Get industry-specific Feedback Survey Templates designed by our experts

Tablet, IVR, SMS, Email and other Online Feedback Surveys – Download expert industry templates to get Actionable Insights

Use our expert feedback survey templates with our multi-channel feedback tool for maximum outreach to customers. Our templates have been created by experts and are customizable to give you data that matters most to you. CloudCherry allows you to collect data across multiple interaction points using Tablet Devices, Smartphones, SMS, Email, QR Codes, IVRs, Web and more.

CloudCherry Customer Feedback Surveys help strategize Customer Engagement

Listening to the Voice of the Customer is extremely crucial for measuring, tracking and improving Customer Satisfaction and Loyalty. Cloudcherry is the right Customer Satisfaction Survey Tool that helps you derive Insights on Customer Experience with your Brand.
Cloudcherry’s omni-channel approach to Customer Survey and Feedback Collection allows you to strategize for maximum response rates by asking for feedback where the customer is, at the time they are engaged with the brand and using the channel most convenient to the customer.

Learn why Omni-channel feedback is a must

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How Can CloudCherry Help You?

Real-time notifications

  • Set up real-time alerts and notifications based on customer responses and make your feedback actionable. Relevant stakeholders can receive an alert through SMS, Email or APIs to act on grievances as they happen, giving them the opportunity to turn an unhappy customer into a delighted one.

NPS Measurement

  • Create custom NPS® indices -like NPS by Gender, Geography, Season, Festivals, Purchase Patterns and work towards improvement in each segment. Act on the insights and improve NPS at every point through the customer’s journey

Actionable Insights

  • There are powerful insights lying beneath your customer feedback data. Unravel them in real-time and take data-driven business decisions to continually improve your Customers’ Experiences with your brand.

Analytics Dashboard

  • The CloudCherry Customer Experience Dashboard is the one place to view all your customer feedback data. Be it your Delight Score, your NPS, and insights into those metrics, it’s all there. Customize this dashboard by creating your own Views and see this data by location, time, department or any other way you wish to.

What our delighted customers have to say

  • CloudCherry has addressed our main challenge of quick, efficient feedback collection and management. We are completely satisfied with the CloudCherry support team as they are always there for support and all our queries are quickly looked into and reviewed.
    Lola Adebiyi

    Lola Adebiyi

    Projects & Compliance Officer, University of Essex
  • The dashboard is incredible. No more manual manipulation of data for analysis. The CloudCherry team is incredibly professional and hard working. They are willing to work with us to provide us with the exact tool we want. This product is highly customizable which is what we were looking for.
    Melissa Crowe

    Melissa Crowe

    Senior Director, Quality & Business Continuity, Desert Schools
  • “CloudCherry helped us in understanding our customers. We are now largely focusing on the NPS metric and it has helped in organizing ourselves to serve our customers better.”
    Nirmal Lobo

    Nirmal Lobo

    National Sales Manager, Titan