When customers take the time to give you feedback through any of your survey channels like Email, Web, SMS, Chatbot or give reviews on social media, survey alerts can be triggered to notify your brand about the feedback and this allows you to take action instantly.
CloudCherry's Survey Alerts are smart, simple to use and role-based so that they don't clutter your mailbox anymore. You are notified only when you want to and only for the specific criteria/condition that you set. For instance, you can be notified every time a customer rates you lower than 6 on the NPS scale. Likewise, each business, call center, customer service department or any other department can set their own criteria as well as further actions for survey notifications.