’s leading Airline companies, was looking for a solution to manage feedback in real-time, view insights on-the-go and truly understand the factors that drive customer satisfaction.
With CloudCherry’s CEM platform, Vistara was able to:
- Increase its overall Net Promoter Score by 20%
- Collect customer feedback across multiple touchpoints – right from booking to check-in and arrival
- Prioritize improvement initiatives along the customer journey through regression analysis