Choose from our ready-made surveys or build one on your own

Create Responsive Surveys for Web, SMS, Tablet, Email, QR Code, IVR and more

The Smart Way to Collect Feedback

Understanding what customers think of your brand is key to Customer Success. Feedback and Surveys are the most effective ways to collect Customer Experience Data. The Success of Feedback Collection largely depends on the questionnaire quality, Customer Journey Mapping and Data Collection Channel Strategy.

Cloudcherry Questionnaire Builder

Create, edit & modify questionnaires anytime, anywhere with changes reflecting in real-time
Choose questions from our expert templates, based on the industry’s best practices
Set Real-Time Alerts and Notifications for Responses
Set conditional questions & control the flow of your questionnaire depending on several criteria
Set pre-filled responses for questions that may matter to you but not to your customer
Use the same questionnaire across multiple channels such as email, web, tablet, app, SMS with ease
Set time-specific and location-specific questions based on time filters

Learn why Omni-channel feedback is a must

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How Can CloudCherry Help You?

Real-time notifications

  • Set up real-time alerts and notifications based on customer responses and make your feedback actionable. Relevant stakeholders can receive an alert through SMS, Email or APIs to act on grievances as they happen, giving them the opportunity to turn an unhappy customer into a delighted one.

NPS Measurement

  • Create custom NPS® indices -like NPS by Gender, Geography, Season, Festivals, Purchase Patterns and work towards improvement in each segment. Act on the insights and improve NPS at every point through the customer’s journey

Actionable Insights

  • There are powerful insights lying beneath your customer feedback data. Unravel them in real-time and take data-driven business decisions to continually improve your Customers’ Experiences with your brand.

Analytics Dashboard

  • The CloudCherry Customer Experience Dashboard is the one place to view all your customer feedback data. Be it your Delight Score, your NPS, and insights into those metrics, it’s all there. Customize this dashboard by creating your own Views and see this data by location, time, department or any other way you wish to.

What our delighted customers have to say

  • CloudCherry has addressed our main challenge of quick, efficient feedback collection and management. We are completely satisfied with the CloudCherry support team as they are always there for support and all our queries are quickly looked into and reviewed.
    Lola Adebiyi

    Lola Adebiyi

    Projects & Compliance Officer, University of Essex
  • The dashboard is incredible. No more manual manipulation of data for analysis. The CloudCherry team is incredibly professional and hard working. They are willing to work with us to provide us with the exact tool we want. This product is highly customizable which is what we were looking for.
    Melissa Crowe

    Melissa Crowe

    Senior Director, Quality & Business Continuity, Desert Schools
  • “CloudCherry helped us in understanding our customers. We are now largely focusing on the NPS metric and it has helped in organizing ourselves to serve our customers better.”
    Nirmal Lobo

    Nirmal Lobo

    National Sales Manager, Titan