ROLE-BASED SMART SURVEY NOTIFICATIONS TO HELP YOU ACT NOW!

What are smart survey alerts and notifications?

When customers take the time to give you feedback through any of your survey channels like Email, Web, SMS, Chatbot or give reviews on social media, survey alerts can be triggered to notify your brand about the feedback and this allows you to take action instantly.

CloudCherry's Survey Alerts are smart, simple to use and role-based so that they don't clutter your mailbox anymore. You are notified only when you want to and only for the specific criteria/condition that you set. For instance, you can be notified every time a customer rates you lower than 6 on the NPS scale. Likewise, each business, call center, customer service department or any other department can set their own criteria as well as further actions for survey notifications.

What are smart <span>survey alerts and notifications?</span>

SURVEY NOTIFICATIONS DESIGNED FOR MAXIMUM IMPACT

With CloudCherry, you can setup a survey alert for any of the 17 Voice of Customer channels, create tickets, integrate with email marketing tools, specify the frequency of these alerts and do so much more. Notifications can be created based on quantitative feedback or sentiment classification of unstructured customer comments in any language.
<span>SURVEY NOTIFICATIONS</span> DESIGNED FOR MAXIMUM IMPACT <span>SURVEY NOTIFICATIONS</span> DESIGNED FOR MAXIMUM IMPACT

CloudCherry survey notifications are designed to give you complete control and flexibility to act on feedback the way you want in real time - Because when customers give feedback they want to know that you are listening!

Get survey alerts

Create your own conditions for survey alerts:

  • Based on the response to a single question
  • NPS-based Detractor Alerts
  • Based on Customer Sentiment Classification. For e.g. “if strongly negative”
  • Only for feedback from a particular location

You can create multiple levels of location, question and sentiment-based conditions for survey notifications.

Get survey alerts

Email/SMS Alert

Choose how you want to act on the survey alert. Send Email/SMS Alerts to a particular department or employee. Email customers with a personalized message based on the nature of alert you receive. Integrate with Email marketing tools to launch tailor-made marketing campaigns. You can also integrate with other external tools, like a CRM system, to facilitate giving reward points to customers for entering feedback.

Get survey alerts

CloudCherry ticketing

Survey notifications can be used to create tickets on CloudCherry's Ticketing Platform or integrate effortlessly with any ticketing software you use like Salesforce, Freshdesk, Zendesk, Microsoft Dynamics, etc.

CloudCherry ticketing

Change the way you are surveying your customers with a Platform that is designed to enhance Customer Experience

We don’t just give you a powerful platform, we provide the best team and assistance that guarantees to Delight!

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